Subject: Re: 100156859- URGENT ORDER
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Hyacinth Joyce <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Mon, 13 Jul 2020 15:47:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

As discussed over the phone earlier, please share with us the tracking
number for Shipa, if this will be given to them.

The customer is extremely furious and wants an update today. The wife is
about to give birth very soon.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jul 13, 2020 at 1:55 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Ahmed,
>
> Thank you for the update.
>
> Please ensure that it will be dispatched TODAY as the same information was
> provided 2 days ago.
>
> Will it be handed over to Imile under AWB 606102089668?
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 13 Jul 2020 at 13:45, Ahmed Irfan <[email-masked]> wrote:
>
>> The order will be dispatched by EOD.
>>
>> On Mon, Jul 13, 2020 at 12:31 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Ahmed and Zubair,
>>>
>>> Kindly confirm if the shipment has been dispatched and to which courier.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sat, 11 Jul 2020 at 11:30, Ahmed Irfan <[email-masked]> wrote:
>>>
>>>> Hi Michaela,
>>>>
>>>> The order is under a picking process & will be dispatched by EOD.
>>>>
>>>> On Sat, Jul 11, 2020 at 8:37 AM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>>   Team,
>>>>>
>>>>> Good morning.
>>>>>
>>>>> @Zubair Wahid <[email-masked]>  @Ahmed Irfan
>>>>> <[email-masked]>  It has been escalated on Zendesk Incident
>>>>> #1155016 and we have no feedback until now. This item shows
>>>>> assigned to Imile but no movement until now since June 9
>>>>>
>>>>>
>>>>> We have a very angry customer asking for the order update. He needs
>>>>> this item immediately.
>>>>>
>>>>> Please check if this can be dispatched via DHL or UPS
>>>>>
>>>>> We need feedback ASAP.  @Asad <[email-masked]> please help on
>>>>> this case.
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jul 10, 2020 at 6:11 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Please update us ASAP on this case.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jul 10, 2020 at 2:56 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @Ahmed Irfan <[email-masked]>  and @Zubair Wahid
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>> Please assist on this case ASAP.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Thu, Jul 9, 2020 at 4:04 PM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Team,
>>>>>>>>
>>>>>>>> We have not been getting update on this order., It has been
>>>>>>>> escalated on Zendesk Incident #1155016
>>>>>>>>
>>>>>>>> We have a very angry customer asking for the order update. He needs
>>>>>>>> this item immediately.
>>>>>>>>
>>>>>>>> Please check if this can be dispatched via DHL or UPS
>>>>>>>>
>>>>>>>> We need a feedback ASAP. Please help
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>>