Subject: Re: Warranty / SKU BLUOBND-SVA420B-B5 - Order No.600921732
From: Hyacinth Joyce <[email-masked]>
To: Vipin Varunny <[email-masked]>
Cc: customer care <[email-masked]>, Jayson Cimagala <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>, Cherry Ann Binondo <[email-masked]>, Akash Himthani <[email-masked]>
Date: Mon, 13 Jul 2020 16:42:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Vipin,

Thank you for the update.

We will advise the customer the same.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 13 Jul 2020 at 16:30, Vipin Varunny <[email-masked]>
wrote:

> Dear Joyce,
>
>
>
> Thanks for the mail.
>
>
>
> There is no such requested paper available while purchasing the goods. The
> customer can use the Mumzworld Invoice for the claim if she/he having any.
>
>
>
> *Note: All Black+Decker skus comes with 2 Years Official Brand Warranty.*
>
>
>
> Thanks and Regards,
>
>
>
> Vipin
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Monday, July 13, 2020 4:19 PM
> *To:* Vipin Varunny <[email-masked]>; Jayson Cimagala <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Warranty / SKU BLUOBND-SVA420B-B5 - Order No.600921732
>
>
>
> Hi team,
>
>
>
> We have a customer who just purchased the below item.
>
>
>
>
> 600921732
>
> BLUOBND-SVA420B-B5
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=901087>
>
> Black+Decker - 14.4V Cordless Stick Vacuum - Black
>
> 1
>
>
>
> The customer refused to receive the shipment because she wants to receive
> a warranty paper with the specific to and from date and duration of the
> warranty coverage.
>
>
>
> Please advise.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>