Subject: Re: [EXTERNAL] Re: damage shipment liquid items 1Z289F8W6755965191
From: Shajeeb C <[email-masked]>
To: Ronald Gaviola <[email-masked]>, [email-masked]
Cc: Alaa Musa <[email-masked]>, Sagar Khawani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>, Rzaldivar <[email-masked]>, [email-masked]
Date: Tue, 14 Jul 2020 09:59:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Chantelle,

Please share the CN for the same today, need to refund the customer.

Regards,
Shajeeb

On Mon, Jul 13, 2020 at 5:53 PM Ronald Gaviola <[email-masked]> wrote:

> Hi Shajeeb,
>
> Tracker is updated.
>
>
>
>
> Regards,
> Ronald
>
>
> On Mon, Jul 13, 2020 at 3:25 PM Shajeeb <[email-masked]> wrote:
>
>> Hi Ronald,
>>
>>
>>
>> Pelase update in the tracker
>>
>>
>>
>> *Shajeeb*
>>
>> Accountant
>>
>> *P* +971 4 245 1366      * E* [email-masked]
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
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>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> *From:* Alaa Musa <[email-masked]>
>> *Sent:* Monday, July 13, 2020 3:18 PM
>> *To:* [email-masked]; Sagar Khawani <
>> [email-masked]>; Shajeeb Cheriyath <[email-masked]>
>> *Cc:* Ronald Gaviola <[email-masked]>; Amir Julkarnain <
>> [email-masked]>; customer care <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>> [email-masked]>; Pavankumar A <[email-masked]>;
>> Rzaldivar <[email-masked]>; [email-masked]
>> *Subject:* Re: [EXTERNAL] Re: damage shipment liquid items
>> 1Z289F8W6755965191
>>
>>
>>
>> adding @Sagar Khawani <[email-masked]>  @Shajeeb Cheriyath
>> <[email-masked]>
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>
>>
>>
>>
>> On Thu, 18 Jun 2020 at 09:20, <[email-masked]> wrote:
>>
>>
>>
>> Dear Ronald,
>>
>>
>>
>>
>>
>> The subject shipment was damaged in transit, as per  investigation it was
>> package was damaged due to insufficient packaging.
>>
>>
>>
>> All liquid items need proper cousioning beside bubble rap.
>>
>>
>>
>> Please find below link to help support your packaging.
>>
>>
>>
>> Link https://www.ups.com/packaging/?loc=en_ae
>>
>>
>>
>>
>>
>>
>>
>> Best Regards
>> ------------------------------
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf L.L.C*
>>
>> Al Hareb Building, Al Quoz Area
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> *Tel +971 4 3815278*
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Wednesday, June 17, 2020 12:26 PM
>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>> [email-masked]>; Pavankumar A <[email-masked]>;
>> Zaldivar Richelle (VLR5DPB) <[email-masked]>; Unnikrishnan Nair Vinil
>> (PMY3CKS) <[email-masked]>
>> *Subject:* [EXTERNAL] Re: damage shipment liquid items 1Z289F8W6755965191
>>
>>
>>
>> CAUTION! This email originated outside of the organization. Please do not
>> open attachments or click links from an unknown or suspicious origin.
>> ------------------------------
>>
>> Hi Chantelle,
>>
>>
>>
>> The package itself looks very bad. The item was covered with bubble
>> wrap.We shall consider this as mishandling by courier.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Tue, Jun 16, 2020 at 8:41 PM <[email-masked]> wrote:
>>
>>
>>
>>
>>
>> Dear Ronald,
>>
>>
>>
>> We received 1 of 4 shipments, however one packaged was damaged.
>>
>>
>>
>> Please find attached pictures, contained liquid item.
>>
>>
>>
>> I need to know if you want us to deliver the other 3  boxes, or should we
>> return the entire shipment  to your ware house
>>
>>
>>
>> I will wait for your response, thanks in advance.
>>
>>
>>
>>    Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>> *Existing UPS rates will be revised effective 01 January 2019. For more
>> information on the annual General Rate Increase (GRI) applicable to your
>> account, please contact your Account Manager or call UPS Customer Service
>> at 600 544 743.*
>>
>> *Click here <https://www.ups.com/ae/en/shipping/zones-and-rates.page> to
>> access the latest UPS zones and rates information.  The 2019 **UPS
>> Service and Tariff Guide will be available from 23rd December 2018. *
>>
>>
>>
>>
>>
>>
>>
>>