Subject: Re: Order #600899981 Sku :TC-B-TT65 WARRANTY
From: Denmark A <[email-masked]>
To: "RP Singh | TrucareFzc" <[email-masked]>, Avinash TrucareFzc <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Laura Thomson <[email-masked]>, Taqwa Ali <[email-masked]>, Gabriel Bresse <[email-masked]>
Date: Tue, 14 Jul 2020 12:49:58 +0400
List-Id: <ccteam.mumzworld.com>

Dear RP and Avinash,

Please look into this and do the needful, as customer received a rusty cup.

Regards,
Den mark

On Tue, Jul 14, 2020 at 12:37 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please update the CM is following up
>
> Regards
> Taqwa
>
> On Tue, Jul 14, 2020 at 8:58 AM Mohamed Magdy <[email-masked]>
> wrote:
>
>> @Denmark A <[email-masked]> ...What is the update here?
>>
>> On Mon, Jul 13, 2020 at 1:47 PM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> +Abdelmohsen basha <[email-masked]>
>>>
>>> On Mon, Jul 13, 2020 at 1:39 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> HI Team,
>>>>
>>>> Please advise if we can assist the customer.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Mon, Jul 13, 2020 at 9:48 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Can we assist the customer on the below. Can we replace the cup for
>>>>> the customer
>>>>>
>>>>> Order #600899981
>>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600899981>
>>>>>
>>>>> Products Details
>>>>> Sku :TC-B-TT65
>>>>> Name :Tommee Tippee Quick Cook Baby Food Steamer Blender + Soft Tip
>>>>> Weaning Spoon x 5 + Section Plate x 2 + Roll & Go Bib
>>>>> Date Placed :2020-06-19 06:02:57
>>>>> Date Shipped :2020-06-23 08:13:42
>>>>> Qty Ordered :1.0000
>>>>> Shipping Country:United Arab Emirates
>>>>>
>>>>> Return Reason:received_damaged_not_as_new
>>>>> Comments :I recieved the cup maker rusted from inside. Bear in mind
>>>>> that i only yesterday opened the box and wanted to use it. However im
>>>>> really disappointed. I do not have the box as i threw it.. i only need a
>>>>> new cup .. can someone please assist urgently? See attached Thanks
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>