Subject: Re: 100156859- URGENT ORDER
From: Michaela Manibo <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Tue, 14 Jul 2020 08:32:42 +0400
List-Id: <ccteam.mumzworld.com>

@Zubair Wahid <[email-masked]>

May we have the update on this please? We need the updated tracking number.
Has this been dispatched?

Thanks

On Mon, Jul 13, 2020 at 3:47 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Zubair,
>
> As discussed over the phone earlier, please share with us the tracking
> number for Shipa, if this will be given to them.
>
> The customer is extremely furious and wants an update today. The wife is
> about to give birth very soon.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jul 13, 2020 at 1:55 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Ahmed,
>>
>> Thank you for the update.
>>
>> Please ensure that it will be dispatched TODAY as the same information
>> was provided 2 days ago.
>>
>> Will it be handed over to Imile under AWB 606102089668?
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 13 Jul 2020 at 13:45, Ahmed Irfan <[email-masked]> wrote:
>>
>>> The order will be dispatched by EOD.
>>>
>>> On Mon, Jul 13, 2020 at 12:31 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ahmed and Zubair,
>>>>
>>>> Kindly confirm if the shipment has been dispatched and to which courier.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sat, 11 Jul 2020 at 11:30, Ahmed Irfan <[email-masked]> wrote:
>>>>
>>>>> Hi Michaela,
>>>>>
>>>>> The order is under a picking process & will be dispatched by EOD.
>>>>>
>>>>> On Sat, Jul 11, 2020 at 8:37 AM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>>   Team,
>>>>>>
>>>>>> Good morning.
>>>>>>
>>>>>> @Zubair Wahid <[email-masked]>  @Ahmed Irfan
>>>>>> <[email-masked]>  It has been escalated on Zendesk Incident
>>>>>> #1155016 and we have no feedback until now. This item shows
>>>>>> assigned to Imile but no movement until now since June 9
>>>>>>
>>>>>>
>>>>>> We have a very angry customer asking for the order update. He needs
>>>>>> this item immediately.
>>>>>>
>>>>>> Please check if this can be dispatched via DHL or UPS
>>>>>>
>>>>>> We need feedback ASAP.  @Asad <[email-masked]> please help on
>>>>>> this case.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jul 10, 2020 at 6:11 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Please update us ASAP on this case.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jul 10, 2020 at 2:56 PM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Ahmed Irfan <[email-masked]>  and @Zubair Wahid
>>>>>>>> <[email-masked]>
>>>>>>>>
>>>>>>>> Please assist on this case ASAP.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Thu, Jul 9, 2020 at 4:04 PM Michaela Manibo <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Team,
>>>>>>>>>
>>>>>>>>> We have not been getting update on this order., It has been
>>>>>>>>> escalated on Zendesk Incident #1155016
>>>>>>>>>
>>>>>>>>> We have a very angry customer asking for the order update. He
>>>>>>>>> needs this item immediately.
>>>>>>>>>
>>>>>>>>> Please check if this can be dispatched via DHL or UPS
>>>>>>>>>
>>>>>>>>> We need a feedback ASAP. Please help
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>>