Subject: Re: [EXTERNAL] Re: damaged shipment 100158262 // 1Z289F8W6756112190 1Z289F8W6756844202
From: Radwa Ali <[email-masked]>
To: Ahmed Irfan <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Zubair Wahid <[email-masked]>, Samiya Sheikh <[email-masked]>, KSA Lastmile <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Tue, 14 Jul 2020 13:06:17 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ahmed,
Was this received ? Customer is following up and we need to get a CRA.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sat, Jul 11, 2020 at 1:36 PM Ahmed Irfan <[email-masked]> wrote:

> ++Ronald,
>
> Dear Ronald,
>
> Please assist here as shipment damaged by UPS.
>
> On Sat, Jul 11, 2020 at 12:18 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Ahmed and Zubair,
>>
>> The customer is very upset until now she hasn't received her order yet.
>>
>> While waiting for the shipment, can we place a new order instead?  The
>> customer is extremely upset. It's not her fault that her order got damaged
>> by the courier.
>>
>> As per the customer, if this will not be resolved, she will take
>> legal action.
>>
>> Please advise. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jul 11, 2020 at 10:51 AM Ahmed Irfan <[email-masked]> wrote:
>>
>>> HI Samiya,
>>>
>>> The package is not received yet.
>>>
>>> On Sat, Jul 11, 2020 at 9:30 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly confirm if this shipment is received at Tamer?
>>>>
>>>> Regards
>>>>
>>>> On Mon, Jul 6, 2020 at 10:01 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Kindly confirm if this shipment is received at Tamer?
>>>>>
>>>>> Regards
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: <[email-masked]>
>>>>> Date: Wed, Jul 1, 2020 at 10:52 AM
>>>>> Subject: RE: [EXTERNAL] Re: damaged shipment 100158262 //
>>>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>>> To: <[email-masked]>
>>>>> Cc: <[email-masked]>, <[email-masked]>, <
>>>>> [email-masked]>, <[email-masked]>, <[email-masked]>,
>>>>> <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Samiya,
>>>>>
>>>>>
>>>>>
>>>>> We will RTS both the packages
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> from 29th December 2019. *
>>>>>
>>>>>
>>>>>
>>>>> *From:* Samiya Sheikh [mailto:[email-masked]]
>>>>> *Sent:* Wednesday, July 1, 2020 10:51 AM
>>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>>>> *Cc:* Uaeclaim (VDQ8HXC) <[email-masked]>; Mostafa Said <
>>>>> [email-masked]>; Mohit Caleb <[email-masked]>; Eugene
>>>>> Mugisa <[email-masked]>; Customer Care Team <
>>>>> [email-masked]>; Ronald Gaviola <[email-masked]>
>>>>> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
>>>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>>>
>>>>>
>>>>>
>>>>> Hi Chanteller,
>>>>>
>>>>>
>>>>>
>>>>> Kindly confirm returning both packages.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 29, 2020 at 5:33 PM Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Chantelle,
>>>>>
>>>>>
>>>>>
>>>>> Please return the package to Tamer, as agreed with Samiya
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 28, 2020 at 12:40 PM <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Ronald,
>>>>>
>>>>>
>>>>>
>>>>> We have raised a tracer for the damaged shipment, investigation is
>>>>> underway.
>>>>>
>>>>>
>>>>>
>>>>> However can we RTS the 2nd box  ? or do you want us to deliver the
>>>>> same.  ?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards A _ UPS TRACKING #: 1Z289F8W6756112190
>>>>> EXC DATE: 23/06/20 12:45
>>>>>
>>>>>      STATUS        : THE PACKAGE WAS D/PKG ABANDONED BY THE SENDER AND
>>>>> RECEIVER
>>>>>
>>>>> B _ UPS TRACKING #: 1Z289F8W6756844202                 EXC DATE:
>>>>> 25/06/20 10:02
>>>>>
>>>>>      STATUS        : DAMAGE REPORTED /DAMAGE CLAIM UNDER INVESTIGATION
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> from 29th December 2019. *
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> *Sent:* Sunday, June 28, 2020 12:04 PM
>>>>> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle
>>>>> (EUR6CTC) <[email-masked]>
>>>>> *Cc:* Mostafa Said <[email-masked]>; Mohit Caleb <
>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>; customer
>>>>> care <[email-masked]>
>>>>> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
>>>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>>>
>>>>>
>>>>>
>>>>> [email-masked] <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Please update
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 28, 2020 at 9:44 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Ronald,
>>>>>
>>>>>
>>>>>
>>>>> Please update  and advise on this.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 27, 2020 at 12:49 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Ronald,
>>>>>
>>>>>
>>>>>
>>>>> Please update urgently.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 3:31 PM <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Ronald,
>>>>>
>>>>>
>>>>>
>>>>> Tracer is raised for the same.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>   Best Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> from 29th December 2019. *
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> *Sent:* Thursday, June 25, 2020 3:11 PM
>>>>> *To:* Mostafa Said <[email-masked]>
>>>>> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>>>> Mohit Caleb <[email-masked]>; Samiya Sheikh <[email-masked]>;
>>>>> Zaldivar Richelle (VLR5DPB) <[email-masked]>; Eugene Mugisa <
>>>>> [email-masked]>; Customer Care Team <[email-masked]>
>>>>> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
>>>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>>>
>>>>>
>>>>>
>>>>> [email-masked] <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> FYI.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 2:50 PM Mostafa Said <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hello Ronald,
>>>>>
>>>>>
>>>>>
>>>>> I went through the CCTV footage for this order, and it was packed in
>>>>> very good condition the liquid items in small size box so the items can't
>>>>> be shaking inside the box.
>>>>>
>>>>> and the helper kept the box of the liquid inside the Mumz Box, and he
>>>>> pasted A caution sticker on the outage of the box (Fragile Sticker).
>>>>>
>>>>> This case not related to the packaging at all, Screenshot attached.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 11:56 AM Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> +Mostafa Said <[email-masked]> +Mohit Caleb
>>>>> <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Please investigate the packing.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 24, 2020 at 3:41 PM <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Dear Ronald,
>>>>>
>>>>>
>>>>>
>>>>> It was one of two boxes that was damaged, the attached was shared with
>>>>> you  (1Z289F8W6756844202)
>>>>>
>>>>>
>>>>>
>>>>> Can we deliver the pending box ? (1Z289F8W6756112190  )
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>   Best Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Chantelle Cardozo*
>>>>>
>>>>> Preferred Customer Associate
>>>>>
>>>>>
>>>>>
>>>>> *UPS Gulf LLC *
>>>>>
>>>>> Al Moosa Tower 2, 25 Floor
>>>>>
>>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>>
>>>>> Dubai, United Arab Emirates
>>>>>
>>>>> Tel +971 4 3815278
>>>>>
>>>>> Mobile 00971561770264
>>>>>
>>>>> Fax +971 4 3390835
>>>>>
>>>>> [email-masked]
>>>>>
>>>>>
>>>>>
>>>>> *Existing UPS rates will be revised effective 01 January 2020. For
>>>>> more information on the annual General Rate Increase (GRI) applicable to
>>>>> your account, please contact your Account Manager or call UPS Customer
>>>>> Service at 600 544 743.   The 2020 UPS Service and Tariff will be available
>>>>> in ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>>> from 29th December 2019. *
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>> *Sent:* Wednesday, June 24, 2020 12:31 PM
>>>>> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle
>>>>> (EUR6CTC) <[email-masked]>; Zaldivar Richelle
>>>>> (VLR5DPB) <[email-masked]>
>>>>> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
>>>>> [email-masked]>
>>>>> *Subject:* [EXTERNAL] Re: damaged shipment 100158262 //
>>>>> 1Z289F8W6756112190
>>>>>
>>>>>
>>>>>
>>>>> CAUTION! This email originated outside of the organization. Please do
>>>>> not open attachments or click links from an unknown or suspicious origin.
>>>>> ------------------------------
>>>>>
>>>>> Chantelle,
>>>>>
>>>>>
>>>>>
>>>>> Please investigate what happened here.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Ronald
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 24, 2020 at 11:35 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Please check and confirm to make a replacement.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 22, 2020 at 7:32 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> This shipment is damaged by UPS. Please confirm to make replacement
>>>>> order.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>