Subject: Re: DHL-Express::3409698633 - SO# 600817141
From: Samiya Sheikh <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: customer care <[email-masked]>, Denmark A <[email-masked]>
Date: Tue, 14 Jul 2020 14:38:03 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

Kindly process the refund, already approved. items  are with the customer
and This isn't missing case to be updated on lost tracker

Do we need to receive the CRA?

Regards

On Tue, Jun 30, 2020 at 1:44 PM Asad . <[email-masked]> wrote:

> Guys we cant pickup an item which has been used by the customer. It’s a
> H&S concern as well.
>
>
>
> Sagar, why are we not processing refund here? This was a mistake made by
> us where we didn’t cancel the order on time.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
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> Confidentiality Notice: This e-mail message, including any attachments, is
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>
>
> *From: *Eugene Mugisa <[email-masked]>
> *Date: *Tuesday, 30 June 2020 at 12:08 PM
> *To: *"[email-masked]" <[email-masked]>, Sagar Khawani <
> [email-masked]>, Asad <[email-masked]>
> *Cc: *Moataz Salah El Din <[email-masked]>, Ronald Gaviola <
> [email-masked]>, lastmile <[email-masked]>, customer care <
> [email-masked]>, Mohamed Magdy <[email-masked]>
> *Subject: *RE: DHL-Express::3409698633 - SO# 600817141
>
>
>
> @[email-masked] <[email-masked]>
>
>
>
> Please call the recipient back to retrieve the package from her if the
> sender is still requesting a refund.
>
>
>
> If she wants refund then we need to get product back from the one who
> received it.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 11:14 AM
> *To:* 'Sagar Khawani' <[email-masked]>; 'Asad .' <[email-masked]>
> *Cc:* 'Moataz Salah El Din' <[email-masked]>; 'Ronald Gaviola' <
> [email-masked]>; 'lastmile' <[email-masked]>; 'Eugene
> Mugisa' <[email-masked]>; 'customer care' <[email-masked]>;
> 'Mohamed Magdy' <[email-masked]>
> *Subject:* RE: DHL-Express::3409698633 - SO# 600817141
>
>
>
> Hi @'Asad .' <[email-masked]>,
>
> This was rejected by Sagar again.
>
> Please advise.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Friday, June 19, 2020 1:07 PM
> *To:* 'Sagar Khawani' <[email-masked]>
> *Cc:* 'Moataz Salah El Din' <[email-masked]>; 'Ronald Gaviola' <
> [email-masked]>; 'lastmile' <[email-masked]>; 'Asad .' <
> [email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'customer
> care' <[email-masked]>; 'Mohamed Magdy' <[email-masked]>
> *Subject:* RE: DHL-Express::3409698633 - SO# 600817141
>
>
>
> Hi @Sagar Khawani <[email-masked]>,
>
> Please note as we will issue refund right away.
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Asad . <[email-masked]>
> *Sent:* Thursday, June 18, 2020 6:25 PM
> *To:* Radwa Ali <[email-masked]>; Eugene Mugisa <[email-masked]
> >
> *Cc:* Moataz Salah El Din <[email-masked]>; Ronald Gaviola <
> [email-masked]>; lastmile <[email-masked]>; customer care <
> [email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: DHL-Express::3409698633 - SO# 600817141
>
>
>
> Guys, We are going nowhere with this and only making the issue worse. This
> customer as Radwa mentioned has spent 23,113.94 AED with us since 2015. We
> cant loose us, she has been a super loyal customer.
>
>
>
> Just refund the customer this money please.
>
>
>
> Magdy, I need to know why the cancellation request was not processed on
> time and why we got into this situation.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Radwa Ali <[email-masked]>
> *Date: *Thursday, 18 June 2020 at 5:22 PM
> *To: *Eugene Mugisa <[email-masked]>, Asad <[email-masked]>
> *Cc: *Moataz Salah El Din <[email-masked]>, Ronald Gaviola <
> [email-masked]>, lastmile <[email-masked]>, customer care <
> [email-masked]>, Mohamed Magdy <[email-masked]>
> *Subject: *Re: DHL-Express::3409698633 - SO# 600817141
>
>
>
> Looping Asad.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jun 18, 2020 at 5:19 PM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
> I have contacted the recipient and she was not aware her friend has
> escalated this request and she is now not answering to confirm if she okai
> with the collection.
>
> The sender (Jinan) was very frustrated when we advised we can collect and
> refund as it was unacceptable and disrespectful to ask for the gift back
> when it was delivered.
>
> This has been our customer since Jan 2015 and her total revenue
> is 23,113.94 AED.
>
> Can we grant an exception as we will definitely lose this customer?
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jun 18, 2020 at 3:23 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> Thanks @Moataz Salah El Din <[email-masked]>!
>
>
>
> Please confirm once picked to proceed with refund to CC
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Moataz Salah El Din <[email-masked]>
> *Sent:* Thursday, June 18, 2020 2:36 PM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Ronald Gaviola <
> [email-masked]>; lastmile <[email-masked]>; customer care <
> [email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: DHL-Express::3409698633 - SO# 600817141
>
>
>
> Hi Eugene,
>
> Collcetion arranged by DHL under AWB# *9730503753*
>
>
>
> On Thu, 18 Jun 2020 at 14:31, Eugene Mugisa <[email-masked]> wrote:
>
> @Moataz Salah El Din <[email-masked]>
>
>
>
> As discussed, the customer is waiting for the refund. Please arrange
> collection from the customer to return this back to us.
>
>
>
> Weight is 4.7Kg.
>
>
>
> Please share AWB once done.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Eugene Mugisa <[email-masked]>
> *Sent:* Thursday, June 18, 2020 2:22 PM
> *To:* 'Radwa Ali' <[email-masked]>; Ronald Gaviola <
> [email-masked]>; lastmile <[email-masked]>
> *Cc:* customer care <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Subject:* RE: DHL-Express::3409698633 - SO# 600817141
>
>
>
> + @Ronald Gaviola <[email-masked]>
>
>
>
> Please confirm if this order was cancelled before shipping. 600817141
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Monday, May 25, 2020 12:07 PM
> *To:* Ronald Gaviola <[email-masked]>; lastmile <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* DHL-Express::3409698633 - SO# 600817141
>
>
>
> Hi Ronald and Lastmile,
>
> Please cancel the shipping of this order as the customer requested to
> cancel multiple times.
>
> The Customer wants a refund ASAP.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
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> .
>
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>