Subject: Re: missing part 600920223
From: Mostafa saad <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Samiya Sheikh <[email-masked]>, Sara Ahmed <[email-masked]>, Alaa Musa <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, Ashish Nair <[email-masked]>, Siju Surendran <[email-masked]>, customer care <[email-masked]>
Date: Tue, 14 Jul 2020 17:01:08 +0400
List-Id: <ccteam.mumzworld.com>

Also, this order Re-ship order because your team dispatch it Missing

so you must be handed it to me directly as we agreed before

Regards
Mostafa Saad

On Tue, Jul 14, 2020 at 4:59 PM Mostafa saad <[email-masked]>
wrote:

> @Mohit Caleb <[email-masked]>
>
> You replied to this email now after 3 hours and ask me to check at my end
> !!!!!
>
>
> also please check the time I receive this order and the time I have been
> sent this email
>
>
>
>
>
> Again and again, we need for any reship order or any order with an email
> or with an issue to hand to me directly.to avoid the miss communication
>
> I have sent an email regarding this case before but only your team still
> I have received this issue from their side.
>
>
> Regards
> Mostafa Saad
>
>
>
> On Tue, Jul 14, 2020 at 4:47 PM Mohit Caleb <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> The order is *"Order completely picked, packed and loaded" *with Road
>> Rider driver Ayoub.
>> If you didn't receive it, how it was loaded in the system?
>>
>>
>> Please check at your end as we cannot handover each order in your hands,
>> we only agreed for Corporate & Re-Ship Orders
>>
>> @Eugene Mugisa <[email-masked]> - FYI
>>
>> Thanks & Regards,
>> ᐧ
>>
>> On Tue, Jul 14, 2020 at 2:07 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Not receive
>>>
>>>
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Tue, Jul 14, 2020 at 1:00 PM Mohit Caleb <[email-masked]> wrote:
>>>
>>>> Hello Samiya,
>>>>
>>>> Order completely picked/packed. Release for loading
>>>> @Mostafa saad <[email-masked]> Kindly deliver today
>>>>
>>>> Thanks & Regards,
>>>> ᐧ
>>>>
>>>> On Tue, Jul 14, 2020 at 12:02 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mohit,
>>>>>
>>>>> Please note new SO for the missing stroller: 600924961
>>>>> Bumble & Bird - Robin Compact Stroller - Black
>>>>> Regards
>>>>>
>>>>> On Mon, Jul 13, 2020 at 10:15 AM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Samiya,
>>>>>>
>>>>>> We are having this issue due to incomplete bundles moving to LFS.
>>>>>> Kindly create an order for the missing part to assist the customer on
>>>>>> an urgent basis.
>>>>>>
>>>>>> @Sara Ahmed <[email-masked]> - Kindly advise if the issue
>>>>>> was resolved to avoid any future issues.
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>> On Mon, Jul 13, 2020 at 10:09 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi @Mostafa Said <[email-masked]> @Mohit Caleb
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>> Kindly advise should i make new order for the missing part?
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Sun, Jul 12, 2020 at 3:26 PM Alaa Musa <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear team,
>>>>>>>>
>>>>>>>> The customer is calling again, can you please update what is the
>>>>>>>> action that we need to take ! should we place a new order!!
>>>>>>>> Regards,
>>>>>>>> Alaa
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 12 Jul 2020 at 11:55, Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please update for this specific order and provide the missing
>>>>>>>>> stroller.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> On Sun, Jul 12, 2020 at 9:47 AM Ashish Nair <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> Dear Team
>>>>>>>>>>
>>>>>>>>>> Please be informed that the same issue was addressed in previous
>>>>>>>>>> cases.
>>>>>>>>>>
>>>>>>>>>> *"Re: Missing Item - 600856799// SKU:
>>>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5".*
>>>>>>>>>> *"Re: 200298506 // MISSING PART"*
>>>>>>>>>>
>>>>>>>>>>  )As the SKU showing as a bundle in Netsuite but in LFS it's
>>>>>>>>>> showing as a single item.
>>>>>>>>>>
>>>>>>>>>> Need to solve this system issue in order to avoid any
>>>>>>>>>> future cases.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> *Ashish.S.Nair*
>>>>>>>>>> Inventory Controller
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *E* [email-masked]
>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>> Dubai, UAE
>>>>>>>>>>
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>>>>>>>>>>
>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>
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>>>>>>>>>>
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>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Jul 12, 2020 at 3:18 AM Mostafa Said <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> +Ashish Nair <[email-masked]> +Mohammad Abdul Naser
>>>>>>>>>>> <[email-masked]> +Siju Surendran <[email-masked]> Please
>>>>>>>>>>> check in here.
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jul 11, 2020 at 10:42 AM Samiya Sheikh <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>> The following customer received 1 stroller withe the
>>>>>>>>>>>> connectors. Kindly check and provide the 2nd stroller.
>>>>>>>>>>>>
>>>>>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1143457> Bumble
>>>>>>>>>>>> & Bird - Robin Separable Twin Travel Stroller - Black
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>