Subject: RE: Name :Intex Swim Center™ Family Lounge Pool Order #600801462
From: Elena Skryabina <[email-masked]>
To: Jessa Garcia <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: customer care <[email-masked]>
Date: Tue, 14 Jul 2020 16:08:38 +0400
List-Id: <ccteam.mumzworld.com>

Alina please clarify the date the issue was raised by the customer?

*From:* Jessa Garcia <[email-masked]>
*Sent:* Monday, July 13, 2020 5:00 PM
*To:* Alina D'Souza <[email-masked]>; Elena Skryabina <
[email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
[email-masked]>
*Cc:* customer care <[email-masked]>
*Subject:* RE: Name :Intex Swim Center™ Family Lounge Pool Order #600801462

Hi Alina,

This item was delivered last April, right? And the customer already used
the item for almost 4 months and we just receive the complain now?

Is the packaging in tact for return?

Warm regards,

*Jessa Garcia*

Business Development Team

p:  +971 (0)4 245 1317 │ e: [email-masked] │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

*From:* Alina D'Souza <[email-masked]>
*Sent:* Monday, July 13, 2020 4:38 PM
*To:* Jessa Garcia <[email-masked]>; Elena Skryabina <
[email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
[email-masked]>
*Cc:* customer care <[email-masked]>
*Subject:* Name :Intex Swim Center™ Family Lounge Pool Order #600801462

Hi Jessa,

Please advise if we can accept the return

Order #600801462 <https://mumzworldhelp.zendesk.com/agent/tickets/600801462>

Products Details
Sku :TW-57190
Name :Intex Swim Center™ Family Lounge Pool
Date Placed :2020-04-10 07:27:21
Date Shipped :2020-04-18 16:07:43
Qty Ordered :1.0000
Amount :183.36
Shipping Country:United Arab Emirates

Return Reason:doesnt_work_or_defective
Comments :There was a hole in the pool after my 3 year old daughter had
only been using the pool for 1 hour. This was a result of just pulling out
the plug which is totally unacceptable. We are looking for a full refund
please. Thank you.

Regards,

Alina