Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Alaa Musa <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Tue, 14 Jul 2020 17:37:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Please raise CRA as we need to refund the customer.

Regards,
Alaa

On Mon, 13 Jul 2020 at 13:00, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Ahmed and Hussain,
>
> Did you already receive the item?
>
> The customer is extremely furious he still not receive his money back.
>
> Please create the CRA so we could initiate the refund process.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 23, 2020 at 3:10 PM Ahmed Irfan <[email-masked]> wrote:
>
>> Dear Hussain,
>>
>> We have not physically received the item, Once we receive it we will
>> update ASAP.
>>
>> Thanks
>>
>> On Sun, Jun 21, 2020 at 12:44 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Zubair,
>>>
>>> Please confirm if this was left in Tamer and you have this SKU.
>>> So that I can create CRA for the same.
>>>
>>>
>>> *KSA-FAMC-28-16OT*
>>>
>>>
>>>
>>> On Sun, Jun 21, 2020 at 1:39 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Zubair,
>>>>
>>>> Thank you for the update.
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist to
>>>> update CRA in order for us to proceed with the refund. Collection has been
>>>> arranged.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 21 Jun 2020 at 10:07, Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team
>>>>> As the shipment has already been delivered to the customer with
>>>>> missing pieces in an item, we will create the CRA for that item. Hussain
>>>>> can you assist in making the same.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:
>>>>>
>>>>>> Zubair, please update here urgently.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> *Asad Pirzada*
>>>>>> Chief Operations Officer
>>>>>>
>>>>>> *M * +971 504 09 5386
>>>>>> *E* [email-masked]
>>>>>>
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
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>>>>>> <https://twitter.com/mumzworld>
>>>>>>
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>>>>>>
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>>>>>>
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>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From: *Mary Anne Agapito <[email-masked]>
>>>>>> *Date: *Saturday, 20 June 2020 at 5:12 PM
>>>>>> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala
>>>>>> <[email-masked]>
>>>>>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>,
>>>>>> "Azharuddin Kalamuddin (R3PL)" <[email-masked]>,
>>>>>> Eugene Mugisa <[email-masked]>, customer care <
>>>>>> [email-masked]>, Malak Nobeh <[email-masked]>, Asad <
>>>>>> [email-masked]>, Moataz Salah El Din <[email-masked]>
>>>>>> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer called again and extremely furious. The customer is
>>>>>> asking for a refund.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Do we still have to collect the few parts he received before
>>>>>> refunding the customer back?
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Asad <[email-masked]>  - please help us resolve the issue.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Zubair and Hussain,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer doesn't want the item anymore wants a refund instead.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please create the CRA to initiate a refund. The customer already
>>>>>> filed a complaint to consumer rights.
>>>>>>
>>>>>>
>>>>>>
>>>>>> We will await your response. Thank you
>>>>>>
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> This item is not available in the warehouse, can you check if the
>>>>>> customer would like a replacement or a similar item?
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Sorry to butt in.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Yes it is.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 100138984_1
>>>>>>
>>>>>> KSA-FAMC-28-16OT
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>>>>>>
>>>>>> Baby Love - Wonder House
>>>>>>
>>>>>>
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you confirm
>>>>>> if this is the item in the shipment KSA-FAMC-28-16OT
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Raghu,
>>>>>>
>>>>>>
>>>>>>
>>>>>> This is still not solved.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Zubair please help
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> What is the update on this case?
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer is extremely furious, he wants the item otherwise he
>>>>>> wants his money back.
>>>>>>
>>>>>>
>>>>>>
>>>>>> This is long overdue. Please help us resolve the issue once and for
>>>>>> all.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Raghu,
>>>>>>
>>>>>> Update please!
>>>>>>
>>>>>> Thanks.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> This will be closed today and reply:
>>>>>>
>>>>>> Raghu
>>>>>>
>>>>>> Sent from my iPhone
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> 
>>>>>>
>>>>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>>>>> <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check this case
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best,
>>>>>>
>>>>>> Eugene.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Malak Nobeh <[email-masked]>
>>>>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>>>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>;
>>>>>> Azharuddin Kalamuddin (R3PL) <[email-masked]>;
>>>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>
>>>>>>
>>>>>>
>>>>>> Gentle Reminder
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Raghu / Azhar,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check this case urgently.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Gentle reminder Hussain
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]> wrote:
>>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>> The customer got the below item with missing Parts:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> She got ONLY the item which I highlight it, the rest of the house is
>>>>>> MISSING.
>>>>>>
>>>>>> This is KSA WH.
>>>>>>
>>>>>>
>>>>>> Thanks.
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>