Subject: Re: Urgent Warranty Confirmation / SKU MMZT-042.0011 - Order No. 600839981
From: Denmark A <[email-masked]>
To: [email-masked], [email-masked]
Cc: Mostafa saad <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, John Garcia <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Mon, 13 Jul 2020 11:54:49 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mary,

Item still with us and will be dispatched today by our driver thank you.

Regards,
Den mark

On Sun, Jul 12, 2020 at 3:20 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Mostafa,
>
> Please ensure that collection will be done Today.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 12 Jul 2020 at 11:37, Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Alina
>>
>> Assign  now to ( Mumz Driver ) to collect it
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Sun, Jul 12, 2020 at 11:31 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> @Mostafa saad <[email-masked]> Please arrange a
>>> collection asap customer on social media needs repaired urgently.
>>>
>>> @Denmark A <[email-masked]> FYI
>>>
>>> Regards,
>>> Alina
>>>
>>> On Sun, Jul 12, 2020 at 10:34 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mary,
>>>>
>>>>
>>>> Thank you for your time earlier over the phone. As agreed we will
>>>> arrange collection of the item and will send to you immediately.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sat, 11 Jul 2020 at 10:13, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> The customer called and informed that she just opened the item and the
>>>>> pump is not working at all.
>>>>>
>>>>>
>>>>> 600839981_1 MMZT-042.0011
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=88692> Medela
>>>>> Free Style Breast Pump 1
>>>>> The customer just gave birth and need the item on an URGENTLY.
>>>>>
>>>>> Kindly assist asap.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>