Subject: Re: Order #700244602 // Sku :BK-S2400-235 // Cam - Istante 2-in-1 High Chair - Orange // Defective
From: Denmark A <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Account <[email-masked]>, "Mari Ibasan (CW.Accounts)" <[email-masked]>
Date: Tue, 14 Jul 2020 11:45:37 +0400
List-Id: <ccteam.mumzworld.com>

Dear Michaela,

Vendor is asking regarding what was the specific reason for returning so
that they can proceed and solve the issue.
Please contact and inform the customer.

@Mari Ibasan (CW.Accounts) <[email-masked]> Item is with us already
could you please check and evaluate it.

Regards,
Den mark

On Tue, Jul 14, 2020 at 11:39 AM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> Customer is following up again and he is very upset about the waiting time
> as his baby needs this ASAP
>
> Please advise ..
>
> Thanks
>
>
>
> On Tue, Jul 14, 2020 at 8:14 AM Denmark A <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Please update.
>>
>> Regards,
>>
>> On Sun, Jul 12, 2020 at 2:38 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Mari,
>>>
>>> Item is with us.
>>>
>>> @customer care <[email-masked]> @Alina D'Souza
>>> <[email-masked]> Please inform the customer regarding what was the
>>> specific reason of return.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Sun, Jul 12, 2020 at 2:31 PM Mari Ibasan (CW.Accounts) <
>>> [email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Kindly clarify exactly the problem on the item?. Kindly provide more
>>>> photos or videos please. Where is the item?
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Sunday, July 12, 2020 1:02 PM
>>>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>
>>>> *Subject:* Order #700244602 // Sku :BK-S2400-235 // Cam - Istante
>>>> 2-in-1 High Chair - Orange // Defective
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation and assessment.
>>>>
>>>>
>>>>
>>>> POMUMZ_DXB219447
>>>>
>>>>
>>>>
>>>> Return Reason: doesnt_work_or_defective
>>>> Comments: I want to replace this product with the same product and not
>>>> return. Please send an email to this account [email-masked]
>>>> or call 0507992080
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>