Subject: Re: Missing item - Order #600769132 - Urgent !
From: "Alina D'Souza" <[email-masked]>
To: Den_Rachel <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Radwa Ali <[email-masked]>, "[email-masked]" <[email-masked]>, Mostafa Said <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Jaymar Tolentino <[email-masked]>, "Returns.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Tue, 14 Jul 2020 10:20:01 +0400
List-Id: <ccteam.mumzworld.com>

Thanks, Den,

@Denmark A <[email-masked]> FYI update CRA And RTV providing a
refund to the customer

@Mostafa saad <[email-masked]> Please arrange collection
for CRA_AR_RE11316

Regards,
Alina

On Sun, Jul 12, 2020 at 11:59 AM Den_Rachel <[email-masked]> wrote:

> Hi Radwa,
>
> Thank you for the update.
>
> Please offer refund to the customer and issue an RTV.
> A credit note will be given once the item has arrived back to us.
>
>
>
> Best Regards,
>
> Rachel Alabado
> Customer Service
> Denaster General Trading LLC
> Gold & Diamond Park,
> Building No. 7, Office 116,
> Sheikh Zayed Rd
> P.O. Box: 487463
> Dubai, U.A.E.
>
> Tel:   +971 (0)4 4473106
>
> On Jul 8, 2020, at 4:19 PM, Radwa Ali <[email-masked]> wrote:
>
> Hi All,
> The serial number SN: BHSW1847CH008203  Or SN: BHSW1847CH003203
> As the box is used and the number is not clear.
> She does not want the replacement she wants to get the refund.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Wed, Jul 1, 2020 at 2:24 PM Den_Rachel <[email-masked]> wrote:
>
>> Hi Mary Anne,
>>
>> Thank you for your reply.
>>
>> Please note that we are providing replacement but we will need the box
>> with accessories.
>> Could you please arrange so we can deliver and collect at the same time?
>>
>>
>> Thanks and look forward to hearing from you.
>>
>>
>>
>> Best Regards,
>>
>> Rachel Alabado
>> Customer Service
>> Denaster General Trading LLC
>> Gold & Diamond Park,
>> Building No. 7, Office 116,
>> Sheikh Zayed Rd
>> P.O. Box: 487463
>> Dubai, U.A.E.
>>
>> Tel:   +971 (0)4 4473106
>>
>> On Jul 1, 2020, at 2:06 PM, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Rachel,
>>
>> We have already informed the customer, we are just waiting for the reply.
>>
>> We will surely share the details once confirmed.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jul 1, 2020 at 10:29 AM Den_Rachel <[email-masked]> wrote:
>>
>>> Hi Mary Anne,
>>>
>>> Thank you for your email.
>>>
>>>
>>> Could you please share the serial number?
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Rachel Alabado
>>> Customer Service
>>> Denaster General Trading LLC
>>> Gold & Diamond Park,
>>> Building No. 7, Office 116,
>>> Sheikh Zayed Rd
>>> P.O. Box: 487463
>>> Dubai, U.A.E.
>>>
>>> Tel:   +971 (0)4 4473106
>>>
>>> On Jul 1, 2020, at 9:16 AM, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Rachel,
>>>
>>> May we have an update on this case, please?
>>>
>>> The customer keeps on follow8ing up and asking for her refund.
>>>
>>> Please advise. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Jun 29, 2020 at 1:34 PM Den_Rachel <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Thank you for your email.
>>>>
>>>>
>>>> Please be informed that we have forwarded over your concern with the
>>>> brand and still checking what is the best option to assist you with this
>>>> case.
>>>> We will get back to you with an update.
>>>>
>>>> Meantime, please bear with us.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Rachel Alabado
>>>> Customer Service
>>>> Denaster General Trading LLC
>>>> Gold & Diamond Park,
>>>> Building No. 7, Office 116,
>>>> Sheikh Zayed Rd
>>>> P.O. Box: 487463
>>>> Dubai, U.A.E.
>>>>
>>>> Tel:   +971 (0)4 4473106
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Begin forwarded message:
>>>>
>>>> *From: *Mary Anne Agapito <[email-masked]>
>>>> *Subject: **Re: Missing item - Order #600769132 - Urgent !*
>>>> *Date: *June 28, 2020 at 5:45:52 PM GMT+4
>>>> *To: [email-masked], [email-masked], [email-masked],
>>>> [email-masked], [email-masked], [email-masked],
>>>> [email-masked]
>>>> *Cc: *Mostafa Said <[email-masked]>, Ekta Jesswani <
>>>> [email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <
>>>> [email-masked]>, customer care <[email-masked]>,
>>>> Radwa Ali <[email-masked]>, Jaymar Tolentino <[email-masked]>,
>>>> "Returns.fc" <[email-masked]>, "Alina D'Souza" <
>>>> [email-masked]>, Eugene Mugisa <[email-masked]>
>>>>
>>>> Hi Team,
>>>>
>>>> We need your assistance in this case.
>>>>
>>>> The customer received an empty box, the camera is missing. As per our
>>>> team in the warehouse, it's an SOP not to open any sealed package.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Here is the PO: POMUMZ_DXB167574
>>>>
>>>> Now, the customer is asking for a refund. Please assist and advise.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Apr 1, 2020 at 10:46 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Thank you Mostafa.
>>>>>
>>>>> @Ekta Jesswani <[email-masked]>  Please assist with the issue
>>>>> below.
>>>>> Outbound advised the box was not opened customer says she received an
>>>>> empty box and she is very frustrated.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Tue, Mar 31, 2020 at 3:44 PM Mostafa Said <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hello Radwa,
>>>>>>
>>>>>> I have checked the CCTV for packing this order, but please note that
>>>>>> we are not opening any box as per our SOP.
>>>>>> So the item packed as we received.
>>>>>>
>>>>>> On Tue, Mar 31, 2020 at 2:40 PM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>> Appreciate your assistance with this issue. the customer has the
>>>>>>> below SKU in her order and it is supposedly shipped.
>>>>>>> When she received it the box was empty and had no Camera.
>>>>>>> Please investigate as this cost 735 AED and she is very unhappy.
>>>>>>>
>>>>>>> Order #600769132
>>>>>>> AWB #MumzDriver
>>>>>>> Courier:MumzDriver / Moeen
>>>>>>> Missing item:Ring - Stick Up Wired HD Security Camera - White
>>>>>>> SKU:DNT-8SN1S9-WEU0
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1092467>
>>>>>>> Picture of the missing item if available:
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>> --
>>>>>>> You received this message because you are subscribed to the Google
>>>>>>> Groups "Outbound.fc" group.
>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>> send an email to [email-masked].
>>>>>>> To view this discussion on the web visit
>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com
>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>>
>>>
>>
>