Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: "megastar.rideons" <[email-masked]>, Simba <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, [email-masked]
Date: Tue, 14 Jul 2020 10:29:45 +0400
List-Id: <ccteam.mumzworld.com>

Will keep you posted waiting for customers confirmation

Regards,
Alina

On Tue, Jul 14, 2020 at 10:19 AM Mohamed Magdy <[email-masked]>
wrote:

> @Alina D'Souza <[email-masked]> ...Please check with the customer?
>
> On Tue, Jul 14, 2020 at 10:10 AM megastar.rideons <
> [email-masked]> wrote:
>
>> Hi Team,
>> As a 1 time gesture we will bear up the maximum cost & provide the mat
>> with fixing at 150 aed for the client even thogh the cost with our services
>> would go upto 500 aed otherwise.
>> This is the best we can do considering theres no warranty mentioned
>> beyond 3 months at all.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *   Ruhi **Latif*
>>  0507862717
>>
>>
>>
>>
>> -------- Original message --------
>> From: Mohamed Magdy <[email-masked]>
>> Date: 14/07/2020 08:42 (GMT+04:00)
>> To: Alina D'Souza <[email-masked]>
>> Cc: "megastar.rideons" <[email-masked]>, Simba <
>> [email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark
>> A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa
>> Garcia <[email-masked]>, customer care <[email-masked]>,
>> "Returns.fc" <[email-masked]>, Kenneth Nwaso <
>> [email-masked]>, Samran Iftikhar <[email-masked]>,
>> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
>> [email-masked]>, Ruhi <[email-masked]>, rabiqa faizan
>> <[email-masked]>, [email-masked]
>> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>> Damaged Warranty
>>
>> what is the update here?
>>
>> On Mon, Jul 13, 2020 at 4:31 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Ruhi,
>>>
>>> Can we create an exception? The customer has complained as most of the
>>> company and at least we should be providing a 1-year warranty.
>>>
>>> @Elena Skryabina <[email-masked]> please assist as
>>> the customer has complained. If We can do something for the customer
>>>
>>>
>>> Regards,
>>> Alina
>>>
>>> On Mon, Jul 13, 2020 at 12:21 PM megastar.rideons <
>>> [email-masked]> wrote:
>>>
>>>> Hi Al8na,
>>>> The warranty for trampolunes are mentioned as 1 year anywhere on the
>>>> website.
>>>> Its been 7 months since purchase so this definately doesnt fall under
>>>> warranty.
>>>> But let me discuss with my team if we can offer a discount here to
>>>> close this matter asap.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *   Ruhi **Latif*
>>>>  0507862717
>>>>
>>>>
>>>>
>>>>
>>>> -------- Original message --------
>>>> From: Alina D'Souza <[email-masked]>
>>>> Date: 13/07/2020 09:44 (GMT+04:00)
>>>> To: Simba <[email-masked]>
>>>> Cc: Abdelmohsen basha <[email-masked]>, Denmark A <
>>>> [email-masked]>, Elena Skryabina <[email-masked]>, Jessa
>>>> Garcia <[email-masked]>, customer care <[email-masked]>,
>>>> "Returns.fc" <[email-masked]>, Kenneth Nwaso <
>>>> [email-masked]>, Samran Iftikhar <[email-masked]>,
>>>> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
>>>> [email-masked]>, Mohamed Magdy <[email-masked]>,
>>>> "megastar.rideons" <[email-masked]>, Ruhi <
>>>> [email-masked]>, rabiqa faizan <[email-masked]>,
>>>> [email-masked]
>>>> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>>>> Damaged Warranty
>>>>
>>>> Hi Simba / Elena,
>>>>
>>>> The customer is not agreeing to pay as saying that should be covered
>>>> under warranty
>>>>
>>>> Please advise if we can repair as an exception.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>> On Mon, Jul 13, 2020 at 9:25 AM Simba <[email-masked]> wrote:
>>>>
>>>>> Hi Alina,
>>>>>
>>>>> Our technical team went for inspection to the client’s place
>>>>> yesterday, what needs to be replaced is a jumping mat. 350 AED extra
>>>>> charges for the same will incur, kindly check with the client and confirm.
>>>>>
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> Simbarashe  Mawere
>>>>> METELEGANCE CREDIBILITY(Since 2003)
>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>>>>  E: [email-masked]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From: *Alina D'Souza <[email-masked]>
>>>>> *Sent: *Saturday, July 11, 2020 10:42 PM
>>>>> *To: *Abdelmohsen basha <[email-masked]>
>>>>> *Cc: *Cc: Simba <[email-masked]>; Denmark A
>>>>> <[email-masked]>; Elena Skryabina <[email-masked]>; Jessa
>>>>> Garcia <[email-masked]>; customer care <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Kenneth Nwaso
>>>>> <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>>>> Mark Anthony Laraga <[email-masked]>; Michael Rolle
>>>>> <[email-masked]>; Mohamed Magdy <[email-masked]>;
>>>>> megastar.rideons <[email-masked]>; Ruhi
>>>>> <[email-masked]>; rabiqa faizan <[email-masked]>;
>>>>> [email-masked]
>>>>> *Subject: *Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline
>>>>> // Damaged Warranty
>>>>>
>>>>>
>>>>>
>>>>> Hi Simba,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for the confirmation.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 12, 2020 at 9:20 AM Abdelmohsen basha <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hello Alina,
>>>>>
>>>>> As per my call with Simba, he will send the technical team today to
>>>>> check the error with the trampoline,
>>>>>
>>>>> @Simba
>>>>>
>>>>> Thanks for your cooperation. Kindly find below the client data.
>>>>>
>>>>> Customer Name: sharonmdavies
>>>>> Address: Sharon Davies / WR1212 /Falcon City /Dubai
>>>>> Mobile Number: 971529604254
>>>>>
>>>>> Thanks & BR
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 9 Jul 2020 at 11:53, Denmark A <[email-masked]> wrote:
>>>>>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: *Alina D'Souza* <[email-masked]>
>>>>> Date: Wed, Jul 8, 2020 at 2:19 PM
>>>>> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>>>>> Damaged Warranty
>>>>> To: Denmark A <[email-masked]>, Elena Skryabina <
>>>>> [email-masked]>, Jessa Garcia <[email-masked]>
>>>>> Cc: Simba <[email-masked]>, customer care <[email-masked]>,
>>>>> Returns.fc <[email-masked]>, Kenneth Nwaso <
>>>>> [email-masked]>, Samran Iftikhar <[email-masked]>,
>>>>> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
>>>>> [email-masked]>, Mohamed Magdy <[email-masked]>,
>>>>> megastar.rideons <[email-masked]>, Ruhi <
>>>>> [email-masked]>, rabiqa faizan <[email-masked]>,
>>>>> [email-masked] <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Hi Elena / Team,
>>>>>
>>>>>
>>>>>
>>>>> Need your assistance on this case. Customer is not agreeing to pay the
>>>>> charges claims that damaged in 7 months and should have a warranty
>>>>>
>>>>>
>>>>>
>>>>> Order #600609009
>>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600609009>
>>>>>
>>>>> Products Details
>>>>> Sku :MTC-10 FT
>>>>> Name :Megastar - 10ft Trampoline
>>>>> Date Placed :2019-10-22 13:09:19
>>>>> Date Shipped :2019-10-27 21:09:02
>>>>> Qty Ordered :1.0000
>>>>>
>>>>> Shipping Country:United Arab Emirates
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 8, 2020 at 12:25 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @customer care <[email-masked]> @Alina D'Souza
>>>>> <[email-masked]> Please inform the customer regarding what the
>>>>> vendor suggested.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 8, 2020 at 12:20 PM Simba <[email-masked]> wrote:
>>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> Usually our warranty does not cover trampolines, and also considering
>>>>> that this was ordered in 2019, we can only be able to replace the damaged
>>>>> parts at extra charges instead. Kindly check with the client and confirm.
>>>>>
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> Simbarashe  Mawere
>>>>> METELEGANCE CREDIBILITY(Since 2003)
>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>>>>  E: [email-masked]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From: *Denmark A <[email-masked]>
>>>>> *Sent: *Tuesday, July 7, 2020 11:38 PM
>>>>> *To: *Simba <[email-masked]>
>>>>> *Cc: *customer care <[email-masked]>; Returns.fc
>>>>> <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>>>> Nwaso <[email-masked]>; Samran Iftikhar
>>>>> <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael
>>>>> Rolle <[email-masked]>; Mohamed Magdy
>>>>> <[email-masked]>
>>>>> *Subject: *600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>>>>> Damaged Warranty
>>>>>
>>>>>
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> Return Reason:doesnt_work_or_defective
>>>>> Comments :We received the trampoline in late October 2019. It has been
>>>>> under a sail shade in a shaded part of the garden since we received it so
>>>>> out of direct sunlight. While putting it away for the summer three weeks
>>>>> ago my husband found that the springs on one side have come away from the
>>>>> frame and the fabric holding it together has completely perished. I don't
>>>>> know how long it's been like that for because of the temperature outside my
>>>>> daughters have not used it since the start of May. We had our previous
>>>>> trampoline for 5 years so I was shocked to find this one falling apart
>>>>> after 8 months! Due to the extent of the damage it is not safe for my
>>>>> daughters to use. I have attached pictures of the damage mentioned.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>
>> --
>>
>>
>
> --
>
>