Subject: Re: Aramex 31808005471 for 600645323
From: Maria Katrina Bautista <[email-masked]>
To: Muhamamd Ali <[email-masked]>
Cc: Krizette Masangkay <[email-masked]>, Ekta Jesswani <[email-masked]>, Christian Mendoza <[email-masked]>, Michaela Manibo <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ibrahim Surti <[email-masked]>
Date: Tue, 14 Jul 2020 20:53:03 +0800
List-Id: <ccteam.mumzworld.com>

Hello team,

Any update on this?

Please assist.

Thank you

On Sat, 11 Jul 2020 at 17:42, Muhamamd Ali <[email-masked]> wrote:

> Hello Maria
>
>
>
> We have reminded the india team to update on this we will close this case
> asap
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 04 607 6127
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Saturday, July 11, 2020 12:07 PM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Hassan Chahine <[email-masked]>; Christian
> Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; Ronald Gaviola <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Wed, 24 Jun 2020 at 21:08, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist urgently.
>
>
>
> Thank you
>
>
>
> On Tue, 9 Jun 2020 at 20:06, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Sat, 30 May 2020 at 19:30, Muhamamd Ali <[email-masked]> wrote:
>
> Hello Maria
>
>
>
> Im following up with India team again for the latest update and will
> advise you back asap
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 04 607 6127
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295651691&sdata=Tabj9tZ6lgXYrYsIfdbNnNe7eOXbyDoYhQUiC5wQxnA%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Saturday, May 30, 2020 3:28 PM
> *To:* Ronald Gaviola <[email-masked]>; Hassan Chahine <
> [email-masked]>; Muhamamd Ali <[email-masked]>; Krizette
> Masangkay <[email-masked]>
> *Cc:* Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Christian Mendoza <[email-masked]>;
> Michaela Manibo <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist urgently.
>
>
>
> Thank you
>
>
>
> On Thu, 21 May 2020 at 20:09, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> The customer wants his refund asap
>
>
>
> Thank you
>
>
>
> On Fri, 8 May 2020 at 17:52, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> The customer wants the refund of this order.
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Thu, 23 Apr 2020 at 17:18, Ronald Gaviola <[email-masked]> wrote:
>
> Hassan, Arsalan
>
>
>
> Waiting for your feedback here, please.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Apr 23, 2020 at 7:54 AM Ronald Gaviola <[email-masked]>
> wrote:
>
> Hassan,
>
>
>
> We shall not pay for the storage and penalty. The customer and us are not
> aware of these charges.
>
>
>
> Let us close this case today.
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Mon, Apr 6, 2020 at 11:08 AM Ekta Jesswani <[email-masked]> wrote:
>
> Hi Kate,
>
>
>
> Sorry for the late response.
>
> Were the KYC documents obtained from the customer and given to Aramex? And
> when?
>
>
>
> @Ronald Gaviola <[email-masked]> We should not be responsible for
> paying storage, penalty and customs charges.
>
> With all the requests for documentation going back and forth, Aramex has
> held the package for the longest time.
>
>
>
> How can we clear this?
>
>
>
> Regards,
>
> Ekta
>
>
>
>
>
> On Mon, 6 Apr 2020 at 09:43, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Sat, 4 Apr 2020 at 13:34, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Order #600645323
> Order Date:  24-Nov-2019
> Order Delivered: Shipment confiscated by customs authorities
> Item: AE-5016533647020
> Neocate Junior with Prebiotics Formula With Vanilla - 400g
> Item Value: AED 261.45
>
> Here's a timeline of what happened in the case.
>
> 24-Nov-2019 - Purchased date
> 27 Nov 2019 - KYC details needed
> 28 Nov 2019 - customs clearance
> 10 Dec 2019 - Shipment update: NEED KYC FOR CBE FILING PURPOSE
> 03 Jan 2020 - Shipment confiscated by customs authorities (address on the
> order is different from the address on the customer's ID)
> 01 Feb 2020 - request letter needed for permission from customs for
> amendment
> 06 Feb 2020 - both letters from customer and Mumzworld were provided to
> Aramex
> 19 Feb 2020 - Shipment will be released once below customs charges are paid
> Duty – 2620/-
> Penalty- 2650/-
> Storage Charges-500/-
>
> I have asked the team who will be responsible for the penalty and storage
> charges. Ronald even questioned them that we were not informed that there
> will be applicable penalty and storage charges. As per Aramex, these
> charges were also informed to them recently by India customs.
>
>
>
> The case has been going on since Nov and the item is milk stuck on customs
> for so long, it's possible that it might be spoiled by now as we
> cannot guarantee that the item was stored in a controlled temperature.
>
>
>
> Please advise on how to further assist the customer.
>
>
>
> Can we go ahead and request a refund for this?
>
>
>
> Kindly assist.
>
>
>
> Thank you
>
>
>
> On Sat, 4 Apr 2020 at 13:27, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> The case has been going on since Nov and the item is milk stuck on customs
> for so long, it's possible that it might be spoiled by now as we
> cannot guarantee that the item was stored in a controlled temperature.
>
>
>
> Please advise on how to further assist the customer.
>
>
>
> Can we go ahead and request a refund for this?
>
>
>
> Kindly assist.
>
>
>
> Thank you
>
>
>
> On Tue, 31 Mar 2020 at 12:29, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello Shinette and Ekta,
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Mon, 30 Mar 2020 at 11:56, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist urgently. The case is since November.
>
>
>
> Thank you
>
>
>
>
>
>
>
> On Fri, 27 Mar 2020 at 18:14, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> This case has been going since November and up until now we do not have a
> clear resolution for this.
>
>
>
> Here's a timeline of what happened on the case.
>
>
>
> 24-Nov-2019 - Purchased date
> 27 Nov 2019 - KYC details needed
> 28 Nov 2019 - customs clearance
> 10 Dec 2019 - Shipment update: NEED KYC FOR CBE FILING PURPOSE
> 03 Jan 2020 - Shipment confiscated by customs authorities (address on the
> order is different from the address on the customer's ID)
> 01 Feb 2020 - request letter needed for permission from customs for
> amendment
> 06 Feb 2020 - both letters from customer and Mumzworld were provided to
> Aramex
> 19 Feb 2020 - Shipment will be released once below customs charges are paid
> Duty – 2620/-
> Penalty- 2650/-
> Storage Charges-500/-
>
> I have asked the team who will be responsible for the penalty and storage
> charges. Ronald even questioned them that we were not informed that there
> will be applicable penalty and storage charges. As per Aramex, these
> charges were also informed to them recently by India customs.
>
>
>
> Please assist on how to further assist the customer. As the customer is
> now asking for refund as this has been going on for a while now.
>
>
>
> Thank you
>
>
>
>
>
>
>
> On Mon, 16 Mar 2020 at 22:06, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Did you contact the customer for the customs charge as this is the reply
> we receive from the customer - No aramax team has not contacted
>
>
>
> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
> <[email-masked]> / @Ronald Gaviola <[email-masked]> - who will
> be responsible for the penalty and storage charges?
>
>
>
> Please assist
>
>
>
> Thank you
>
>
>
>
>
>
>
> On Sat, 14 Mar 2020 at 16:39, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Katrina
>
>
>
> The customer did not confirm with us of paying the related customs charge
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295651691&sdata=Tabj9tZ6lgXYrYsIfdbNnNe7eOXbyDoYhQUiC5wQxnA%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Friday, March 13, 2020 8:38 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Christian
> Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> Muhamamd Ali <[email-masked]>; Hassan Chahine <[email-masked]>;
> lastmile <[email-masked]>; Feras Alzeobi <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> @Krizette Masangkay <[email-masked]> - Were you able to contact the
> customer about the customs fees alone?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
>
>
>
>
> On Wed, 11 Mar 2020 at 15:39, Krizette Masangkay <[email-masked]>
> wrote:
>
> Hi Ronald,
>
>
>
> The penalty and storage charge was also informed to us recently by India
> customs
>
>
>
> We will check if we can reduce the penalty and storage charges.
>
>
>
> For the meantime, please let us know your final instruction. Thank you
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295661685&sdata=vZreUe%2BKXKCNh1g7%2BjSNWyfiPjj7qTtx0fdEmo2uRBo%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Wednesday, March 11, 2020 10:40 AM
> *To:* Maria Katrina Bautista <[email-masked]>; Muhamamd Ali <
> [email-masked]>; Krizette Masangkay <[email-masked]>; Hassan
> Chahine <[email-masked]>; Shinette Grace Ochoa <[email-masked]>;
> Ekta Jesswani <[email-masked]>
> *Cc:* Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>; Feras Alzeobi <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Krizette,
>
>
>
> We were not informed that there will be applicable penalty and
> storage charges. Why it is not mentioned in the beginning? We could have
> informed the customer for the additional charges else we come up on
> reasonable solution rather than keeping the package and attract penalty and
> storage fees
>
>
>
> It is not worth spending more money to pay penalty, duties and storage for
> an order worth 261 AED.
>
>
>
> Shine / Ekta - Please have someone to communicate with the customer and
> find a closure here. Option is to let them pay the charges or we destroy
> the package.
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Mar 11, 2020 at 8:11 AM Maria Katrina Bautista <
> [email-masked]> wrote:
>
> Dear Shinette and Ekta,
>
>
>
> Will the customer be responsible for the penalty and storage charges?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
>
>
> On Tue, 10 Mar 2020 at 12:19, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Shine/Ekta
>
>
>
> Please advise on below. thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295671677&sdata=CmatGsRVGZWKnbJQh85shvlha%2F3upFqDmt2XHRAD8VI%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Tuesday, March 10, 2020 8:14 AM
> *To:* Krizette Masangkay <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Muhamamd Ali <
> [email-masked]>; Christian Mendoza <[email-masked]>;
> Michaela Manibo <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>; Feras Alzeobi <
> [email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
> On Sat, 7 Mar 2020 at 18:22, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> May we know if you have contacted the customer about the customs fees?
>
>
>
> Duty – 2620/-
>
> Penalty- 2650/-
>
> Storage Charges-500/-
>
>
>
> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
> <[email-masked]> - who will be responsible for the penalty and
> storage charges?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Thu, 5 Mar 2020 at 12:03, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> May we know if you have contacted the customer about the customs fees?
>
>
>
> Duty – 2620/-
>
> Penalty- 2650/-
>
> Storage Charges-500/-
>
>
>
> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
> <[email-masked]> - who will be responsible for the penalty and
> storage charges?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Tue, 3 Mar 2020 at 12:11, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> May we know if you have contacted the customer about the customs fees?
>
>
>
> Duty – 2620/-
>
> Penalty- 2650/-
>
> Storage Charges-500/-
>
>
>
> @Shinette Grace Ochoa <[email-masked]> / @Ekta Jesswani
> <[email-masked]> - who will be responsible for the penalty and
> storage charges?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Tue, 25 Feb 2020 at 15:35, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Will the customer be responsible for the penalty and storage charges?
>
>
>
> The order was shipped since Nov and it took a long time to release
> from customs.
>
>
>
> The customer is threatening to go on social media and consumer protection.
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Thu, 20 Feb 2020 at 14:26, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Maria,
>
>
>
> From our side, SMS has been sent to client since 11/29 (almost every day)
> notifying about the KYC requirement.
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295671677&sdata=CmatGsRVGZWKnbJQh85shvlha%2F3upFqDmt2XHRAD8VI%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Thursday, February 20, 2020 8:11 AM
> *To:* Krizette Masangkay <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>
> *Cc:* Feras Alzeobi <[email-masked]>; Ronald Gaviola <
> [email-masked]>; Muhamamd Ali <[email-masked]>; Christian
> Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Wed, 19 Feb 2020 at 18:33, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Maria
>
>
>
> I will try to check if we can investigate further and get the old email
> communication of our India team
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295681677&sdata=8o8NhHCPb%2BlmwOBC%2BYhWVFrJQnM%2FmhII%2FcghA%2Br9jiI%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, February 19, 2020 2:23 PM
> *To:* Shinette Grace Ochoa <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Feras Alzeobi <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Muhamamd Ali <
> [email-masked]>; Christian Mendoza <[email-masked]>;
> Michaela Manibo <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>; Krizette
> Masangkay <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Will be the customer be responsible for the penalty and storage charges?
>
>
>
> The order was shipped since Nov and it took a long time to release
> from customs.
>
>
>
> The customer is threatening to go on social media and consumer protection.
>
>
>
> @Krizette Masangkay <[email-masked]> - As per customer, he did not
> receive any communication from Aramex.
>
>
>
> Please assist urgently.
>
>
>
> Thank you
>
>
>
>
>
>
>
> On Wed, 19 Feb 2020 at 15:10, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Ms. Maria,
>
>
>
> Shipment will be released once below customs charges are paid
>
>
>
> Please confirm if this will be collected from cnee or debited from your
> side. Thank you
>
>
>
>
>
> Duty – 2620/-
>
> Penalty- 2650/-
>
> Storage Charges-500/-
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295691673&sdata=Kxput6QflDf4QEiCTZJRBFFlRhHkxy%2BBkc1qryuXbjg%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Tuesday, February 18, 2020 11:33 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
> Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Has the order been delivered?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
> On Sat, 15 Feb 2020 at 12:31, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Maria,
>
>
>
> Good morning!
>
>
>
> KYC has been verified and waiting for shipment to be transferred to office
> for delivery. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295691673&sdata=Kxput6QflDf4QEiCTZJRBFFlRhHkxy%2BBkc1qryuXbjg%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Krizette Masangkay
> *Sent:* Thursday, February 13, 2020 4:46 PM
> *To:* Maria Katrina Bautista <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
> Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* RE: Aramex 31808005471 for 600645323
>
>
>
> Dear Maria
>
>
>
> We have sent email to your customer this afternoon to confirm proceeding
> with the clearance with the authorization.
>
>
>
> Kindly assist to push the customer from your side as well. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295701668&sdata=mVzka%2FiyR4GDtCCNNCdRz4sQPOzNcwIAuguxhgsUEZY%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Thursday, February 13, 2020 3:07 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
> Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please provide an update.
>
>
>
> Thank you
>
>
>
> On Wed, 12 Feb 2020 at 18:29, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Maria,
>
>
>
> Permission has just been received from customs to amend the address
>
>
>
> We are just waiting for the final clearance to be completed in order to
> deliver the shipment. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295701668&sdata=mVzka%2FiyR4GDtCCNNCdRz4sQPOzNcwIAuguxhgsUEZY%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, February 12, 2020 11:17 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
> Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this shipment? The customer keeps on following up.
>
>
>
> Please advise
>
>
>
> Thank you
>
>
>
> On Mon, 10 Feb 2020 at 16:40, Krizette Masangkay <[email-masked]>
> wrote:
>
> Hi Katrina,
>
>
>
> I have sent a request to our India office to recheck with customs.
>
>
>
> Since it took time for the required letter to be submitted, AWB was
> updated that it was confiscated and checking for the exact update now
>
>
>
> I will keep you posted. THnak you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295711663&sdata=YgyrBKpARZWrtDHgOVL%2BXRDMPTZd%2Bg7d6d22MET9zFY%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Monday, February 10, 2020 11:11 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
> Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Do we have an update on this case?
>
>
>
> May we know if the order has been delivered to the customer?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
> On Thu, 6 Feb 2020 at 18:15, Krizette Masangkay <[email-masked]>
> wrote:
>
> Hello Ronald,
>
>
>
> Noted on the letter and same has been forwarded to our customs team for
> approval. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295721659&sdata=GQNKV5rtkL8VKROMeBWd3f0sAV0leunlciv24espUpQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Thursday, February 6, 2020 11:44 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Maria Katrina Bautista <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
> Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Krizette,
>
>
>
> PFA letter. Please arrange delivery asap
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Feb 6, 2020 at 9:34 AM Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Ronald,
>
>
>
> Below is the email we got from India KYC team regarding the letter. Thank
> you
>
>
>
> We require address proof for below delivery address.
>
>
>
> Address
>
> st./LMK: 366 silver oak bungalow phase 3 Cherlapally Hyderabad telengana
> Hyderabad
>
> City [Attached Image]
>
> Hyderabad
>
> State
>
> Telangana Zip [Attached Image] 500051
>
>
>
>
>
> With above requested address proof we require below authorization on email
> body from cnee end to complete KYC process/
>
>
>
>
>
> To,
>
>
>
> Aramex India Private Limited,
>
>
>
> Subject : Authorization for Customs clearance and applicable regulatory
> bodies
>
>
>
>
>
> To whomsoever it may concern
>
>
>
>
>
> I/We as consignee hereby authorize Aramex India Pvt, Ltd. and its group
> companies / agents to act as my/our agent to Custom clear my/our shipments
> imported through Aramex India Pvt, Ltd.
>
> I/We further authorize Aramex India Pvt, Ltd., to make declaration and
> file all papers including but not limited to a Bill of Entry on my/our
> behalf based on my/our or consignor's declaration having an interest in the
> Shipment.
>
>
>
> I further authorize Aramex India Pvt, Ltd. and its group companies /
> agents to act as my/our agent to Custom clear my/our shipments imported
> through Aramex India Pvt, Ltd. and to use the KYC documents for clearance
> of my/our shipments.
>
>
>
> I/We indemnify Aramex India Pvt, Ltd. and its group companies from all
> liabilities arising out of its conduct as our agent in this regard.
>
>
>
> The authorization shall remain valid and continue till revoked in writing
> and acknowledged by Aramex in writing and shall cover all our shipments
> sent by or addressed to me/our various offices/ branches in India. This
> authorization may be produced and presented before any customs stations in
> India as a formal authorization to your company for customs clearance of
> our shipments by you or your authorized agents.
>
>
>
> Thanking you,
>
> Yours sincerely,
>
>
>
> Consignee Name
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295721659&sdata=GQNKV5rtkL8VKROMeBWd3f0sAV0leunlciv24espUpQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Thursday, February 6, 2020 8:45 AM
> *To:* Ronald Gaviola <[email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
> Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Dear Ronald,
>
>
>
> Email sent to the customer to ask if he has an ID with the matching
> address. Awaiting response. Will get back at you shortly.
>
>
>
> Thank you
>
>
>
> On Thu, 6 Feb 2020 at 12:33, Ronald Gaviola <[email-masked]> wrote:
>
> @Maria Katrina Bautista <[email-masked]>
>
>
>
> Are you able to provide the customer ID matching the address?
>
>
>
> Krizette - In case ID is not available what kind of letter do you need?
> what is the content . Let us close this issue today.
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Feb 5, 2020 at 9:47 PM Krizette Masangkay <[email-masked]>
> wrote:
>
> Hello Ronald,
>
>
>
> Good evening!
>
>
>
> If letter is not available, cnee needs to provide us an ID that is
> matching the address on the AWB. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295731652&sdata=FMfkDVgVJE8VWfb00bWpTw5kKJnEEW%2BTRppAjDCrlic%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Wednesday, February 5, 2020 4:01 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Maria Katrina Bautista <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Feras
> Alzeobi <[email-masked]>; Muhamamd Ali <[email-masked]>;
> Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hi Krizette,
>
>
>
> In this particular case, what else can we do to clear this?
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Feb 5, 2020 at 2:20 PM Krizette Masangkay <[email-masked]>
> wrote:
>
> Hi Ronald,
>
>
>
> Kindly note that the letter is only being required if the consignee is
> changing their delivery details from the original details you mentioned on
> the AWB which we have informed your team already.
>
>
>
> If the consignee can provide us KYC Documents that is matching their ID,
> then we will not have this issue.
>
>
>
> I will send you a separate email on the KYC Documents that you can send to
> your India customers to avoid clearance delays in the future. Thank you
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295741646&sdata=epciFh%2FMFsAHMm7s0JoQB47F4JCrDI0Ufe3oOkrXCXQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Wednesday, February 5, 2020 2:13 PM
> *To:* Maria Katrina Bautista <[email-masked]>; Krizette Masangkay <
> [email-masked]>; Muhamamd Ali <[email-masked]>
> *Cc:* Shinette Grace Ochoa <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Feras Alzeobi <[email-masked]>; Christian
> Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Krizette, Ali
>
>
>
> Why do we have such issues in India? What kind of letter do you need and
> how can we avoid this delay in the future?
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Feb 5, 2020 at 1:58 PM Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> May we know who can assist us in providing this request letter? The
> customer already provided from his side.
>
>
>
> Please assist urgently as this case is going on since December.
>
>
>
> Thank you
>
>
>
>
>
> On Sat, 1 Feb 2020 at 18:02, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Dear Ronald,
>
>
>
> Are we able to provide this request letter?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
> On Sat, 1 Feb 2020 at 14:28, Muhamamd Ali <[email-masked]> wrote:
>
> Dear Maria.
>
>
>
> Below letter is from customer End. customs team also need a letter from
> shipper (mumzworld) side advising to change in address for the same
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 02 305 8016
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295741646&sdata=epciFh%2FMFsAHMm7s0JoQB47F4JCrDI0Ufe3oOkrXCXQ%3D&reserved=0>
> ------------------------------
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Friday, January 31, 2020 1:41 PM
> *To:* Krizette Masangkay <[email-masked]>; Muhamamd Ali <
> [email-masked]>
> *Cc:* Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>; Ronald Gaviola <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Dear Krizette and Muhamamd,
>
>
>
> May we know if this letter from the receiver suffice?
>
>
>
> Permission letter of request from custom department is attached
> To custom department
> From Pradeep Kumar Bhatnagar
> Flat1 3 bhk b block Pims umarda UDAIPUR 313002
>
> Sub permission for the change of address
> Sir please accept permission for the change of address
> Yours sincerely
> Pradeep Kumar Bhatnagar
> Proof of address attached
>
>
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
> On Thu, 23 Jan 2020 at 15:16, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Dear Ronald,
>
>
>
> Are we able to provide this request letter?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
> On Wed, 22 Jan 2020 at 14:06, Muhamamd Ali <[email-masked]> wrote:
>
> Dear Maria.
>
>
>
> Yes we also need a request letter from Mumzworld for permission from
> customs for amendment
>
>
>
> Please advise
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 02 305 8016
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295751641&sdata=82yg%2FhaUG5VcT7lEoXJfQJ0AjHbOP02lRBQhV%2By%2BHVQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, January 22, 2020 10:00 AM
> *To:* Muhamamd Ali <[email-masked]>; Ronald Gaviola <
> [email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Dear Muhamamd,
>
>
>
> For clarification, you also need a request letter from Mumzworld for
> permission from customs for amendment?
>
>
>
> @Ronald Gaviola <[email-masked]> - are we able to provide this
> request letter?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Fri, 17 Jan 2020 at 15:42, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Dear Muhamamd,
>
>
>
> For clarification, you also need a request letter from Mumzworld for
> permission from customs for amendment?
>
>
>
> @Ronald Gaviola <[email-masked]> - are we able to provide this
> request letter?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Mon, 13 Jan 2020 at 19:35, Muhamamd Ali <[email-masked]> wrote:
>
> Dear Maria
>
>
>
> Good day,
>
>
>
> Please note below update we have received from the India team as customer
> is asking to change the address in order to release the shipment but we
> cannot amend from our side since the shipment is already held in India
> customs but below is the only option to amend.
>
>
>
> *pls send us the request letter from Receiver and Sender for permission
> from customs for amendment.*
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 02 305 8016
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295761641&sdata=PwDYyeNfYQHNu3cq64o%2Fdk18cOOoy16tFPOiXcoLMfQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Saturday, January 11, 2020 10:31 AM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> May we know the update on this case please.
>
>
>
> Thank you
>
>
>
> On Thu, 9 Jan 2020 at 15:22, Muhamamd Ali <[email-masked]> wrote:
>
> Hi Maria,
>
>
>
> Please note our team have already contacted the customer and the customer
> requested to change the address and our team is currently working on it
> with customer
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 02 305 8016
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295761641&sdata=PwDYyeNfYQHNu3cq64o%2Fdk18cOOoy16tFPOiXcoLMfQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Thursday, January 9, 2020 11:17 AM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> May we know if the customer has been contacted?
>
>
>
> Please advise
>
>
>
> Thank you
>
>
>
> On Wed, 8 Jan 2020 at 15:57, Muhamamd Ali <[email-masked]> wrote:
>
> Dear Maria.
>
>
>
> Well noted we will inform the same to our India team.
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 02 305 8016
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295771633&sdata=ZC%2BjVEenCldUW0yOEL0KKmhVbALptygiwV0WhCGjWWw%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, January 8, 2020 11:16 AM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Please contact the customer on this #:
>
>
>
> Amendment of Mobile no, 9885175452
> Tracking number 31808005471
> Order no 600645323
>
>
>
> Please also update us once the customer has been contacted.
>
>
>
> Thank you
>
>
>
> On Thu, 2 Jan 2020 at 12:20, Muhamamd Ali <[email-masked]> wrote:
>
> Hello Maria.
>
>
>
> Our team tried contacting the customer but no response. Below are some
> details which needs to be confirmed with customer, please inform your
> customer if they can contact our team to clear on # Tel: +91 22 3300 3300
>
>
>
>
>
>
>
> Below details needs to be confirmed:
>
>
>
> We require address proof for below delivery address.
>
>
>
> Address
>
> st./LMK: 366 silver oak bungalow phase 3 Cherlapally Hyderabad telengana
> Hyderabad
>
> City
>
> Hyderabad
>
> State
>
> Telangana Zip  500051
>
>
>
>
>
> With above requested address proof we require below authorization on email
> body from cnee end to complete KYC process/
>
>
>
>
>
> To,
>
>
>
> Aramex India Private Limited,
>
>
>
> Subject : Authorization for Customs clearance and applicable regulatory
> bodies
>
>
>
>
>
> To whomsoever it may concern
>
>
>
>
>
> I/We as consignee hereby authorize Aramex India Pvt, Ltd. and its group
> companies / agents to act as my/our agent to Custom clear my/our shipments
> imported through Aramex India Pvt, Ltd.
>
> I/We further authorize Aramex India Pvt, Ltd., to make declaration and
> file all papers including but not limited to a Bill of Entry on my/our
> behalf based on my/our or consignor's declaration having an interest in the
> Shipment.
>
>
>
> I further authorize Aramex India Pvt, Ltd. and its group companies /
> agents to act as my/our agent to Custom clear my/our shipments imported
> through Aramex India Pvt, Ltd. and to use the KYC documents for clearance
> of my/our shipments.
>
>
>
> I/We indemnify Aramex India Pvt, Ltd. and its group companies from all
> liabilities arising out of its conduct as our agent in this regard.
>
>
>
> The authorization shall remain valid and continue till revoked in writing
> and acknowledged by Aramex in writing and shall cover all our shipments
> sent by or addressed to me/our various offices/ branches in India. This
> authorization may be produced and presented before any customs stations in
> India as a formal authorization to your company for customs clearance of
> our shipments by you or your authorized agents.
>
>
>
> Thanking you,
>
> Yours sincerely,
>
>
>
> Consignee Name
>
>
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 02 305 8016
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295771633&sdata=ZC%2BjVEenCldUW0yOEL0KKmhVbALptygiwV0WhCGjWWw%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, January 1, 2020 2:22 PM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> The customer keeps coming back to us. The customer is now very upset and
> wants to cancel the order and refund.
>
>
>
> Please assist urgently.
>
>
>
> Thank you
>
>
>
> On Thu, 26 Dec 2019 at 17:43, Muhamamd Ali <[email-masked]> wrote:
>
> Hi Maria.
>
>
>
> Thank you for the below we have informed the team to contact and have it
> cleared asap , we will advise you once we have an update
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 02 305 8016
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295781633&sdata=drFBbNLuC7BDFqVdXlFNhYAuzOk%2B86KTiVSha4uHYwI%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Thursday, December 26, 2019 1:06 PM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; Christian Mendoza <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Please see alternative mobile numbers for contact is 9885175452,
> 9885175451, 7891586226, 9636781291
>
>
>
> KYC attached:
>
>
>
>
>
>
>
>
>
>
>
> Please assist urgently.
>
>
>
> Thank you
>
>
>
>
>
>
>
> On Thu, 19 Dec 2019 at 16:24, Muhamamd Ali <[email-masked]> wrote:
>
> Hi Maria.
>
>
>
> Our team called 3 times but number unreachable can you provide alternative
> number?
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 02 305 8016
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295791623&sdata=4mieqgoSoAhazNGjiUW7s7a7ueVuXqxYbh1ZR69MQuo%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Thursday, December 19, 2019 12:19 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Muhamamd Ali <[email-masked]>; Christian Mendoza <
> [email-masked]>; Michaela Manibo <[email-masked]>;
> customer care <[email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> May we please request you to contact the customer? The customer is sending
> emails everyday requesting cancellation and refund.
>
>
>
> Please assist urgently.
>
>
>
> Thank you
>
>
>
> On Wed, 18 Dec 2019 at 12:47, Krizette Masangkay <[email-masked]>
> wrote:
>
> Hello Katrina,
>
>
>
> Our team is continuously pushing our india office and we will let you know
> the outcome.
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295791623&sdata=4mieqgoSoAhazNGjiUW7s7a7ueVuXqxYbh1ZR69MQuo%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, December 18, 2019 8:43 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Christian Mendoza <[email-masked]>; Michaela Manibo <
> [email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist urgently.
>
>
>
> Thank you
>
>
>
> On Tue, 17 Dec 2019 at 18:09, Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> The customer is following up. She already wants to cancel the order and
> refund her money.
>
>
>
> Please see customer's email below:
>
>
>
> *Pradeep Bhatnagar
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmumzworldhelp.zendesk.com%2Fagent%2F%23%2Fusers%2F364568365540&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295801617&sdata=LrZ%2FKsQF05qp1id7Vh64sJlffzAtebBL4u5%2F56mcmiU%3D&reserved=0>*Saturday
> 17:41
>
>
>
> I have not received my order yet and inspite of providing adhar kyc
> documents There is no progress on the delivery, that is the reason for the
> cancellation of the order and refund of money
>
>
>
> Please assist urgently.
>
> Thank you
>
>
>
>
>
> On Thu, 12 Dec 2019 at 15:36, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Chris,
>
>
>
> I already asked our KYC team to call the consignee and clarify the issue.
> Thanks
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295811617&sdata=8MfKuweOo8B8Gv9zM3qX3qBGYCyCSTYfzgGM4gopQqc%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Christian Mendoza <[email-masked]>
> *Sent:* Thursday, December 12, 2019 10:56 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Michaela Manibo <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hi Krizette,
>
>
>
> SHIP TOPradeep Bhatnagar
> 366 silver oak bungalow phase 3
> Cherlapally Hyderabad telengana
> Hyderabad
> India Map
>
> SHIP PHONE919885175412
>
>
>
> Thank you and Best Regards,
>
>
>
>
>
> On Thu, Dec 12, 2019 at 10:41 AM Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Christian
>
>
>
> Can you share me the consignee contact #?
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295811617&sdata=8MfKuweOo8B8Gv9zM3qX3qBGYCyCSTYfzgGM4gopQqc%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Christian Mendoza <[email-masked]>
> *Sent:* Thursday, December 12, 2019 10:20 AM
> *To:* Michaela Manibo <[email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; customer care <
> [email-masked]>; lastmile <[email-masked]>
> *Subject:* Re: Aramex 31808005471 for 600645323
>
>
>
> Hi Team,
>
>
>
> Customer is asking now to cancel the order.
>
>
>
> Thank you and Best Regards,
>
>
>
>
>
> On Wed, Dec 11, 2019 at 9:16 AM Michaela Manibo <
> [email-masked]> wrote:
>
> Hi Krizette,
>
> Yes, the customer has provided the information.
>
>
>
> Thank you!
>
>
>
>
>
> On Wed, Dec 11, 2019 at 8:47 AM Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Michaela,
>
>
>
> Please advise on below. thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295821610&sdata=KG602okP1v5WdsxWTYjTaOmaZ%2BJlj0U38fOV3ICF2EY%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Krizette Masangkay
> *Sent:* Tuesday, December 10, 2019 12:05 PM
> *To:* Michaela Manibo <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>
> *Subject:* RE: Aramex 31808005471 for 600645323
>
>
>
> Dear Michaela,
>
>
>
> Our team has been sending SMS reminder to provide the KYC docs required to
> clear the shipment.
>
>
>
> Please check with cnee if they already provided the required document.
> Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com&data=02%7C01%7CMuhamamd%40aramex.com%7Ccdfe66595a5b4af42c0c08d825716849%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637300516295831613&sdata=A83Ry2e9c8S8mRfauuRZCIQqMs5kxG328PdCx0YgikA%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Michaela Manibo <[email-masked]>
> *Sent:* Tuesday, December 10, 2019 11:24 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>
> *Subject:* Aramex 31808005471 for 600645323
>
>
>
> External email: avoid to open links or attachments unless sender is known
> and content is relevant..
>
>
>
> Hi Team,
>
> Good morning.
>
> Please assist on the order as the customer has been following it up until
> now.
>
>
>
> Thanks
>
>
>
>
> --
>
> *Regards, *
>
>
>
>