Subject: RE: Order #600890525 // Sku :MD-AC7527 // Name :Angelcare - Baby Movement Monitor With Video // Warranty check
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 13 Jul 2020 08:41:52 +0000
List-Id: <ccteam.mumzworld.com>

Hello Den Mark,

Good afternoon.

We received the Angel Care Baby Monitor.

Based on our verification, the Monitor works perfectly fine. See actual video on below link:
https://we.tl/t-vSX80Wlq5H

For the battery life issue of the parent unit, kindly share below to your customer for proper direction.
TAKING CARE OF YOUR RECHARGEABLE BATTERY
• Ensure that you fully charge your battery for 8 hours before its first use.
• To maintain maximum battery life, it is recommended that you fully discharge your battery periodically.
If your Parent Unit is not in use, please turn it OFF.

Thanks to arrange collection of the same today from 2:00PM to 4:00 PM.

We hope this s-mail finds you well.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Denmark A <[email-masked]>
Sent: Thursday, July 9, 2020 12:02 PM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order #600890525 // Sku :MD-AC7527 // Name :Angelcare - Baby Movement Monitor With Video // Warranty check

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached sales invoice for your reference.

Comments :The picture is most of the time very pixelated so that we can’t recognize our baby or her movements. The battery is really weak and only lasts 2-3 hours without charging. I attached photos of the monitor and the battery.

We appreciate your support in this matter, Thank you.

Regards,
Den mark