Subject: RE: Order #600786541 // Sku :MD-5420007140731 // Name :CHILDHOME Rocking Scooter Cream // Defective
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Mon, 13 Jul 2020 11:57:43 +0000
List-Id: <ccteam.mumzworld.com>

Dear Den Mark,

Hope all is well.

We have handed over to the repaired Wooden Stroller today to your driver.

Thanks to confirm once your received of the same.

Looking forward to hear from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Jeno Serenio
Sent: Monday, July 13, 2020 12:02 PM
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>; Priya Ramasamy <[email-masked]>
Subject: RE: Order #600786541 // Sku :MD-5420007140731 // Name :CHILDHOME Rocking Scooter Cream // Defective

Dear Den Mark,

Good afternoon.

We received the wooden scooter and did the fixing for the handle. See photo below.

Thanks to arrange collection of  same today From 2:00PM to 4:00 PM.

Please note that we received the item with scratches on some parts of it. See photos below:

These scratches are not covered by warranty claims since it happened from the customer side.

We hope this e-mail finds you well.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 2:14 PM
To: Jeno Serenio <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600786541 // Sku :MD-5420007140731 // Name :CHILDHOME Rocking Scooter Cream // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :I bought this item the rocking scooter However the handle can’t be fixed I request for return or if you have someone to fix it Thanks

We appreciate your support in this matter, Thank you.

Regards,
Den mark