Subject: RE: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y
From: "Ausra Andre Fouad" <[email-masked]>
To: "'Jayson Cimagala'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, <[email-masked]>
Date: Tue, 14 Jul 2020 07:15:47 +0300
List-Id: <ccteam.mumzworld.com>

Guys, 

This LPO is from you to us in 2019 October. This is not what I am looking for.

Please answer below to be able to understand some points:

Did you send customer order from stocks you purchased before, or it is we send it based on back to back order?

Can I see same customer 2 LPO to understand why costumes gone different. Is it mistake from us/you, or she just ordered 2 different costumes and she got right SKUS as per her order. 

Just to let you know – exactly both costumes from the pictures of customer you have purchased in 2019 October

Thanks & Regards,

Ausra Andre Fouad

Costumes Category Manager 

T +971 4 443 0223   F +971 4 454 9594   M +971 55 936 3521 E [email-masked]   W   <http://www.yallatoys.me/> www.yallatoys.me  

Prism Tower, Office # 604, Business Bay, PO.Box 126486, Dubai, UAE

 

 

This communication contains information which is confidential and may also be legally privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), disclosure, copying, distribution or other use of, or taking of any action in reliance upon, this communication or the information in it is prohibited and may be unlawful. if you have received this communication in error, Please notify the sender by return email, delete it from your system and destroy any copies.

 

From: Jayson Cimagala [mailto:[email-masked]] 
Sent: 14 July 2020 07:04
To: Mary Anne Agapito
Cc: Ausra Andre Fouad; [email-masked]; [email-masked]; customer care; Returns.fc; [email-masked]
Subject: Re: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y

Dear team,

Please see attached LPO.

Regards,

Jayson

On Mon, Jul 13, 2020 at 7:10 PM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi Jayson,

Please assist our vendor.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f:1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXE> 

 

On Mon, Jul 13, 2020 at 6:17 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi Ms. Mary Anne,

Good Afternoon

Kindly Reminder

Thank you,

Dexter

0582607918 

From: Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > 
Sent: 12 July 2020 9:32 AM
To: Ausra Andre Fouad <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Jayson Cimagala <[email-masked] <mailto:[email-masked]> >
Subject: Re: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y

Hi Ausra,

My colleague from logistics will provide it for you.

 <mailto:[email-masked]> @Jayson Cimagala  - please assist.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f:1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk> 

 

On Sat, Jul 11, 2020 at 10:11 PM Ausra Andre Fouad < <mailto:[email-masked]> [email-masked]> wrote:

Dear Mary Anne,

Would you send me exact copy of LPO?

Thanks & Regards,

Ausra Andre Fouad

Costumes Category Manager 

T +971 4 443 0223   F +971 4 454 9594   M +971 55 936 3521 E  <mailto:[email-masked]> [email-masked]   W   <http://www.yallatoys.me/> www.yallatoys.me  

Prism Tower, Office # 604, Business Bay, PO.Box 126486, Dubai, UAE

 

 

This communication contains information which is confidential and may also be legally privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), disclosure, copying, distribution or other use of, or taking of any action in reliance upon, this communication or the information in it is prohibited and may be unlawful. if you have received this communication in error, Please notify the sender by return email, delete it from your system and destroy any copies.

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: 11 July 2020 09:06
To: Ausra Andre Fouad
Cc: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; customer care; Returns.fc; Jayson Cimagala
Subject: Re: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y

Hi Ausra,

Apologies for the late response. I was on vacation for a week.

As per request, below are the order numbers linked for each costume. The PO is the same for both orders - PO_HQ2116

600910365  

 

600910369_1    

 

Furthermore, please provide us a clear description of this item and corresponding SKUs so we would be able to updater it accordingly.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f:1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk> 

 

On Mon, Jul 6, 2020 at 6:58 PM Ausra Andre Fouad <[email-masked] <mailto:[email-masked]> > wrote:

Hi Marry Anne,

Costumes in pictures is definitely not same SKU. 

Can you please send me copies of those both orders which is from same customer as per previous emails? 

Additional to that, I have checked description in your site – there are 4 levels of same costume – 3 of them has cape separate and this one is printed only.  However descriptions in all 4 are the same, which should be fixed.

 

Thanks & Regards,

Ausra Andre Fouad

Costumes Category Manager 

T +971 4 443 0223   F +971 4 454 9594   M +971 55 936 3521 E  <mailto:[email-masked]> [email-masked]   W   <http://www.yallatoys.me/> www.yallatoys.me  

Prism Tower, Office # 604, Business Bay, PO.Box 126486, Dubai, UAE

 

 

This communication contains information which is confidential and may also be legally privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), disclosure, copying, distribution or other use of, or taking of any action in reliance upon, this communication or the information in it is prohibited and may be unlawful. if you have received this communication in error, Please notify the sender by return email, delete it from your system and destroy any copies.

 

From: [email-masked] <mailto:[email-masked]>  [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: 06 July 2020 17:45
To: [email-masked] <mailto:[email-masked]> 
Cc: [email-masked] <mailto:[email-masked]> ; 'Ausra Andre Fouad'; [email-masked] <mailto:[email-masked]> 
Subject: RE: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y

Hi Mary Ann,

May we request the Purchased Order for the below order items.

Thank you,

Dexter

0582607918

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: 06 July 2020 5:41 PM
To: [email-masked] <mailto:[email-masked]> ' <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y

HI Praveen,

Kindly Reminder.

 

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: 04 July 2020 10:02 AM
To: [email-masked] <mailto:[email-masked]> ' <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y

Hi Praveen,

Good Morning

May we request to kindly please check the actual item.

Please Note.

As per customer

As per the description below, the costume is with a velvet cape but the customer didn't receive it.

 

 

 

 

	
0883028387823

300469-S

12

3-4

UK

104CM

Bagged

FROZEN 2-ANNA CLASSIC (Sml)

0883028387830

300469-M

12

5-6

UK

116CM

Bagged

FROZEN 2-ANNA CLASSIC (Med)

0883028387847

300469-L

12

7-8

UK

128CM

Bagged

FROZEN 2-ANNA CLASSIC (Lrg)

 

Thank you,

Dexter San Pedro

0582607918

From: Mikesh Patel <[email-masked] <mailto:[email-masked]> > 
Sent: 03 July 2020 12:43 PM
To: Admin <[email-masked] <mailto:[email-masked]> >
Subject: Fwd: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y

FYI.....

--
Sent from myMail for Android

-------- Forwarded Message --------
From: Mary Anne Agapito  <mailto:[email-masked]> [email-masked]
To:  <mailto:[email-masked]> [email-masked]
Cc: Jayson Cimagala  <mailto:[email-masked]> [email-masked], customer care  <mailto:[email-masked]> [email-masked]
Date: Friday, 03 July 2020, 00:17pm +04:00
Subject: Re: Missing item - 600910369_1// SKU: YT-300469-M Rubie's - Frozen 2-Anna Classic Dress Black And Purple 5-6Y

Hi Mikesh,

In relation to this case, the customer ordered the same item on the same day under order #600910365. She received the belt and the cape.

 

Please clarify. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f:1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk> 

 

On Fri, Jul 3, 2020 at 10:43 AM Mary Anne Agapito < <mailto:[email-masked]> [email-masked]> wrote:

Hi Mikesh,

As per the description below, the costume is with a velvet cape but the customer didn't receive it.

 

 

Kindly check and advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f:1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk>