Subject: Re: Warranty claim - TC-ZT020-GRA1 - 700072856
From: Hyacinth Joyce <[email-masked]>
To: RP Singh TrucareFzc <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, Ashley Fernandes <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Avinash TrucareFzc <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>, TaherBohra TrucareFzc <[email-masked]>, Benoy TrucareFzc <[email-masked]>, Gabriel Bresse <[email-masked]>
Date: Sun, 12 Jul 2020 19:58:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Kindly confirm if the wheels have been sent to our end.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, 7 Jul 2020 at 19:21, RP Singh TrucareFzc <[email-masked]>
wrote:

> Hi Radwa,
>
>
>
> No. It is free.
>
>
>
> Kind Regards,
>
>
>
> *R.P.Singh*
>
> *Sales Manager*
>
>
> *Trucare FZC*
>
> *1J/12-1,Hamriyah free zone,*
>
> *PO Box 42106,Sharjah (UAE)*
>
> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>
> *Mob : 055-4745256 *
>
> [email-masked]* <[email-masked]>
>
> *www.trucare.co* <http://www.trucare.co>
>
>
>
> *From:* [email-masked] [mailto:[email-masked]]
> *Sent:* Tuesday, July 7, 2020 7:20 PM
> *To:* 'Abigail Nicole Capinpin' <[email-masked]>
> *Cc:* 'Ashley Fernandes' <[email-masked]>; Avinash TrucareFzc <
> [email-masked]>; 'customer care' <[email-masked]>;
> 'lastmile' <[email-masked]>; 'Eugene Mugisa' <[email-masked]>;
> 'Mary Anne Agapito' <[email-masked]>; 'Hyacinth Joyce' <
> [email-masked]>; TaherBohra TrucareFzc <[email-masked]>;
> Benoy TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
> [email-masked]>; 'Gabriel Bresse' <[email-masked]>
> *Subject:* RE: Warranty claim - TC-ZT020-GRA1 - 700072856
>
>
>
> Hi Abigial,
>
> Is there any cost ?
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Abigail Nicole Capinpin <[email-masked]>
> *Sent:* Tuesday, July 7, 2020 6:54 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Ashley Fernandes <[email-masked]>; Avinash TrucareFzc <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Mary Anne
> Agapito <[email-masked]>; Hyacinth Joyce <[email-masked]>;
> Taherbohra TrucareFzc <[email-masked]>; Benoy TrucareFzc <
> [email-masked]>; RP Singh TrucareFzc <[email-masked]>;
> Gabriel Bresse <[email-masked]>
> *Subject:* RE: Warranty claim - TC-ZT020-GRA1 - 700072856
>
>
>
> Hi Radwa,
>
>
>
> The vendor will deliver the wheels on Thursday.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Tuesday, July 7, 2020 6:37 PM
> *To:* Abigail Nicole Capinpin <[email-masked]>
> *Cc:* Ashley Fernandes <[email-masked]>; Avinash TrucareFzc <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Mary Anne
> Agapito <[email-masked]>; Hyacinth Joyce <[email-masked]>;
> Taherbohra TrucareFzc <[email-masked]>; Benoy TrucareFzc <
> [email-masked]>; RP Singh TrucareFzc <[email-masked]>;
> Gabriel Bresse <[email-masked]>
> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>
>
>
> Hi Abigail,
>
> Please advise as we did not get any updates ?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jul 7, 2020 at 12:08 PM Abigail Nicole Capinpin <
> [email-masked]> wrote:
>
> Hi Ashley,
>
>
>
> The vendor will reach out to you and close this issue today.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Ashley Fernandes <[email-masked]>
> *Sent:* Tuesday, July 7, 2020 10:57 AM
> *To:* Radwa Ali <[email-masked]>; Abigail Nicole Capinpin <
> [email-masked]>; Gabriel Bresse <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Mary Anne
> Agapito <[email-masked]>; Hyacinth Joyce <[email-masked]>;
> Avinash TrucareFzc <[email-masked]>; Taherbohra TrucareFzc <
> [email-masked]>; Benoy TrucareFzc <[email-masked]>; RP
> Singh TrucareFzc <[email-masked]>
> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>
>
>
> ++ @Abigail Nicole Capinpin <[email-masked]>
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Tue, Jul 7, 2020 at 10:53 AM <[email-masked]> wrote:
>
> Hi @[email-masked] <[email-masked]> and
> @[email-masked] <[email-masked]>,
>
> Please assist us as we need to update the customer and she is following up
> closely.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Angeli Fontillas <[email-masked]>
> *Sent:* Sunday, July 5, 2020 7:55 PM
> *To:* RP Singh TrucareFzc <[email-masked]>; Avinash TrucareFzc <
> [email-masked]>
> *Cc:* Hatim TrucareFzc <[email-masked]>; Taherbohra TrucareFzc <
> [email-masked]>; [email-masked]; DOCX TrucareFzc <
> [email-masked]>; [email-masked]; customer care <
> [email-masked]>; Radwa Ali <[email-masked]>; lastmile <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Returns.fc
> <[email-masked]>; Mary Anne Agapito <[email-masked]>;
> Hyacinth Joyce <[email-masked]>
> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>
>
>
> Hello Team,
>
>
>
> Good evening!
>
>
>
> May we have an update on this please?
>
>
>
> Customer is constant;y following up.
>
>
>
> Thank you.
>
>
>
> On Thu, 2 Jul 2020 at 17:18, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> The customer called again to follow up.
>
>
>
> Do we have an update on this?
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Fri, 26 Jun 2020 at 16:28, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi RP,
>
>
>
> May we have an update on this case, please?
>
>
>
> The customer keeps on following up.
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jun 25, 2020 at 9:57 AM <[email-masked]> wrote:
>
> Hi All,
>
> Any updates ?
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Monday, June 22, 2020 4:58 PM
> *To:* Avinash TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
> [email-masked]>; [email-masked]; [email-masked];
> [email-masked]; Taherbohra TrucareFzc <[email-masked]>;
> Hatim TrucareFzc <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Warranty claim - TC-ZT020-GRA1 - 700072856
>
>
>
> Hi All,
>
> Please check the attached photos.
>
> The customer has lost the wheels and wants to get a replacement for the
> wheels.
>
> We have attached the sales receipt as well.
>
> If the wheels are available, please advise the price so we can share it
> with the customer.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>