Subject: Re: Extra Item received - 700244424
From: Mohamed Magdy <[email-masked]>
To: Johannes Jade Pabeca <[email-masked]>
Cc: Mostafa saad <[email-masked]>, "Outbound.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohit Caleb <[email-masked]>, Denmark A <[email-masked]>, Customer Care Team <[email-masked]>, Samiya Sheikh <[email-masked]>, Mostafa Said <[email-masked]>
Date: Sun, 12 Jul 2020 09:01:56 +0400
List-Id: <ccteam.mumzworld.com>

@Mostafa saad <[email-masked]> ...Since its an extra item no need
for CRA creation please proceed with the pickup

On Sun, Jul 12, 2020 at 8:25 AM Johannes Jade Pabeca <[email-masked]>
wrote:

> Hi Mostafa,
>
> Please always ask @Alina D'Souza <[email-masked]> to create the CRA
> for any Extra or Missing item to proceed.   >>>  Is it possible to create
> CRA when the item is not even in the order?
>
> BR
>
> On Thu, Jul 9, 2020 at 1:57 PM Mostafa Said <[email-masked]>
> wrote:
>
>> @Alina D'Souza <[email-masked]> Could you please collect the Extra
>> item?
>>
>> On Thu, Jul 9, 2020 at 1:51 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Mohamed Magdy <[email-masked]>  Its must be created CRA to
>>> proceed
>>>
>>> @Outbound.fc <[email-masked]>  Please always ask @Alina
>>> D'Souza <[email-masked]> to create the CRA for any Extra or
>>> Missing item to proceed.
>>>
>>>
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 9:34 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> @mostafa what is the update her?
>>>>
>>>> On Wed, Jul 8, 2020 at 9:39 AM Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dears,
>>>>>
>>>>> After reviewing the packing footage, we packed the order normally with
>>>>> the required items nothing more, nothing less.
>>>>> and the order was packed in a very good condition.
>>>>> @Mostafa saad <[email-masked]> Could you please check maybe
>>>>> the customer received 2 packaged with the same AWB? maybe your team printed
>>>>> duplicate AWBs.
>>>>>
>>>>> On Wed, Jul 8, 2020 at 9:19 AM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Mostafa Said <[email-masked]>
>>>>>>
>>>>>> Kindly investigate this & if the packer is at mistake issue a warning
>>>>>> letter with deduction.
>>>>>>
>>>>>> Thanks & Regards
>>>>>> ᐧ
>>>>>>
>>>>>> On Wed, Jul 8, 2020 at 9:12 AM Mohamed Magdy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Denmark A <[email-masked]> ....FYI
>>>>>>>
>>>>>>> @Mohit Caleb <[email-masked]> ....Please advise how this
>>>>>>> happened?
>>>>>>>
>>>>>>> On Wed, Jul 8, 2020 at 9:02 AM Johannes Jade Pabeca <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa and Team,
>>>>>>>>
>>>>>>>> Pls arrange collection for extra item received ( NUTRIBULLET  item
>>>>>>>> is not even part of her order )
>>>>>>>>
>>>>>>>> This must be an error in labelling.
>>>>>>>>
>>>>>>>> Pls let me know how soon you can arrange so I can send an update to
>>>>>>>> the customer
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Johannes Jade *
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>
>
> --
> *Johannes Jade *
>
>

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