Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline // Damaged Warranty
From: "Alina D'Souza" <[email-masked]>
To: Simba <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, Elena Skryabina <[email-masked]>, Jessa Garcia <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Mohamed Magdy <[email-masked]>, "megastar.rideons" <[email-masked]>, Ruhi <[email-masked]>, rabiqa faizan <[email-masked]>, "[email-masked]" <
Date: Mon, 13 Jul 2020 09:44:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Simba / Elena,

The customer is not agreeing to pay as saying that should be covered under
warranty

Please advise if we can repair as an exception.

Regards,
Alina

On Mon, Jul 13, 2020 at 9:25 AM Simba <[email-masked]> wrote:

> Hi Alina,
>
> Our technical team went for inspection to the client’s place yesterday,
> what needs to be replaced is a jumping mat. 350 AED extra charges for the
> same will incur, kindly check with the client and confirm.
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Alina D'Souza <[email-masked]>
> *Sent: *Saturday, July 11, 2020 10:42 PM
> *To: *Abdelmohsen basha <[email-masked]>
> *Cc: *Cc: Simba <[email-masked]>; Denmark A <[email-masked]>;
> Elena Skryabina <[email-masked]>; Jessa Garcia <[email-masked]>;
> customer care <[email-masked]>; Returns.fc
> <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Mark Anthony Laraga
> <[email-masked]>; Michael Rolle <[email-masked]>; Mohamed
> Magdy <[email-masked]>; megastar.rideons
> <[email-masked]>; Ruhi <[email-masked]>; rabiqa faizan
> <[email-masked]>; [email-masked]
> *Subject: *Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
>
>
>
> Hi Simba,
>
>
>
> Thank you for the confirmation.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Jul 12, 2020 at 9:20 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Alina,
>
> As per my call with Simba, he will send the technical team today to check
> the error with the trampoline,
>
> @Simba
>
> Thanks for your cooperation. Kindly find below the client data.
>
> Customer Name: sharonmdavies
> Address: Sharon Davies / WR1212 /Falcon City /Dubai
> Mobile Number: 971529604254
>
> Thanks & BR
>
>
>
> On Thu, 9 Jul 2020 at 11:53, Denmark A <[email-masked]> wrote:
>
>
>
> ---------- Forwarded message ---------
> From: *Alina D'Souza* <[email-masked]>
> Date: Wed, Jul 8, 2020 at 2:19 PM
> Subject: Re: 600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
> To: Denmark A <[email-masked]>, Elena Skryabina <
> [email-masked]>, Jessa Garcia <[email-masked]>
> Cc: Simba <[email-masked]>, customer care <[email-masked]>,
> Returns.fc <[email-masked]>, Kenneth Nwaso <
> [email-masked]>, Samran Iftikhar <[email-masked]>,
> Mark Anthony Laraga <[email-masked]>, Michael Rolle <
> [email-masked]>, Mohamed Magdy <[email-masked]>,
> megastar.rideons <[email-masked]>, Ruhi <[email-masked]>,
> rabiqa faizan <[email-masked]>, [email-masked] <
> [email-masked]>
>
>
>
> Hi Elena / Team,
>
>
>
> Need your assistance on this case. Customer is not agreeing to pay the
> charges claims that damaged in 7 months and should have a warranty
>
>
>
> Order #600609009
> <https://mumzworldhelp.zendesk.com/agent/tickets/600609009>
>
> Products Details
> Sku :MTC-10 FT
> Name :Megastar - 10ft Trampoline
> Date Placed :2019-10-22 13:09:19
> Date Shipped :2019-10-27 21:09:02
> Qty Ordered :1.0000
>
> Shipping Country:United Arab Emirates
>
>
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, Jul 8, 2020 at 12:25 PM Denmark A <[email-masked]> wrote:
>
> @customer care <[email-masked]> @Alina D'Souza <[email-masked]> Please
> inform the customer regarding what the vendor suggested.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 8, 2020 at 12:20 PM Simba <[email-masked]> wrote:
>
> Hi Denmark,
>
> Usually our warranty does not cover trampolines, and also considering that
> this was ordered in 2019, we can only be able to replace the damaged parts
> at extra charges instead. Kindly check with the client and confirm.
>
>
>
> Thanks and Regards,
>
> Simbarashe  Mawere
> METELEGANCE CREDIBILITY(Since 2003)
> P.O Box 115161 | Dubai  |  UAE
> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>  E: [email-masked]
>
>
>
>
>
> *From: *Denmark A <[email-masked]>
> *Sent: *Tuesday, July 7, 2020 11:38 PM
> *To: *Simba <[email-masked]>
> *Cc: *customer care <[email-masked]>; Returns.fc
> <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Samran Iftikhar
> <[email-masked]>; Mark Anthony Laraga <[email-masked]>; Michael
> Rolle <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject: *600609009 // MTC-10 FT // Megastar - 10ft Trampoline //
> Damaged Warranty
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :We received the trampoline in late October 2019. It has been
> under a sail shade in a shaded part of the garden since we received it so
> out of direct sunlight. While putting it away for the summer three weeks
> ago my husband found that the springs on one side have come away from the
> frame and the fabric holding it together has completely perished. I don't
> know how long it's been like that for because of the temperature outside my
> daughters have not used it since the start of May. We had our previous
> trampoline for 5 years so I was shocked to find this one falling apart
> after 8 months! Due to the extent of the damage it is not safe for my
> daughters to use. I have attached pictures of the damage mentioned.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>