Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective
From: Abdelmohsen basha <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Elena Skryabina <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 12 Jul 2020 16:46:18 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

As per my call with Zishan the bike will be shipped tomorrow to your
premises, and we will proceed with refunding the customer.

Thanks for your understanding

On Sat, 11 Jul 2020 at 12:45, Denmark A <[email-masked]> wrote:

> +Elena Skryabina <[email-masked]> Please assist.
>
> Also find the attached Sales Invoice for your reference.
>
> Customer Purchased Date : July 01/2020
> Delivered Date : July 06/2020
> Complaint Date :  July 06/2020
> Collection Received Date : July 10/2020
>
>
> Regards,
> Den mark
>
> On Sat, Jul 11, 2020 at 12:33 PM Retail <[email-masked]> wrote:
>
>> Dear Denmark,
>>
>>                 The drive chain is broken, and this is considered as
>> damaged by the customer. So Return cannot be accepted for damaged items.
>>
>>
>>
>> Feel free to call me for any ambiguities.
>>
>>
>>
>> Regards,
>>
>> *Zishan Bashir*
>>
>> Key Accounts Manager
>>
>>
>>
>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
>> [email-masked] • PO Box 8783, Dubai, UAE
>> ------------------------------
>>
>>  <http://arwani.ae/>
>>
>> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>>
>> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>>
>> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>>
>> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>>
>>
>>
>>  <800279264>[image: Facebook
>> icon] <https://www.facebook.com/ArwaniTrading/>
>> <https://www.linkedin.com/company/3093642/>
>> <https://www.instagram.com/arwanitrading/>
>>
>>
>> [email-masked]
>> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>>
>> *www.**arwani**.ae* <http://www.arwani.ae/>
>>
>>
>>
>> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, July 11, 2020 12:20 PM
>> *To:* Retail <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
>> Kids Bike - Green // Defective
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Confirmed.
>>
>>
>>
>> Please share with us your complete address and contact person details, to
>> whom we will hand over the item.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>                 The picture below indicates the drive chain is also
>> broken. Kindly confirm this, as this is considered as a damaged item.
>>
>>
>>
>> Regards,
>>
>> *Zishan Bashir*
>>
>> Key Accounts Manager
>>
>>
>>
>> *M: *+971 56 896 3188 • *T*: +971 4 2828 223 (EXT 155) • *E*:
>> [email-masked] • PO Box 8783, Dubai, UAE
>> ------------------------------
>>
>>  <http://arwani.ae/>
>>
>> • Abu Dhabi <https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
>>
>> • Dubai <https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
>>
>> • Sharjah <https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
>>
>> • Muscat <https://goo.gl/maps/mdD466qkir82> +968 2 4799 667
>>
>>
>>
>>  <800279264>[image: Facebook
>> icon] <https://www.facebook.com/ArwaniTrading/>
>> <https://www.linkedin.com/company/3093642/>
>> <https://www.instagram.com/arwanitrading/>
>>
>>
>> [email-masked]
>> <[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
>>
>> *www.**arwani**.ae* <http://www.arwani.ae/>
>>
>>
>>
>> <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, July 11, 2020 11:18 AM
>> *To:* Retail <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"
>> Kids Bike - Green // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> We received the subject order today but the Stabilisers (2 little wheels)
>> are not balanced in the sense that they don't touch the ground at the same
>> time. The bicycle therefore is not stable for my kid who is a beginner on
>> bicycles.
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>