Subject: Re: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante 2-in-1 High Chair - Orange // Defective
From: Samiya Sheikh <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>, Denmark A <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Account <[email-masked]>
Date: Tue, 14 Jul 2020 15:07:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Customer confirmed the high chair is stuck in one side. she requested for a
replacement item.

Regards

On Tue, Jul 14, 2020 at 12:35 PM Mari Ibasan (CW.Accounts) <
[email-masked]> wrote:

> Our person will be coming to your warehouse today. Please get in touch
> with him. His name is endurance.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, July 14, 2020 11:46 AM
> *To:* Michaela Manibo <[email-masked]>
> *Cc:* customer care <[email-masked]>; Alina D'Souza <
> [email-masked]>; Returns.fc <[email-masked]>; Account <
> [email-masked]>; Mari Ibasan (CW.Accounts) <[email-masked]
> >
> *Subject:* Re: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante
> 2-in-1 High Chair - Orange // Defective
>
>
>
> Dear Michaela,
>
>
>
> Vendor is asking regarding what was the specific reason for returning so
> that they can proceed and solve the issue.
>
> Please contact and inform the customer.
>
>
>
> @Mari Ibasan (CW.Accounts) <[email-masked]> Item is with us already
> could you please check and evaluate it.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jul 14, 2020 at 11:39 AM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Customer is following up again and he is very upset about the waiting time
> as his baby needs this ASAP
>
> Please advise ..
>
> Thanks
>
>
>
>
>
> On Tue, Jul 14, 2020 at 8:14 AM Denmark A <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Please update.
>
>
>
> Regards,
>
>
>
> On Sun, Jul 12, 2020 at 2:38 PM Denmark A <[email-masked]> wrote:
>
> Dear Mari,
>
>
>
> Item is with us.
>
>
>
> @customer care <[email-masked]> @Alina D'Souza <[email-masked]> Please
> inform the customer regarding what was the specific reason of return.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 12, 2020 at 2:31 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly clarify exactly the problem on the item?. Kindly provide more
> photos or videos please. Where is the item?
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 12, 2020 1:02 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* Order #700244602 // Sku :BK-S2400-235 // Cam - Istante 2-in-1
> High Chair - Orange // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation and assessment.
>
>
>
> POMUMZ_DXB219447
>
>
>
> Return Reason: doesnt_work_or_defective
> Comments: I want to replace this product with the same product and not
> return. Please send an email to this account [email-masked] or
> call 0507992080
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>