Subject: Re: Request for CRA
From: Johannes Jade Pabeca <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Customer Care Team <[email-masked]>, Sagar Khawani <[email-masked]>, Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Sun, 12 Jul 2020 08:45:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair and Ahmed,

When can we expect the CRA for items under

200265994_1 AND 200265994_3

The customer is following up on her refund.

Pls action this once and for all.

Thank you

On Wed, Jul 8, 2020 at 11:37 AM Johannes Jade Pabeca <[email-masked]>
wrote:

> Hi Hussain,
>
> Noted. But please be aware also that these are old orders and customers
> keep on following up and CC team is taking all the complaints and blame
> that we have not addressed the customers' issues urgently.
>
> Thank you for understanding.
>
> On Tue, Jul 7, 2020 at 5:46 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear JJ,
>>
>> As you know I am already following up with Zubair on this.
>>
>>
>>
>> On Tue, Jul 7, 2020 at 2:53 PM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>>> Hi Hussain,
>>>
>>> Update on the item, not in CRA
>>>
>>> Order : 100135708_2
>>> Item :  BNDL-KSA-4124-X2+60-NOURA-4124-NOURA-4121
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 21, 2020 at 8:20 AM Johannes Jade Pabeca <
>>> [email-masked]> wrote:
>>>
>>>> Team,
>>>>
>>>> Any update on this pls?
>>>>
>>>> Thank you
>>>>
>>>> On Thu, Jun 18, 2020 at 11:38 AM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> Please check here and assist.
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 11:33 AM Johannes Jade Pabeca <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>> These customers ( see attached ) can no longer wait for their
>>>>>> remaining items and wants a refund.
>>>>>>
>>>>>> Please create CRA as the majority of the existing CRA  does not
>>>>>> include certain items.
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Johannes Jade *
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Johannes Jade *
>>>>
>>>>
>>>
>>>
>>> --
>>> *Johannes Jade *
>>>
>>>
>>
>
> --
> *Johannes Jade *
>
>

-- 
*Johannes Jade *