Subject: Re: Missing item - Order #600769132 - Urgent !
From: Den_Rachel <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Mostafa Said <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Jaymar Tolentino <[email-masked]>, "Returns.fc" <[email-masked]>, Alina D'Souza <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sun, 12 Jul 2020 11:59:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

Thank you for the update.

Please offer refund to the customer and issue an RTV.
A credit note will be given once the item has arrived back to us.

Best Regards,

Rachel Alabado
Customer Service
Denaster General Trading LLC
Gold & Diamond Park,
Building No. 7, Office 116,
Sheikh Zayed Rd
P.O. Box: 487463
Dubai, U.A.E.

Tel:   +971 (0)4 4473106

> On Jul 8, 2020, at 4:19 PM, Radwa Ali <[email-masked]> wrote:
> 
> Hi All,
> The serial number SN: BHSW1847CH008203  Or SN: BHSW1847CH003203
> As the box is used and the number is not clear.
> She does not want the replacement she wants to get the refund.
> 
> Radwa Ali
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>  │ w: www.mumzworld.com <http://www.mumzworld.com/>
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
> 
> 
> 
> On Wed, Jul 1, 2020 at 2:24 PM Den_Rachel <[email-masked] <mailto:[email-masked]>> wrote:
> Hi Mary Anne,
> 
> Thank you for your reply.
> 
> Please note that we are providing replacement but we will need the box with accessories.
> Could you please arrange so we can deliver and collect at the same time?
> 
> 
> Thanks and look forward to hearing from you.
> 
> 
> 
> Best Regards,
> 
> Rachel Alabado
> Customer Service
> Denaster General Trading LLC
> Gold & Diamond Park,
> Building No. 7, Office 116,
> Sheikh Zayed Rd
> P.O. Box: 487463
> Dubai, U.A.E.
> 
> Tel:   +971 (0)4 4473106
> 
>> On Jul 1, 2020, at 2:06 PM, Mary Anne Agapito <[email-masked] <mailto:[email-masked]>> wrote:
>> 
>> Hi Rachel,
>> 
>> We have already informed the customer, we are just waiting for the reply.
>> 
>> We will surely share the details once confirmed.
>> 
>> Thank you
>> Warm Regards,
>> 
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <mailto:[email-masked]> │ w: www.mumzworld.com <http://www.mumzworld.com/>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> On Wed, Jul 1, 2020 at 10:29 AM Den_Rachel <[email-masked] <mailto:[email-masked]>> wrote:
>> Hi Mary Anne,
>> 
>> Thank you for your email.
>> 
>> 
>> Could you please share the serial number?
>> 
>> 
>> 
>> 
>> Best Regards,
>> 
>> Rachel Alabado
>> Customer Service
>> Denaster General Trading LLC
>> Gold & Diamond Park,
>> Building No. 7, Office 116,
>> Sheikh Zayed Rd
>> P.O. Box: 487463
>> Dubai, U.A.E.
>> 
>> Tel:   +971 (0)4 4473106
>> 
>>> On Jul 1, 2020, at 9:16 AM, Mary Anne Agapito <[email-masked] <mailto:[email-masked]>> wrote:
>>> 
>>> Hi Rachel,
>>> 
>>> May we have an update on this case, please?
>>> 
>>> The customer keeps on follow8ing up and asking for her refund.
>>> 
>>> Please advise. Thank you
>>> Warm Regards,
>>> 
>>> Mary Anne Agapito
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <mailto:[email-masked]> │ w: www.mumzworld.com <http://www.mumzworld.com/>
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>>> 
>>> 
>>> 
>>> 
>>> On Mon, Jun 29, 2020 at 1:34 PM Den_Rachel <[email-masked] <mailto:[email-masked]>> wrote:
>>> Dear Team,
>>> 
>>> Thank you for your email.
>>> 
>>> 
>>> Please be informed that we have forwarded over your concern with the brand and still checking what is the best option to assist you with this case.
>>> We will get back to you with an update.
>>> 
>>> Meantime, please bear with us.
>>> 
>>> 
>>> 
>>> Best Regards,
>>> 
>>> Rachel Alabado
>>> Customer Service
>>> Denaster General Trading LLC
>>> Gold & Diamond Park,
>>> Building No. 7, Office 116,
>>> Sheikh Zayed Rd
>>> P.O. Box: 487463
>>> Dubai, U.A.E.
>>> 
>>> Tel:   +971 (0)4 4473106
>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>>> Begin forwarded message:
>>>>> 
>>>>> From: Mary Anne Agapito <[email-masked] <mailto:[email-masked]>>
>>>>> Subject: Re: Missing item - Order #600769132 - Urgent !
>>>>> Date: June 28, 2020 at 5:45:52 PM GMT+4
>>>>> To: [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>
>>>>> Cc: Mostafa Said <[email-masked] <mailto:[email-masked]>>, Ekta Jesswani <[email-masked] <mailto:[email-masked]>>, lastmile <[email-masked] <mailto:[email-masked]>>, "Outbound.fc" <[email-masked] <mailto:[email-masked]>>, customer care <[email-masked] <mailto:[email-masked]>>, Radwa Ali <[email-masked] <mailto:[email-masked]>>, Jaymar Tolentino <[email-masked] <mailto:[email-masked]>>, "Returns.fc" <[email-masked] <mailto:[email-masked]>>, "Alina D'Souza" <[email-masked] <mailto:[email-masked]>>, Eugene Mugisa <[email-masked] <mailto:[email-masked]>>
>>>>> 
>>>>> Hi Team,
>>>>> 
>>>>> We need your assistance in this case.
>>>>> 
>>>>> The customer received an empty box, the camera is missing. As per our team in the warehouse, it's an SOP not to open any sealed package. 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> Here is the PO: POMUMZ_DXB167574
>>>>> 
>>>>> Now, the customer is asking for a refund. Please assist and advise.
>>>>> 
>>>>> Thank you
>>>>> Warm Regards,
>>>>> 
>>>>> Mary Anne Agapito
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <mailto:[email-masked]> │ w: www.mumzworld.com <http://www.mumzworld.com/>
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> On Wed, Apr 1, 2020 at 10:46 AM Radwa Ali <[email-masked] <mailto:[email-masked]>> wrote:
>>>>> Thank you Mostafa.
>>>>> 
>>>>> @Ekta Jesswani <mailto:[email-masked]>  Please assist with the issue below.
>>>>> Outbound advised the box was not opened customer says she received an empty box and she is very frustrated.
>>>>> 
>>>>> Radwa Ali
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>  │ w: www.mumzworld.com <http://www.mumzworld.com/>
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>>>>> 
>>>>> 
>>>>> 
>>>>> On Tue, Mar 31, 2020 at 3:44 PM Mostafa Said <[email-masked] <mailto:[email-masked]>> wrote:
>>>>> Hello Radwa,
>>>>> 
>>>>> I have checked the CCTV for packing this order, but please note that we are not opening any box as per our SOP.
>>>>> So the item packed as we received. 
>>>>> 
>>>>> On Tue, Mar 31, 2020 at 2:40 PM Radwa Ali <[email-masked] <mailto:[email-masked]>> wrote:
>>>>> Hi Team,
>>>>> Appreciate your assistance with this issue. the customer has the below SKU in her order and it is supposedly shipped.
>>>>> When she received it the box was empty and had no Camera.
>>>>> Please investigate as this cost 735 AED and she is very unhappy.
>>>>> 
>>>>> Order #600769132
>>>>> AWB #MumzDriver
>>>>> Courier:MumzDriver / Moeen
>>>>> Missing item:Ring - Stick Up Wired HD Security Camera - White
>>>>> SKU:DNT-8SN1S9-WEU0 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1092467>
>>>>> Picture of the missing item if available:
>>>>> 
>>>>> Radwa Ali
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>  │ w: www.mumzworld.com <http://www.mumzworld.com/>
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>>>>> 
>>>>> 
>>>>> -- 
>>>>> You received this message because you are subscribed to the Google Groups "Outbound.fc" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send an email to [email-masked] <mailto:[email-masked]>.
>>>>> To view this discussion on the web visit https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com?utm_medium=email&utm_source=footer>.
>>>>> 
>>>>> 
>>>>> -- 
>>>>> 
>>>> 
>>> 
>> 
>