Subject: RE: Missing parts 200311838
From: Akshay Mukund <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: Mohd Ashraf <[email-masked]>, Mohit Kapoor <[email-masked]>, customer care <[email-masked]>, April De Torres <[email-masked]>
Date: Mon, 13 Jul 2020 14:11:47 +0000
List-Id: <ccteam.mumzworld.com>

HI Anas,

Noted – please do get back to us after double checking with the customer

Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Anas nazzal <[email-masked]>
Sent: Monday, July 13, 2020 4:56 PM
To: Akshay Mukund <[email-masked]>
Cc: Mohd Ashraf <[email-masked]>; Mohit Kapoor <[email-masked]>; customer care <[email-masked]>; April De Torres <[email-masked]>
Subject: Re: Missing parts 200311838

Dear Akshay,

KIndly note that the PO is POMUMZ_DXB222256.

Best regards,
Anas Nazzal

On Mon, Jul 13, 2020 at 3:31 PM April De Torres <[email-masked]<mailto:[email-masked]>> wrote:
Anas,

So this issue is closed?

[https://drive.google.com/a/mumzworld.com/uc?id=0B6h8CWuEBuEXdmk0LWVFOFFrdEFLVFF3Zlo0T3gxRHZfQ0tZ&export=download]

On Mon, Jul 13, 2020 at 3:23 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear April,

KIndly discard 100065379.
The order 200311838 has been committed in Tamer WH - RIY<https://urldefense.com/v3/__https:/3651277.app.netsuite.com/app/common/otherlists/locationtype.nl?id=49__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh4nFFVzw$>.

Best regards,
Anas Nazzal

On Mon, Jul 13, 2020 at 3:04 PM April De Torres <[email-masked]<mailto:[email-masked]>> wrote:
Anas,

The vendor will not be able to locate through SO numbers.Also, you have provided 2 SO numbers(100065379,200311838).Which is which?

[https://drive.google.com/a/mumzworld.com/uc?id=0B6h8CWuEBuEXdmk0LWVFOFFrdEFLVFF3Zlo0T3gxRHZfQ0tZ&export=download]

On Mon, Jul 13, 2020 at 2:58 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Akshay,

Thanks for your prompt response.
Will the customer and double check with him again about the charger place.
PO #  100065379

Best regards,
Anas Nazzal

<https://urldefense.com/v3/__https:/3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=39443504__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh0UmgOHy$>

On Mon, Jul 13, 2020 at 2:41 PM Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:
Hi Anas,

All our machines come with the charger packed in the box. This is located underneath the main body head beneath the instruction manual, inside the packaging.
May I request you to double check this with the customer as well?
Can you also share the PO number against this order?

Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh2uuUxGm$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh9IueVBE$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!8t_avOUs7e_UrfhtXNZUErfHC2PUobjLRS8LW8-k7um1aYN3Vgfenyyn8_bUh4LM41to$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 13, 2020 2:36 PM
To: Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; Akshay Mukund <[email-masked]<mailto:[email-masked]>>; outbound jawh <[email-masked]<mailto:[email-masked]>>; POD jawh <[email-masked]<mailto:[email-masked]>>; Aadesh Kelkar <[email-masked]<mailto:[email-masked]>>; Praveen Suresh <[email-masked]<mailto:[email-masked]>>; Gayan Saminda <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>
Subject: Missing parts 200311838

Dear Team,

The customer below complained that Dyson V11 Absolute - Blue has been delivered without a charger.
SKU                     JUM-V11-Absolute
Order number      200311838

Best Regards,
Anas Nazzal
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