Subject: Re: MCI CASE - VERY URGENT - ESCALATED - 70792199 -100136213
From: Malak Nobeh <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Rodina Magdy <[email-masked]>, Sagar Khawani <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Fahad Shafiq <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Date: Sun, 12 Jul 2020 12:32:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Eugene,

Please note the shipment 70792199 returned by the customer on the same time
of delivery, however as per naqel website its shown delivered, we got a
confirmation through the email two times from the customer, and naqel team
still not responding.

Kindly note we will process the refund as this is MCI ESCALATED case.

@Hussain Firoz Miyagamwala <[email-masked]> Please create the CRA.

@Sagar Khawani <[email-masked]> @Fahad Shafiq
<[email-masked]> @Shajeeb
Cheriyath <[email-masked]> Please process the refund , approved by
@Asad <[email-masked]> .

1) Order number:100136213
2) Is the credit memo on Magento, Yes or No?:
3) GC has been created / deactivated: Please assure that GC is deactivated
4) SKU: STM-7600310194
5) Amount: 313.95 AED
6) Refund reason:DAMAGED ITEM / RETURN / ALREADY COLLECTED
7) Payment method: CC
8) Refund before or after shipping?: AFTER

Thank you.

On Sun, 12 Jul 2020 at 10:44, Malak Nobeh <[email-masked]> wrote:

> Please advice
>
> On Sun, 12 Jul 2020 at 10:08, Malak Nobeh <[email-masked]> wrote:
>
>> Dear Naqel Team,
>>
>> Please confirm if the shipment was returned as the customer confirmed she
>> return it on the same time of delivery cause we need to process the refund
>> and this is MCI CASE.
>>
>>
>> Thanks.
>>
>>
>>
>> --
>>
>>
>
> --
>
>

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