Subject: Re: Order #600907336 // Sku :YGT-MLP-GREY-UK // Name :Pabobo Lumilove Penguin With Music - Grey // Defective
From: Denmark A <[email-masked]>
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Sun, 12 Jul 2020 15:20:06 +0400
List-Id: <ccteam.mumzworld.com>

Dear Jeno,

Find the attached Sales order for your reference.

On Sun, Jul 12, 2020 at 3:12 PM Jeno Serenio <[email-masked]> wrote:

> Dear Den Mark,
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> Good afternoon.
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> Thank you for sharing this asftersales issue.
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> We will advise you once we verified the item physically.
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> Grateful if you could provide us your customer receipt of this Pabobo.
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> We look forward to hear from you.
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> Wishing you good day.
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> Kind regards,
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> *Jeno Serenio*
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> *Sales Coordinator*
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> *UAE weekend: Friday and Saturday*
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> *JENO SERENIO*
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> SALES COORDINATOR
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> DUBAI SILICON OASIS FREE ZONE
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> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
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> PO BOX 450201  •  DUBAI - UAE
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> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
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> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
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> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 12, 2020 2:30 PM
> *To:* Jeno Serenio <[email-masked]>; Mylyn Vega <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* Order #600907336 // Sku :YGT-MLP-GREY-UK // Name :Pabobo
> Lumilove Penguin With Music - Grey // Defective
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>
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> Dear Vendor,
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> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation and assessment.
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> Return Reason:doesnt_work_or_defective
> Comments :The light doesn’t work. Even after being completely charged, the
> autonomy is very low (one or 2 hours instead of 11).
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> We appreciate your support in this matter, Thank you.
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> Regards,
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> Den mark
>