Subject: Re: 600907045
From: Karthik Sankar <[email-masked]>
To: Mary Ann Balancio <[email-masked]>, Edel Saballa <[email-masked]>
Cc: "Mari Ibasan (CW.Accounts)" <[email-masked]>, Vipul Arora <[email-masked]>, ChildrenWomen <[email-masked]>, Account <[email-masked]>, Radwa Ali <[email-masked]>, Muhammad Habib <[email-masked]>, "inventory.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Furqan hameed <[email-masked]>, Syed Yakoob <[email-masked]>, Mostafa Said <[email-masked]>, Mohit Caleb <[email-masked]>, Siju Surendran <[email-masked]>, Mamdouh Younes <[email-masked]>, Mo
Date: Sun, 12 Jul 2020 13:29:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Edel,

Could you please approve for the below request so Mary Ann can proceed with
the PO?

*"@'Karthik can you proceed with b2b PO at 50% off the cost for
BK-CS31715?"*

Regards,

On Sun, 12 Jul 2020 at 11:32, Karthik Sankar <[email-masked]> wrote:

> Hi Mary Ann,
>
> Please do the needful.
>
> Regards,
>
>
>
> On Sun, 12 Jul 2020 at 10:20, Simone van Geemen <[email-masked]>
> wrote:
>
>> @'Karthik <[email-masked]> can you proceed with b2b PO at 50% off
>> the cost for BK-CS31715?
>>
>>
>>
>> Thanks,
>>
>> Simone
>>
>>
>>
>> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Sent:* Saturday, July 11, 2020 4:15 PM
>> *To:* 'Simone van Geemen' <[email-masked]>; 'Vipul Arora' <
>> [email-masked]>
>> *Cc:* 'Karthik Sankar' <[email-masked]>; 'ChildrenWomen' <
>> [email-masked]>; 'Account' <[email-masked]>; 'Radwa
>> Ali' <[email-masked]>; 'Muhammad Habib' <[email-masked]>;
>> 'inventory.fc' <[email-masked]>; 'Outbound.fc' <
>> [email-masked]>; 'Mohammad Abdul Naser' <[email-masked]>;
>> 'Furqan hameed' <[email-masked]>; 'Syed Yakoob' <[email-masked]>;
>> 'Mostafa Said' <[email-masked]>; 'Mohit Caleb' <
>> [email-masked]>; 'Siju Surendran' <[email-masked]>; 'Mamdouh
>> Younes' <[email-masked]>; 'Mohammad Abbas' <[email-masked]>;
>> 'customer care' <[email-masked]>
>> *Subject:* RE: 600907045
>>
>>
>>
>> Dear Ms Simone,
>>
>>
>>
>> In order to help you in this matter, we request you to raise new PO. for
>> 1 carseat missing with 50% off from the cost.
>>
>>
>>
>>
>>
>> BELOW THE IS SAMPLE WE ARE MENTIONING IN THE PO.
>>
>> *SS76715 + 2 CS31715*
>>
>> *SS76715 / 1 STROLLER AND  CS31715 /2 CARSEAT*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Simone van Geemen <[email-masked]>
>> *Sent:* Thursday, July 9, 2020 5:08 PM
>> *To:* Vipul Arora <[email-masked]>; Mari Ibasan (CW.Accounts) <
>> [email-masked]>
>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>> [email-masked]>; Account <[email-masked]>; Radwa Ali
>> <[email-masked]>; Muhammad Habib <[email-masked]>;
>> inventory.fc <[email-masked]>; Outbound.fc <
>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>> Mostafa Said <[email-masked]>; Mohit Caleb <
>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>> customer care <[email-masked]>
>> *Subject:* RE: 600907045
>>
>>
>>
>> Hi All,
>>
>>
>>
>> Understanding the situation from both ends, however we have to solve this
>> for the customer ASAP.
>>
>>
>>
>> @Mari <[email-masked]> do you have 1 pc of the same car seat
>> available and could we settle to split the cost of that to solve this case?
>>
>>
>>
>> To avoid this from happening, let’s amend the product name in both our
>> systems for this bundle so we know when sending /receiving the total number
>> to count.
>>
>>
>>
>> Last question, when we sign POD against delivery note from vendor do we
>> count sku’s and QTY or do we also count boxes? In case boxes are counted we
>> should see the mismatch but this should be reported at the same time.
>>
>>
>>
>> Mari, let me know on 50/50 so we solve this.
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>> *From:* Vipul Arora <[email-masked]>
>> *Sent:* Wednesday, July 8, 2020 5:19 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Simone van
>> Geemen <[email-masked]>
>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>> [email-masked]>; Account <[email-masked]>; Radwa Ali
>> <[email-masked]>; Muhammad Habib <[email-masked]>;
>> inventory.fc <[email-masked]>; Outbound.fc <
>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>> Mostafa Said <[email-masked]>; Mohit Caleb <
>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>> customer care <[email-masked]>
>> *Subject:* Re: 600907045
>>
>>
>>
>> +Simone van Geemen <[email-masked]> : Your support is required
>> here for the solution.
>>
>>
>>
>> On Wed, 8 Jul 2020 at 17:14, Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Vipul
>>
>>
>>
>> I’ve explained already very clear. Incomplete or missing item upon
>> delivery your team will rejected the item. POD is the most important
>> document for us against customer complaining for not receiving the item or
>> missing item. Therefore we advise our driver in all deliveries to get sign
>> and stamp the POD so in case of this kind of situation, we have proof to
>> show to the customer.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Vipul Arora <[email-masked]>
>> *Sent:* Wednesday, July 8, 2020 3:51 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>> [email-masked]>; Account <[email-masked]>; Radwa Ali
>> <[email-masked]>; Muhammad Habib <[email-masked]>;
>> inventory.fc <[email-masked]>; Outbound.fc <
>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>> Mostafa Said <[email-masked]>; Mohit Caleb <
>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>> customer care <[email-masked]>
>> *Subject:* Re: 600907045
>>
>>
>>
>> Dear Mari,
>>
>>
>>
>> That's what I am saying we received as per PO and description is *Babytrend
>> - Double Stroller + Infant Car Seat - Millennium. *It is not mentioned 2
>> car seats in the description but as per image on website. It should be 2
>> car seat.
>>
>>
>>
>>
>>
>> Thanks
>>
>> Vipul
>>
>>
>>
>>
>>
>> On Wed, 8 Jul 2020 at 15:42, Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> We also showed you the POD which signed and stamped by your warehouse
>> team. Your team is checking one by one the items according to the PO. Any
>> missing bundle item or different item, different color will be rejected
>> upon delivery. It is delivered from our side and no miss item.
>>
>>
>>
>>
>>
>> *From:* Vipul Arora <[email-masked]>
>> *Sent:* Wednesday, July 8, 2020 3:36 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>> [email-masked]>; Account <[email-masked]>; Radwa Ali
>> <[email-masked]>; Muhammad Habib <[email-masked]>;
>> inventory.fc <[email-masked]>; Outbound.fc <
>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>> Mostafa Said <[email-masked]>; Mohit Caleb <
>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>> customer care <[email-masked]>
>> *Subject:* Re: 600907045
>>
>>
>>
>> Dear Mari,
>>
>>
>>
>> I am showing you the proof of delivery that you delivered only one car
>> seat.
>>
>>
>>
>> @Karthik Sankar <[email-masked]> : please check with the vendor
>> and fix it as there is no description on PO regarding 2 car seat.
>>
>>
>>
>> Thanks
>>
>> Vipul
>>
>>
>>
>> On Wed, 8 Jul 2020 at 15:28, Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Its now under your warehouse responsibility. We delivered complete set
>> from our side.
>>
>>
>>
>> *From:* Vipul Arora <[email-masked]>
>> *Sent:* Wednesday, July 8, 2020 3:25 PM
>> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
>> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
>> [email-masked]>; Account <[email-masked]>; Radwa Ali
>> <[email-masked]>; Muhammad Habib <[email-masked]>;
>> inventory.fc <[email-masked]>; Outbound.fc <
>> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
>> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
>> Mostafa Said <[email-masked]>; Mohit Caleb <
>> [email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
>> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
>> customer care <[email-masked]>
>> *Subject:* Re: 600907045
>>
>>
>>
>> Dear Mari
>>
>>
>>
>> We agree that you delivered the item and same day but the customer
>> complaint that it should be 1 stroller and 2 car seat but they
>> received only 1 car seat.
>>
>>
>>
>> I have also shared the snapshot of the camera while making a bundle by
>> your team in our WH. Please send 1 missing car seat so we send it customer.
>>
>>
>>
>> Thanks
>>
>> Vipul
>>
>>
>>
>> On Wed, 8 Jul 2020 at 13:56, Mari Ibasan (CW.Accounts) <
>> [email-masked]> wrote:
>>
>> Dear Karthik,
>>
>>
>>
>> POD was signed and stamped by your warehouse team. Also inventory of
>> items released on that particular day is matched with our record.
>>
>>
>>
>>
>>
>> *From:* Karthik Sankar <[email-masked]>
>> *Sent:* Wednesday, July 8, 2020 1:03 PM
>> *To:* Crm <[email-masked]>; ChildrenWomen <[email-masked]>;
>> Account <[email-masked]>
>> *Cc:* Radwa Ali <[email-masked]>; Muhammad Habib <
>> [email-masked]>; inventory.fc <[email-masked]>;
>> Outbound.fc <[email-masked]>; Mohammad Abdul Naser <
>> [email-masked]>; Furqan hameed <[email-masked]>; Syed
>> Yakoob <[email-masked]>; Mostafa Said <[email-masked]>;
>> Mohit Caleb <[email-masked]>; Siju Surendran <[email-masked]>;
>> Mamdouh Younes <[email-masked]>; Mohammad Abbas <
>> [email-masked]>; customer care <[email-masked]>; Vipul Arora <
>> [email-masked]>
>> *Subject:* Re: 600907045
>>
>>
>>
>>   Hi Mari,
>>
>>
>>
>> POMUMZ_DXB218311 -> BK-SS76773+2CS31773
>>
>>
>>
>> Only one car seat received instead of 2.  Please check the
>> image attached. Could you please assist here?
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>> On Tue, 7 Jul 2020 at 19:35, Vipul Arora <[email-masked]> wrote:
>>
>> +Karthik Sankar <[email-masked]> Vendor delivered only 1 car
>> seat. Attached snapshot of receiving for you reference. Please check with
>> the vendor and ask him to send the missing item by tomorrow so we can send
>> it to the customer.
>>
>>
>>
>>
>>
>>
>>
>> On Tue, 7 Jul 2020 at 18:49, Radwa Ali <[email-masked]> wrote:
>>
>> Hi All ,
>>
>> The customer is following up again.
>>
>> We need an answer as the case has been going on for too long. The
>> customer is following up daily.
>>
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jul 6, 2020 at 1:51 PM Muhammad Habib <[email-masked]>
>> wrote:
>>
>> @Furqan hameed <[email-masked]> @Vipul Arora <[email-masked]> Please
>> update
>>
>> @Mohit Caleb <[email-masked]>  CC team is following up on this case
>> via zendesk.
>>
>>
>>
>> On Sun, Jul 5, 2020 at 9:43 AM Muhammad Habib <[email-masked]>
>> wrote:
>>
>> @Furqan hameed <[email-masked]>  Please help here. If we received
>> the right item.
>>
>>
>>
>> On Thu, Jul 2, 2020 at 1:27 PM Mohammad Abdul Naser <
>> [email-masked]> wrote:
>>
>> Dear Team
>>
>>
>>
>> We have checked for the above mentioned missing car seat in WH and
>> physically it was not found.
>>
>> Please check the CCTV footage of packing
>>
>>
>>
>> On Wed, Jul 1, 2020 at 9:50 PM Syed Yakoob <[email-masked]> wrote:
>>
>> Dear Habib,
>>
>>
>>
>> I have checked on the location from which this got picked but couldn't
>> find it. @inventory.fc <[email-masked]> @Siju Surendran
>> <[email-masked]> can you please check on this and help.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> ᐧ
>>
>>
>>
>> On Wed, 1 Jul 2020 at 16:31, Muhammad Habib <[email-masked]>
>> wrote:
>>
>> Dear Team,
>>
>> SKU: BK-SS76773+2CS31773
>>
>>  Babytrend - Double Stroller + Infant Car Seat - Millennium Includes 1
>> Double Stroller and 2 Car Seat but  the customer received on car seat
>> only
>>
>>
>> please check for missing part.
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> Thanks & regards,
>>
>>
>>
>>
>>
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>> .
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> Thanks & regards,
>>
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> Thanks & regards,
>>
>>
>>
>>
>>
>>