Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
From: Mohamed Magdy <[email-masked]>
To: "megastar.rideons" <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Simba <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, [email-masked]
Date: Tue, 14 Jul 2020 10:19:43 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]> ...Please check with the customer?

On Tue, Jul 14, 2020 at 10:10 AM megastar.rideons <
[email-masked]> wrote:

> Hi Team,
> As a 1 time gesture we will bear up the maximum cost & provide the mat
> with fixing at 150 aed for the client even thogh the cost with our services
> would go upto 500 aed otherwise.
> This is the best we can do considering theres no warranty mentioned beyond
> 3 months at all.
>
>
>
>
>
> Best Regards,
>
> *   Ruhi **Latif*
>  0507862717
>
>
>
>
> -------- Original message --------
> From: Mohamed Magdy <[email-masked]>
> Date: 14/07/2020 08:42 (GMT+04:00)
> To: Alina D'Souza <[email-masked]>
> Cc: "megastar.rideons" <[email-masked]>, Simba <
> [email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark
> A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa
> Garcia <[email-masked]>, customer care <[email-masked]>,
> "Returns.fc" <[email-masked]>, Kenneth Nwaso <
> [email-masked]>, Samran Iftikhar <[email-masked]>,
> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
> [email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <
> [email-masked]>, [email-masked]
> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
>
> what is the update here?
>
> On Mon, Jul 13, 2020 at 4:31 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Ruhi,
>>
>> Can we create an exception? The customer has complained as most of the
>> company and at least we should be providing a 1-year warranty.
>>
>> @Elena Skryabina <[email-masked]> please assist as the customer has
>> complained. If We can do something for the customer
>>
>>
>> Regards,
>> Alina
>>
>> On Mon, Jul 13, 2020 at 12:21 PM megastar.rideons <
>> [email-masked]> wrote:
>>
>>> Hi Al8na,
>>> The warranty for trampolunes are mentioned as 1 year anywhere on the
>>> website.
>>> Its been 7 months since purchase so this definately doesnt fall under
>>> warranty.
>>> But let me discuss with my team if we can offer a discount here to close
>>> this matter asap.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *   Ruhi **Latif*
>>>  0507862717
>>>
>>>
>>>
>>>
>>> -------- Original message --------
>>> From: Alina D'Souza <[email-masked]>
>>> Date: 13/07/2020 09:44 (GMT+04:00)
>>> To: Simba <[email-masked]>
>>> Cc: Abdelmohsen basha <[email-masked]>, Denmark A <
>>> [email-masked]>, Elena Skryabina <[email-masked]>, Jessa
>>> Garcia <[email-masked]>, customer care <[email-masked]>,
>>> "Returns.fc" <[email-masked]>, Kenneth Nwaso <
>>> [email-masked]>, Samran Iftikhar <[email-masked]>,
>>> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
>>> [email-masked]>, Mohamed Magdy <[email-masked]>,
>>> "megastar.rideons" <[email-masked]>, Ruhi <
>>> [email-masked]>, rabiqa faizan <[email-masked]>,
>>> [email-masked]
>>> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>>> Damaged Warranty
>>>
>>> Hi Simba / Elena,
>>>
>>> The customer is not agreeing to pay as saying that should be covered
>>> under warranty
>>>
>>> Please advise if we can repair as an exception.
>>>
>>> Regards,
>>> Alina
>>>
>>>
>>> On Mon, Jul 13, 2020 at 9:25 AM Simba <[email-masked]> wrote:
>>>
>>>> Hi Alina,
>>>>
>>>> Our technical team went for inspection to the client’s place yesterday,
>>>> what needs to be replaced is a jumping mat. 350 AED extra charges for the
>>>> same will incur, kindly check with the client and confirm.
>>>>
>>>>
>>>>
>>>> Thanks and Regards,
>>>>
>>>> Simbarashe  Mawere
>>>> METELEGANCE CREDIBILITY(Since 2003)
>>>> P.O Box 115161 | Dubai  |  UAE
>>>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>>>  E: [email-masked]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *Alina D'Souza <[email-masked]>
>>>> *Sent: *Saturday, July 11, 2020 10:42 PM
>>>> *To: *Abdelmohsen basha <[email-masked]>
>>>> *Cc: *Cc: Simba <[email-masked]>; Denmark A
>>>> <[email-masked]>; Elena Skryabina <[email-masked]>; Jessa
>>>> Garcia <[email-masked]>; customer care <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Kenneth Nwaso
>>>> <[email-masked]>; Samran Iftikhar <[email-masked]>; Mark
>>>> Anthony Laraga <[email-masked]>; Michael Rolle
>>>> <[email-masked]>; Mohamed Magdy <[email-masked]>;
>>>> megastar.rideons <[email-masked]>; Ruhi
>>>> <[email-masked]>; rabiqa faizan <[email-masked]>;
>>>> [email-masked]
>>>> *Subject: *Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>>>> Damaged Warranty
>>>>
>>>>
>>>>
>>>> Hi Simba,
>>>>
>>>>
>>>>
>>>> Thank you for the confirmation.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Sun, Jul 12, 2020 at 9:20 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Alina,
>>>>
>>>> As per my call with Simba, he will send the technical team today to
>>>> check the error with the trampoline,
>>>>
>>>> @Simba
>>>>
>>>> Thanks for your cooperation. Kindly find below the client data.
>>>>
>>>> Customer Name: sharonmdavies
>>>> Address: Sharon Davies / WR1212 /Falcon City /Dubai
>>>> Mobile Number: 971529604254
>>>>
>>>> Thanks & BR
>>>>
>>>>
>>>>
>>>> On Thu, 9 Jul 2020 at 11:53, Denmark A <[email-masked]> wrote:
>>>>
>>>>
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: *Alina D'Souza* <[email-masked]>
>>>> Date: Wed, Jul 8, 2020 at 2:19 PM
>>>> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>>>> Damaged Warranty
>>>> To: Denmark A <[email-masked]>, Elena Skryabina <
>>>> [email-masked]>, Jessa Garcia <[email-masked]>
>>>> Cc: Simba <[email-masked]>, customer care <[email-masked]>,
>>>> Returns.fc <[email-masked]>, Kenneth Nwaso <
>>>> [email-masked]>, Samran Iftikhar <[email-masked]>,
>>>> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
>>>> [email-masked]>, Mohamed Magdy <[email-masked]>,
>>>> megastar.rideons <[email-masked]>, Ruhi <
>>>> [email-masked]>, rabiqa faizan <[email-masked]>,
>>>> [email-masked] <[email-masked]>
>>>>
>>>>
>>>>
>>>> Hi Elena / Team,
>>>>
>>>>
>>>>
>>>> Need your assistance on this case. Customer is not agreeing to pay the
>>>> charges claims that damaged in 7 months and should have a warranty
>>>>
>>>>
>>>>
>>>> Order #600609009
>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600609009>
>>>>
>>>> Products Details
>>>> Sku :MTC-10 FT
>>>> Name :Megastar - 10ft Trampoline
>>>> Date Placed :2019-10-22 13:09:19
>>>> Date Shipped :2019-10-27 21:09:02
>>>> Qty Ordered :1.0000
>>>>
>>>> Shipping Country:United Arab Emirates
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Wed, Jul 8, 2020 at 12:25 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> @customer care <[email-masked]> @Alina D'Souza
>>>> <[email-masked]> Please inform the customer regarding what the
>>>> vendor suggested.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Wed, Jul 8, 2020 at 12:20 PM Simba <[email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>> Usually our warranty does not cover trampolines, and also considering
>>>> that this was ordered in 2019, we can only be able to replace the damaged
>>>> parts at extra charges instead. Kindly check with the client and confirm.
>>>>
>>>>
>>>>
>>>> Thanks and Regards,
>>>>
>>>> Simbarashe  Mawere
>>>> METELEGANCE CREDIBILITY(Since 2003)
>>>> P.O Box 115161 | Dubai  |  UAE
>>>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>>>  E: [email-masked]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *Denmark A <[email-masked]>
>>>> *Sent: *Tuesday, July 7, 2020 11:38 PM
>>>> *To: *Simba <[email-masked]>
>>>> *Cc: *customer care <[email-masked]>; Returns.fc
>>>> <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>>>> Nwaso <[email-masked]>; Samran Iftikhar
>>>> <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael
>>>> Rolle <[email-masked]>; Mohamed Magdy
>>>> <[email-masked]>
>>>> *Subject: *600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>>>> Damaged Warranty
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> Return Reason:doesnt_work_or_defective
>>>> Comments :We received the trampoline in late October 2019. It has been
>>>> under a sail shade in a shaded part of the garden since we received it so
>>>> out of direct sunlight. While putting it away for the summer three weeks
>>>> ago my husband found that the springs on one side have come away from the
>>>> frame and the fabric holding it together has completely perished. I don't
>>>> know how long it's been like that for because of the temperature outside my
>>>> daughters have not used it since the start of May. We had our previous
>>>> trampoline for 5 years so I was shocked to find this one falling apart
>>>> after 8 months! Due to the extent of the damage it is not safe for my
>>>> daughters to use. I have attached pictures of the damage mentioned.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>
> --
>
>

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