Subject: RE: Order Number 600325347
From: brands <[email-masked]>
To: Denmark A <[email-masked]>
Cc: rizwan <[email-masked]>, repairs <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Alina D'Souza <[email-masked]>, Returns.fc <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Sun, 12 Jul 2020 04:13:34 +0000
List-Id: <ccteam.mumzworld.com>

Please send the item in our warehouse for checking.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]>
Sent: Sunday, July 12, 2020 8:13 AM
To: brands <[email-masked]>
Cc: rizwan <[email-masked]>; repairs <[email-masked]>; Jeffin Joy <[email-masked]>; customer care <[email-masked]>; Anas nazzal <[email-masked]>; Alina D'Souza <[email-masked]>; Returns.fc <[email-masked]>; Mary Anne Agapito <[email-masked]>
Subject: Re: Order Number 600325347

Dear Raymond,

Not yet , I am waiting for your approval.

Regards,
Den mark

On Sun, Jul 12, 2020 at 8:09 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Good Morning!
Did you send the item in our warehouse?

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 8:08 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Number 600325347

Dear Raymond,

Please respond thank you.

Regards,
Den mark

On Sat, Jul 11, 2020 at 9:51 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Raymond,

Please find the attached RMA filled up form for your reference.

Regards,
Den mark

On Sun, Jul 5, 2020 at 2:00 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Thank you for the confirmation.

As soon as we have collected the item, we will immediately hand it over to you.

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Jul 5, 2020 at 12:12 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mary Anne,

We don’t charge for repair but if we need an sparepart we will charge your customer for it.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 5, 2020 11:58 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order Number 600325347

Hi Team,

May we ask if there is an extra charge the customer needs to pay? Is this still covered by the warranty?

@Denmark A<mailto:[email-masked]>  - please assist with the RMA

@Alina D'Souza<mailto:[email-masked]>  - please arrange the collection, the vendor confirmed they will check it

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Jun 30, 2020 at 1:28 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Kindly assist us with RMA.

Best regards,
Anas Nazzal

On Tue, Jun 30, 2020 at 12:40 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Anas,

Good day!
kindly send us the RMA with complete details and send the item back to our warehouse for checking. ( RMA is required )

Note: we don’t do house visit for repairing an item. You need to send the item in our warehouse and we will  check and update you.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Anas nazzal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 30, 2020 12:33 PM
To: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>; mili <[email-masked]<mailto:[email-masked]>>
Cc: Jeffin Joy <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Order Number 600325347

Dear Team,

Kindly note that the below customer informed us that Chicco - Duo Style Go Cross Over - Elegance is not working perfectly now and would like to arrange a visit ffo him by the maintenance
team.
The customer agreed to pay any extra charge in case any parts need to be replaced.

Best Regards,
Anas Nazzal