Subject: Re: INCOMPLETE ITEMS IN CRA CRAKTM2056 ( order # 200246786 ) MARCH 5th ORDER
From: Samiya Sheikh <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, Sagar Khawani <[email-masked]>, Customer Care Team <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>
Date: Mon, 13 Jul 2020 10:35:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly update urgently and add SKUs to the CRA

AZ-E4062
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>

PS-80166303
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>

YGT-523417
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>

CFL-BundlePrincess-LB6-LBAG-BAMBOO
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>

Regards

On Tue, Jul 7, 2020 at 7:18 PM Angeli Fontillas <[email-masked]>
wrote:

> Hello Team,
>
> May we have an update on this please?
>
> Customer is following up on his refund, CRA amount is still not updated.
>
> Please advise.
>
> Thank you.
>
> On Mon, 6 Jul 2020 at 16:40, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Zubair,
>>
>> The order is having missing items for which I did not get the
>> confirmation from Hamza.
>>
>> Below items
>>
>>
>> ORDER SEQUENCE
>> ITEM
>> ITEM NAME
>> SO QUANTITY
>> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School Glue Sticks -
>> Pack of 7 1
>> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
>> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento 6C Princess
>> Lunch Bag & Box + Bamboo Lunch Box 1
>> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>>
>>
>>
>>
>> On Sun, Jul 5, 2020 at 9:37 AM Zubair Wahid <[email-masked]> wrote:
>>
>>> Hussain can you assist here as this is a very old order.
>>>
>>> On Sun, Jul 5, 2020, 8:35 AM Samiya Sheikh <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly assist urgently.
>>>>
>>>> Regards
>>>>
>>>> On Sat, Jul 4, 2020 at 9:33 AM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain and Zubair,
>>>>>
>>>>> Kindly update and add SKUs to the CRA.
>>>>>
>>>>>
>>>>> AZ-E4062
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>
>>>>> PS-80166303
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>
>>>>> YGT-523417
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>
>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>
>>>>> Regards
>>>>>
>>>>> On Wed, Jul 1, 2020 at 5:48 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain and Zubair,
>>>>>>
>>>>>> Kindly update and add SKUs to the CRA.
>>>>>>
>>>>>>
>>>>>> AZ-E4062
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>>
>>>>>> PS-80166303
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>>
>>>>>> YGT-523417
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>>
>>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 4:37 PM Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Zubair,
>>>>>>>
>>>>>>> As discussed, below items not in CRA.
>>>>>>>
>>>>>>> ORDER SEQUENCE
>>>>>>> ITEM
>>>>>>> ITEM NAME
>>>>>>> SO QUANTITY
>>>>>>> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School Glue
>>>>>>> Sticks - Pack of 7 1
>>>>>>> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
>>>>>>> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento 6C
>>>>>>> Princess Lunch Bag & Box + Bamboo Lunch Box 1
>>>>>>> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 15, 2020 at 4:23 PM Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> ++ Zubair,
>>>>>>>>
>>>>>>>> Can you check this case?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 15, 2020 at 4:18 PM Johannes Jade Pabeca <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Hussain and Team,
>>>>>>>>>
>>>>>>>>> CRA is supposed to be for all items under 200246786_2
>>>>>>>>>
>>>>>>>>> This order was part of the orders to be cancelled due to LOCKDOWN
>>>>>>>>> way back March 18th.
>>>>>>>>>
>>>>>>>>> Moreover, item MW-24182-GREEN is supposed to be under fulfilment 200246786_1
>>>>>>>>> ( also for cancellation due to LOST SHIPMENT,
>>>>>>>>>
>>>>>>>>> This is for full refund case ZD 1109581 escalated by Radwa and
>>>>>>>>> Sagar is unable to process/ proceed with the refund w/o it.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> BR
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Johannes Jade *
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>