Subject: Re: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32" - White
From: "Alina D'Souza" <[email-masked]>
To: Aga Khan Amano <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Marla Joy Laurico <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Aditya Sharma <[email-masked]>, Abhishek Khunger <[email-masked]>
Date: Mon, 13 Jul 2020 10:09:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi Aga,

PFA Copy of the PO

The customer ordered 2 QTY\

Regards,
Alina

On Mon, Jul 13, 2020 at 10:01 AM Aga Khan Amano <[email-masked]> wrote:

> Hi Alin,
>
>
>
> Please provide the PO # for this item asap so we can process now.
>
>
>
>
>
> Thanks & Regards,
>
> Aga Khan
>
>
>
> *From:* Aga Khan Amano
> *Sent:* Monday, July 13, 2020 9:56 AM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* customer care <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Amir Julkarnain <[email-masked]>; Marla Joy
> Laurico <[email-masked]>; Denmark A <[email-masked]>; Mohamed
> Magdy <[email-masked]>; Aditya Sharma <[email-masked]>;
> Abhishek Khunger <[email-masked]>
> *Subject:* RE: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Hi Alina,
>
>
>
> We have reverted to you last May 27, same time the issue was conveyed to
> us asking you to raise GRV for the said item so we can re-invoice it with
> the stand. However, we have not received the item back. Anyway, we will
> sort this out today itself and issue an FOC stand. We will let you know
> once the stand is ready in our warehouse so you can arrange for collection
> and you can give to the customer.
>
>
>
>
>
> Thanks & Regards,
>
> Aga Khan
>
>
>
> *From:* Alina D'Souza [mailto:[email-masked] <[email-masked]>]
> *Sent:* Monday, July 13, 2020 9:38 AM
> *To:* Aga Khan Amano <[email-masked]>; Marla Joy Laurico <
> [email-masked]>; Aditya Sharma <[email-masked]>; Abhishek Khunger
> <[email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Re: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Hi Aga,
>
>
>
> The customer has not been contacted yet for the stand.
>
>
>
> Its been 4 months. The customer has used the item and wants the difference
> amount refunded back
>
>
>
> Please advise what can we do to assist the customer.
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
> On Wed, May 27, 2020 at 2:10 PM Aga Khan Amano <[email-masked]> wrote:
>
> Hi Marla,
>
>
>
> Noted, we will send you the file once filled up. Can you please share the
> PO copy for this particular order?
>
>
>
>
>
> Thanks & Regards,
>
> Aga Khan
>
>
>
> *From:* Marla Joy Laurico [mailto:[email-masked]]
> *Sent:* Wednesday, May 27, 2020 12:53 PM
> *To:* Aga Khan Amano <[email-masked]>; Alina D'Souza <
> [email-masked]>
> *Cc:* Aditya Sharma <[email-masked]>; Abhishek Khunger <
> [email-masked]>
> *Subject:* RE: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Dear Aga,
>
>
>
> Please fill up asap the attached sheet and fillup with the correct
> information as its very confusing to everyone.
>
>
>
>
>
> Alina in reading,
>
> Appreciate if you can coordinate on the same.
>
>
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Aga Khan Amano <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 12:50 PM
> *To:* Marla Joy Laurico <[email-masked]>; Alina D'Souza <
> [email-masked]>
> *Cc:* Aditya Sharma <[email-masked]>; Abhishek Khunger <
> [email-masked]>
> *Subject:* RE: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Hi,
>
>
>
> Kindly raise a GRV for this item. We will re-invoice with the stand as
> special case.
>
>
>
> *Note:*
>
>
>
>    1. *PRN.321001* - PRINCESS STEAM PRESS 32" – This is steam press iron
>    only (without a stand)
>    2. *PRN.321002* - PRINCESS STEAM PRESS STAND – Stand only (sold
>    separately)
>
>
>
> Request you kindly update the description of below SKU on your website;
>
>
>
> *SKU:* PRN.321001
>
> *Description:* PRINCESS STEAM PRESS 32" IRON ONLY
>
>
>
> *Image:* Kindly remove the stand image for this sku and retain the main
> image.
>
>
>
>
>
> Thanks & Regards,
>
> Aga Khan
>
>
>
> *From:* Bharat Khandal
> *Sent:* Wednesday, May 27, 2020 12:03 PM
> *To:* Aditya Sharma <[email-masked]>; Aga Khan Amano <
> [email-masked]>
> *Cc:* Abhishek Khunger <[email-masked]>; Marla Joy Laurico <
> [email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* FW: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Dear Aditya / Aga,
>
>
>
> Please look into below case of Mumzworld. Hope it has been brought to your
> information before. Would appreciate if you can investigate this issue and
> confirm Mumzworld with a solution.
>
>
>
>
>
> Kind Regards,
>
>
>
> Bharat Khandal
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 11:57 AM
> *To:* Bharat Khandal <[email-masked]>; Bharat Khandal <
> [email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Shady Elgendy <
> [email-masked]>; Denmark A <[email-masked]>; customer care <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Shinette Grace
> Ochoa <[email-masked]>; Vipul Arora <[email-masked]>;
> Hussein Khafagy <[email-masked]>; Umang Mehrotra <
> [email-masked]>; Yaseen Shaqra <[email-masked]>; Taiba <
> [email-masked]>; Asad <[email-masked]>; Mohit Caleb <
> [email-masked]>; Alina D'Souza <[email-masked]>; Veronique
> Bachmann <[email-masked]>
> *Subject:* RE: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Dear Bharat,
>
>
>
> As per our telephone conversation, please do the needful asap.
>
>
>
> Regards,
>
> Marla
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 9:53 AM
> *To:* Veronique Bachmann <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Marla Joy Laurico <
> [email-masked]>; Shady Elgendy <[email-masked]>;
> [email-masked]; Denmark A <[email-masked]>; customer
> care <[email-masked]>; Ekta Jesswani <[email-masked]>; Shinette
> Grace Ochoa <[email-masked]>; Vipul Arora <[email-masked]>;
> Hussein Khafagy <[email-masked]>; Umang Mehrotra <
> [email-masked]>; Yaseen Shaqra <[email-masked]>; Taiba <
> [email-masked]>; Asad <[email-masked]>; Mohit Caleb <
> [email-masked]>
> *Subject:* Re: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32"
> - White
>
>
>
> Hi Marla,
>
>
>
> Customer either needs the missing parts or the Refund of the difference
> amount.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, May 27, 2020 at 9:40 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Veronique,
>
>
>
> Need your assistance on this case.
>
>
>
> The customer placed an order for the below which is the one as per the
> picture
>
>
>
>
> 600784252
>
> GEC-PRN.321001
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=788850>
>
> Princess - Steam Press 32" - White
>
>
>
>
>
> However customer received the below item without the stand
>
>
>
>
>
> The customer waited for a month as we tried communicating with the vendor
> regarding the difference and the courier was not able to collect the item.
>
>
>
> Customer advised that will keep the item however needs the difference
> amount refunded to the Bank account.
>
>
>
> Please advise if we can refund him the difference.
>
>
>
> @Mohit Caleb <[email-masked]> please advise what was shipped to the
> customer to confirm the same.
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
> On Sun, May 17, 2020 at 4:13 PM Taiba <[email-masked]> wrote:
>
>
>
> Hi Mostafa,
>
>
> Customer claims that there are no returns.
>
> Pickup cancelled.
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>   <http://www.jeebly.com/>
>
> *JEEBLY LLC <http://www.jeebly.com/>*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
> <http://www.jeebly.com/>
>
> Dubai | United Arab Emirates <http://www.jeebly.com/>
>
> t: +971 800 533259 <http://www.jeebly.com/>
>
> m: +971 52 314 8509 <http://www.jeebly.com/>
>
> e: [email-masked] <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>                <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
> ------------------------------
> <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From: Mostafa saad <[email-masked]> Sent: Saturday, May 16, 2020
> 12:23 PM To: Taiba <[email-masked]> Cc: Marla Joy Laurico
> <[email-masked]>; Veronique Bachmann <[email-masked]>; Shady
> Elgendy <[email-masked]>; Alina D'Souza <[email-masked]>;
> [email-masked] <[email-masked]>; Denmark A
> <[email-masked]>; customer care <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Shinette Grace Ochoa
> <[email-masked]>; Vipul Arora <[email-masked]>; Hussein
> Khafagy <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Yaseen Shaqra <[email-masked]> Subject: Re: Order 600784252
> GEC-PRN.321001 Princess - Steam Press 32" - White <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> @Taiba Jeebly  HYG <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> (JB219458 )  <http://www.jeebly.com/>
>
>
> <http://www.jeebly.com/>
>
> Regards  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Mostafa Saad  <http://www.jeebly.com/>
>
> LM Supervisor at Mumzworld   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Sat, May 16, 2020 at 12:00 PM Taiba <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Kindly assist with the JB ref. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>      <http://www.jeebly.com/>
>
>
> *Taiba Asghar Key Account Executive <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> *JEEBLY LLC <http://www.jeebly.com/>*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
> <http://www.jeebly.com/>
>
> Dubai | United Arab Emirates <http://www.jeebly.com/>
>
> t: +971 800 533259 <http://www.jeebly.com/>
>
> m: +971 52 314 8509 <http://www.jeebly.com/>
>
> e: [email-masked] <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>                <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
> ------------------------------
> <http://www.jeebly.com/>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From: Mostafa saad <[email-masked]> Sent: Saturday, May 16, 2020
> 10:02 AM To: Marla Joy Laurico <[email-masked]>; Taiba
> <[email-masked]> Cc: Veronique Bachmann <[email-masked]>; Shady
> Elgendy <[email-masked]>; Alina D'Souza <[email-masked]>;
> [email-masked] <[email-masked]>; Denmark A
> <[email-masked]>; customer care <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Shinette Grace Ochoa
> <[email-masked]>; Vipul Arora <[email-masked]>; Hussein
> Khafagy <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Yaseen Shaqra <[email-masked]> Subject: Re: Order 600784252
> GEC-PRN.321001 Princess - Steam Press 32" - White <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> @Taiba Jeebly  Please check and collect it from the customer by
> tomorrow MAX <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
> <http://www.jeebly.com/>
>
> Regards  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Mostafa Saad  <http://www.jeebly.com/>
>
> LM Supervisor at Mumzworld   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Sat, May 16, 2020 at 12:14 AM Marla Joy Laurico <[email-masked]>
> wrote: <http://www.jeebly.com/>
>
> Dear Veronique and Shady, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Appreciate if you can intervene on the below mail.
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Marla <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
>
>
>
> *From: Yaseen Shaqra <[email-masked]> Sent: Thursday, May 14, 2020
> 4:59 PM To: Umang Mehrotra <[email-masked]>; Mostafa saad
> <[email-masked]> Cc: Alina D'Souza <[email-masked]>;
> [email-masked]; Marla Joy Laurico <[email-masked]>; Denmark
> A <[email-masked]>; customer care <[email-masked]>; Veronique
> Bachmann <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]>; Vipul Arora
> <[email-masked]>; Hussein Khafagy <[email-masked]> Subject:
> Re: Order 600784252 GEC-PRN.321001 Princess - Steam Press 32" - White
> <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> Hi Mostafa, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please note that the customer is following up daily, we need to collect
> the shipment urgently  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Thu, May 14, 2020 at 4:56 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Hi Mostafa, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Whats an update? <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Sun, May 10, 2020 at 3:08 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Hi Umang and Mostafa, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please arrange collection asap <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> We have so many orders since April waiting for collection and no update on
> the collection Tracker. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please collect asap Collection ASAP - Order No. 600784252 / CRA_AR_RE11527
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Tue, May 5, 2020 at 1:20 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> HI Team, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please advise asap <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Tue, May 5, 2020 at 1:17 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Hi Denmark, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Any update on this <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Thu, Apr 30, 2020 at 1:15 PM Alina D'Souza <[email-masked]> wrote:
> <http://www.jeebly.com/>
>
> Hi Denmark, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Any update on this? <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> On Tue, Apr 28, 2020 at 10:49 AM Umang Mehrotra <[email-masked]>
> wrote: <http://www.jeebly.com/>
>
> Hi Alina, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> If you’ll check there is nothing updated on the website that this iron
> comes with stand? <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Nevertheless, will check with vendor on this. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> @Denmark: Please check & update us here. <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Umang Mehrotra <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
>
>
>
> *From: Alina D'Souza [mailto:[email-masked]] Sent: Monday, April 27,
> 2020 3:00 PM To: Denmark A <[email-masked]>; Umang Mehrotra
> <[email-masked]> Cc: customer care <[email-masked]>; Veronique
> Bachmann <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]> Subject: Order 600784252
> GEC-PRN.321001 Princess - Steam Press 32" - White <http://www.jeebly.com/>*
>
>   <http://www.jeebly.com/>
>
> Hi Denmark, <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Please confirm the item customer did not receive the item withstand.
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>  received my shipment Order 600784252 but its the wrong item without its
> stand. Its a steam press iron but the one I ordered is more expensive
> because I wanted it with the stand but what I received its steam press
> without a stand. I want someone to call me!! Plus the product is not clean
> and dirty.  <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Customer ordered 2 qty kindly advise if comes with or without stand
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> And if we can replace with a stand <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> CRA created <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> Regards, <http://www.jeebly.com/>
>
> Alina <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
>
> <http://www.jeebly.com/>
>
>   <http://www.jeebly.com/>
>
> -- <http://www.jeebly.com/>
>
> Best Regards, <http://www.jeebly.com/>
>
> *Yaseen Shaqra <http://www.jeebly.com/>*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE <http://www.jeebly.com/>
>
>