Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
From: "Alina D'Souza" <[email-masked]>
To: "megastar.rideons" <[email-masked]>
Cc: Simba <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Mohamed Magdy <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 13 Jul 2020 16:31:07 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ruhi,

Can we create an exception? The customer has complained as most of the
company and at least we should be providing a 1-year warranty.

@Elena Skryabina <[email-masked]> please assist as the customer has
complained. If We can do something for the customer

Regards,
Alina

On Mon, Jul 13, 2020 at 12:21 PM megastar.rideons <
[email-masked]> wrote:

> Hi Al8na,
> The warranty for trampolunes are mentioned as 1 year anywhere on the
> website.
> Its been 7 months since purchase so this definately doesnt fall under
> warranty.
> But let me discuss with my team if we can offer a discount here to close
> this matter asap.
>
>
>
>
>
> Best Regards,
>
> *   Ruhi **Latif*
>  0507862717
>
>
>
>
> -------- Original message --------
> From: Alina D'Souza <[email-masked]>
> Date: 13/07/2020 09:44 (GMT+04:00)
> To: Simba <[email-masked]>
> Cc: Abdelmohsen basha <[email-masked]>, Denmark A <
> [email-masked]>, Elena Skryabina <[email-masked]>, Jessa
> Garcia <[email-masked]>, customer care <[email-masked]>,
> "Returns.fc" <[email-masked]>, Kenneth Nwaso <
> [email-masked]>, Samran Iftikhar <[email-masked]>,
> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
> [email-masked]>, Mohamed Magdy <[email-masked]>,
> "megastar.rideons" <[email-masked]>, Ruhi <
> [email-masked]>, rabiqa faizan <[email-masked]>,
> [email-masked]
> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
>
> Hi Simba / Elena,
>
> The customer is not agreeing to pay as saying that should be covered under
> warranty
>
> Please advise if we can repair as an exception.
>
> Regards,
> Alina
>
>
> On Mon, Jul 13, 2020 at 9:25 AM Simba <[email-masked]> wrote:
>
>> Hi Alina,
>>
>> Our technical team went for inspection to the client’s place yesterday,
>> what needs to be replaced is a jumping mat. 350 AED extra charges for the
>> same will incur, kindly check with the client and confirm.
>>
>>
>>
>> Thanks and Regards,
>>
>> Simbarashe  Mawere
>> METELEGANCE CREDIBILITY(Since 2003)
>> P.O Box 115161 | Dubai  |  UAE
>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>  E: [email-masked]
>>
>>
>>
>>
>>
>> *From: *Alina D'Souza <[email-masked]>
>> *Sent: *Saturday, July 11, 2020 10:42 PM
>> *To: *Abdelmohsen basha <[email-masked]>
>> *Cc: *Cc: Simba <[email-masked]>; Denmark A
>> <[email-masked]>; Elena Skryabina <[email-masked]>; Jessa
>> Garcia <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Kenneth Nwaso
>> <[email-masked]>; Samran Iftikhar <[email-masked]>; Mark
>> Anthony Laraga <[email-masked]>; Michael Rolle
>> <[email-masked]>; Mohamed Magdy <[email-masked]>;
>> megastar.rideons <[email-masked]>; Ruhi
>> <[email-masked]>; rabiqa faizan <[email-masked]>;
>> [email-masked]
>> *Subject: *Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>> Damaged Warranty
>>
>>
>>
>> Hi Simba,
>>
>>
>>
>> Thank you for the confirmation.
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sun, Jul 12, 2020 at 9:20 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>> Hello Alina,
>>
>> As per my call with Simba, he will send the technical team today to check
>> the error with the trampoline,
>>
>> @Simba
>>
>> Thanks for your cooperation. Kindly find below the client data.
>>
>> Customer Name: sharonmdavies
>> Address: Sharon Davies / WR1212 /Falcon City /Dubai
>> Mobile Number: 971529604254
>>
>> Thanks & BR
>>
>>
>>
>> On Thu, 9 Jul 2020 at 11:53, Denmark A <[email-masked]> wrote:
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: *Alina D'Souza* <[email-masked]>
>> Date: Wed, Jul 8, 2020 at 2:19 PM
>> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>> Damaged Warranty
>> To: Denmark A <[email-masked]>, Elena Skryabina <
>> [email-masked]>, Jessa Garcia <[email-masked]>
>> Cc: Simba <[email-masked]>, customer care <[email-masked]>,
>> Returns.fc <[email-masked]>, Kenneth Nwaso <
>> [email-masked]>, Samran Iftikhar <[email-masked]>,
>> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
>> [email-masked]>, Mohamed Magdy <[email-masked]>,
>> megastar.rideons <[email-masked]>, Ruhi <[email-masked]>,
>> rabiqa faizan <[email-masked]>, [email-masked] <
>> [email-masked]>
>>
>>
>>
>> Hi Elena / Team,
>>
>>
>>
>> Need your assistance on this case. Customer is not agreeing to pay the
>> charges claims that damaged in 7 months and should have a warranty
>>
>>
>>
>> Order #600609009
>> <https://mumzworldhelp.zendesk.com/agent/tickets/600609009>
>>
>> Products Details
>> Sku :MTC-10 FT
>> Name :Megastar - 10ft Trampoline
>> Date Placed :2019-10-22 13:09:19
>> Date Shipped :2019-10-27 21:09:02
>> Qty Ordered :1.0000
>>
>> Shipping Country:United Arab Emirates
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Jul 8, 2020 at 12:25 PM Denmark A <[email-masked]> wrote:
>>
>> @customer care <[email-masked]> @Alina D'Souza
>> <[email-masked]> Please inform the customer regarding what the
>> vendor suggested.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 8, 2020 at 12:20 PM Simba <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>> Usually our warranty does not cover trampolines, and also considering
>> that this was ordered in 2019, we can only be able to replace the damaged
>> parts at extra charges instead. Kindly check with the client and confirm.
>>
>>
>>
>> Thanks and Regards,
>>
>> Simbarashe  Mawere
>> METELEGANCE CREDIBILITY(Since 2003)
>> P.O Box 115161 | Dubai  |  UAE
>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>  E: [email-masked]
>>
>>
>>
>>
>>
>> *From: *Denmark A <[email-masked]>
>> *Sent: *Tuesday, July 7, 2020 11:38 PM
>> *To: *Simba <[email-masked]>
>> *Cc: *customer care <[email-masked]>; Returns.fc
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Samran Iftikhar
>> <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael
>> Rolle <[email-masked]>; Mohamed Magdy
>> <[email-masked]>
>> *Subject: *600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
>> Damaged Warranty
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :We received the trampoline in late October 2019. It has been
>> under a sail shade in a shaded part of the garden since we received it so
>> out of direct sunlight. While putting it away for the summer three weeks
>> ago my husband found that the springs on one side have come away from the
>> frame and the fabric holding it together has completely perished. I don't
>> know how long it's been like that for because of the temperature outside my
>> daughters have not used it since the start of May. We had our previous
>> trampoline for 5 years so I was shocked to find this one falling apart
>> after 8 months! Due to the extent of the damage it is not safe for my
>> daughters to use. I have attached pictures of the damage mentioned.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>