Subject: Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
From: Mohamed Magdy <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Mukhtar Westborn <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, Samran Iftikhar <[email-masked]>, David Nunes <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Date: Sun, 12 Jul 2020 09:14:36 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

PLease advise when we can have the replacement for the customer?

Thanks

On Sat, Jul 11, 2020 at 3:53 PM Denmark A <[email-masked]> wrote:

> Dear Mukhtar,
>
> Thank you for your email.
>
> POMUMZ_DXB211695
>
> Regards,
> Den mark
>
> On Sat, Jul 11, 2020 at 3:50 PM Mukhtar Westborn <[email-masked]>
> wrote:
>
>> Hi Denmark,
>>
>> Apologies for delay,
>>
>> Please share the P O number to enable us to send a replacement stand in
>> the next delivery.
>>
>> @ Alex / David : Please send *"Little Gem Rocking Stand Dove Grey"*  as
>> replacement for defective once the order number is confirmed.
>>
>> Regards,
>> Mukhtar
>>
>> On Sat, Jul 11, 2020 at 3:11 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Abigail,
>>>
>>> Still did not yet receive the replacement, and still the item is with
>>> us. The customer is following up.
>>>
>>> Regards,
>>>
>>> On Sun, Jun 28, 2020 at 10:58 AM Abigail Nicole Capinpin <
>>> [email-masked]> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> To close this issue, vendor confirmed that they will replace it with a
>>>> new one and we shall return the defective item. Please close this issue
>>>> asap to avoid customer complaints.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> *Abigail Capinpin*
>>>> Junior Buyer
>>>>
>>>> *P* +971 4 433 9455
>>>> *E* [email-masked]
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Saturday, June 27, 2020 9:06 AM
>>>> *To:* Mukhtar Westborn <[email-masked]>
>>>> *Cc:* Samran Iftikhar <[email-masked]>; David Nunes <
>>>> [email-masked]>; Warehouse <[email-masked]>; Alex
>>>> Samuel <[email-masked]>; Amir Westborn <[email-masked]>;
>>>> customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
>>>> Anthony Laraga <[email-masked]>; Mohamed Magdy <
>>>> [email-masked]>; Abigail Nicole Capinpin <
>>>> [email-masked]>
>>>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder
>>>> Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>>>
>>>>
>>>>
>>>> Dear Mukhtar,
>>>>
>>>>
>>>>
>>>> Apologies for the late reply, as per customer.
>>>>
>>>>
>>>>
>>>> Comments :I got the wood stick 2 one is big and the other one is small
>>>> so it can fit but the other one is big .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 5:13 PM Abigail Nicole Capinpin <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> Please confirm if vendor can deliver a new stand then the defective one
>>>> will be sent back to them along with other returns by month-end.
>>>>
>>>>
>>>>
>>>> @Samran <[email-masked]> – Fyi for this return item.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> *Abigail Capinpin*
>>>> Junior Buyer
>>>>
>>>> *P* +971 4 433 9455
>>>> *E* [email-masked]
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mukhtar Westborn <[email-masked]>
>>>> *Sent:* Wednesday, June 24, 2020 5:06 PM
>>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>>> *Cc:* Denmark A <[email-masked]>; David Nunes <
>>>> [email-masked]>; Warehouse <[email-masked]>; Alex
>>>> Samuel <[email-masked]>; Amir Westborn <[email-masked]>;
>>>> customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>>> Iftikhar <[email-masked]>; Mark Anthony Laraga <
>>>> [email-masked]>; Mohamed Magdy <[email-masked]>
>>>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder
>>>> Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>>>
>>>>
>>>>
>>>> Hi Abigail,
>>>>
>>>>
>>>>
>>>> I did suggested that in my reply earlier.
>>>>
>>>> Will send you new stand to replace with defective one.
>>>>
>>>>
>>>>
>>>> If you confirm, i will send stand to your warehouse in next delivery.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mukhtar
>>>>
>>>>
>>>>
>>>> On Wed, 24 Jun 2020, 4:10 pm Abigail Nicole Capinpin, <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Mukthar,
>>>>
>>>>
>>>>
>>>> If I may jump in - can you please issue a replacement so the team can
>>>> send it to the customer and send you the defective item by end of the month
>>>> along with other returns?
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> *Abigail Capinpin*
>>>> Junior Buyer
>>>>
>>>> *P* +971 4 433 9455
>>>> *E* [email-masked]
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Wednesday, June 24, 2020 4:05 PM
>>>> *To:* Mukhtar Westborn <[email-masked]>
>>>> *Cc:* David Nunes <[email-masked]>; Warehouse <
>>>> [email-masked]>; Alex Samuel <[email-masked]>;
>>>> Amir Westborn <[email-masked]>; customer care <
>>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>>> Mark Anthony Laraga <[email-masked]>; Mohamed Magdy <
>>>> [email-masked]>; Abigail Nicole Capinpin <
>>>> [email-masked]>
>>>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder
>>>> Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>>>
>>>>
>>>>
>>>> Dear Mukhtar,
>>>>
>>>>
>>>>
>>>> Do we have any other option to gratify the customer needs? Is it
>>>> possible for you to give a Credit Note?
>>>>
>>>>
>>>>
>>>> @Mohamed Magdy <[email-masked]> Please assist.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 3:09 PM Mukhtar Westborn <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>>
>>>>
>>>> Our warehouse is Total Freight International, FB 70, DWC.
>>>>
>>>>
>>>>
>>>> Please note this is a restricted area and your courier guy will need
>>>> gate pass to enter. We have already discussed with your logistics team to
>>>> send all return items in one shipment only by the end of each month. It is
>>>> difficult for us to issue separate gate passes for every return.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Mukhtar
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 2:09 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Mukhtar,
>>>>
>>>>
>>>>
>>>> As per customer .
>>>>
>>>>
>>>>
>>>> :I got the wood stick. There are 2 one is big and the other one is
>>>> small so it can fit but the other one is big .
>>>>
>>>>
>>>>
>>>> Please accept the item so that you can further investigate it, share us
>>>> with your complete address and contact person details to whom we will hand
>>>> over the item .
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 2:00 PM Mukhtar Westborn <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> If there is a problem only in stand,  we can send you a new stand to
>>>> replace it with the defective one.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Mukhtar
>>>>
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 1:21 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> Return Reason:missing_part_or_pieces
>>>> Comments :I got the wood stick there is 2 one is big and the other one
>>>> is small so it can fit but the other one is big .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Regards,*
>>>>
>>>>
>>>>
>>>> *Mukhtar Shaikh*
>>>>
>>>> *Business Development Manager *
>>>>
>>>> *Westborn Ltd.*
>>>>
>>>> *Unit 16 *
>>>>
>>>> *Electric Avenue Industrial Estate*
>>>>
>>>> *Dulverton Rd.*
>>>>
>>>> *Birmingham*
>>>>
>>>> *B6 7JJ*
>>>>
>>>> *United Kingdom*
>>>>
>>>> *UAE Mobile: 056 398 6846*
>>>>
>>>> *Tel: 0844 7744644*
>>>>
>>>> *Fax: 0844 7744438*
>>>>
>>>>
>>>>
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