Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: Mary Anne Agapito <[email-masked]>
To: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Cc: [email-masked], [email-masked], Mostafa saad <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 13 Jul 2020 18:36:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called again and wants a replacement by tomorrow otherwise she
wants her money back so she can buy from somewhere else.

Please assist. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jul 13, 2020 at 6:19 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Team,
>
> Please confirm if the item was received at your end
>
> On Mon, Jul 13, 2020 at 11:54 AM Denmark A <[email-masked]> wrote:
>
>> Dear Mary,
>>
>> Item still with us and will be dispatched today by our driver thank you.
>>
>> Regards,
>> Den mark
>>
>> On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Please ensure that collection will be done Today.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Alina
>>>>
>>>> Assign  now to ( Mumz Driver ) to collect it
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Mostafa saad <[email-masked]> Please arrange a
>>>>> collection asap customer on social media needs repaired urgently.
>>>>>
>>>>> @Denmark A <[email-masked]> FYI
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mary,
>>>>>>
>>>>>>
>>>>>> Thank you for your time earlier over the phone. As agreed we will
>>>>>> arrange collection of the item and will send to you immediately.
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> The customer called and informed that she just opened the item and
>>>>>>> the pump is not working at all.
>>>>>>>
>>>>>>>
>>>>>>> 600839981_1 MMZT-042.0011
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692> Medela
>>>>>>> Free Style Breast Pump 1
>>>>>>> The customer just gave birth and need the item on an URGENTLY.
>>>>>>>
>>>>>>> Kindly assist asap.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>