Subject: RE: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE
From: Sreekumar <[email-masked]>
To: Leah Buan <[email-masked]>, Denmark A <[email-masked]>, Sijo Devassy <[email-masked]>
Cc: Melisha Pinto <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Arif Mohammed <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Buthainah Hamoud <[email-masked]>, Francois Marque <[email-masked]>, Eric De Guzman <[email-masked]>, "Renan Jr. Saladar" <[email-masked]>, Neil Bissoon <[email-masked]>
Date: Sun, 12 Jul 2020 04:07:06 +0000
List-Id: <ccteam.mumzworld.com>

Hi Leah,

Please share the transfer for the exchange item and create a return transfer for the damage item.

Regards,

Sreekumar
Senior Warehouse Coordinator | UAE

Kamal Osman Jamjoom Trading LLC
Plot No. 597-4886, Dubai Investment Park - 2
PO Box 27844, Dubai – UAE
Google Map: https://goo.gl/maps/e73uTn5tBdq
+971 4 3355232 Ext 6119 , + 971 50 2985262
www.kojamjoom.com<http://www.kojamjoom.com/>

Our Mission:
Build a successful leading retail business that improves the quality of life through the creation of meaningful jobs in our communities
that challenge people to grow in an ethical and fair environment, whilst having fun

From: Leah Buan
Sent: Sunday, July 12, 2020 8:06 AM
To: Denmark A; Sijo Devassy
Cc: Melisha Pinto; customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Abdelmohsen basha; Buthainah Hamoud; Francois Marque; Eric De Guzman; Renan Jr. Saladar; Neil Bissoon; Sreekumar
Subject: RE: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Hi Denmark,

Please see below contact person and address of our warehouse.

Attention: Sijo Devassy

Warehouse Coordinator –ELC

Kamal Osman Jamjoom Trading LLC

Near Pace Food Stuff Trading

Plot No. 597-4886, Dubai Investment Park -2

PO Box 27844, Dubai, United Arab Emirates

Phone +9714 335 5232 Ext6121

UAE Mobile : + 971 502512373

Dear Sijo,

Please kindly advise once we receive the return( faulty item ) and will replace with the new one.

Thanks.

Regards,

Leah Buan

From: Denmark A [mailto:[email-masked]]
Sent: 12 July 2020 08:04
To: Leah Buan <[email-masked]<mailto:[email-masked]>>
Cc: Melisha Pinto <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Neil Bissoon <[email-masked]<mailto:[email-masked]>>; Sreekumar <[email-masked]<mailto:[email-masked]>>; Sijo Devassy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Dear Leah,

Noted on this, please share your complete address and contact person details.

Regards,

Den mark

On Sun, Jul 12, 2020 at 7:39 AM Leah Buan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Denmark,

Good morning, customer bought the item last 12the of May and they used it for one & half month already in good condition, please note that we have exchange policy of 7days from the date of purchase. This time we will exchange it for the customer but going forward all exchange will happen within the exchange policy.

Customer should inform us like 7 days  after their purchase the item if it is not working or not properly working so we can raise the issue to the supplier.

Please kindly collect the item from the customer and return back to the warehouse and we will exchange it with the new one. Kindly advise once return to the warehouse I will inform our warehouse team to provide one and handover to your team.

Thanks.

Regards,

Leah Buan

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: 11 July 2020 10:15
To: Leah Buan <[email-masked]<mailto:[email-masked]>>
Cc: Melisha Pinto <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Neil Bissoon <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Dear Leah,

POMUMZ_DXB194694

Regards,

Den mark

On Thu, Jul 9, 2020 at 4:18 PM Leah Buan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Denmark,

Please can you send us the PO number for this order for our reference.

Thanks.

Regards,

Leah Buan

From: Melisha Pinto
Sent: 09 July 2020 16:17
To: Leah Buan <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Neil Bissoon <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Hi Leah,

Please replace if it is within the exchange policy terms.

Regards,

MELISHA PINTO

DEPUTY BUYER – ELC Division

Tel : +9714 335 5232 ext. 1093

www.elctoys.com<https://www.toyschool.com/apex/f?p=105:1:::NO>

[/var/folders/w6/1np7gc651r506plvgjrv_kym0000gq/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/[email-masked]]       <https://www.facebook.com/elctoys/>   <https://www.youtube.com/channel/UCd8yKAGmoBSEas76p1Dfijg?view_as=subscriber>   <https://www.instagram.com/elctoys/>

Our Mission at Kamal Osman Jamjoom Group LLC:

Build a successful leading retail business that improves the quality of life

through the creation of meaningful jobs in our communities that challenge

people to grow in an ethical and fair environment, whilst having fun.

From: Leah Buan
Sent: Thursday, July 9, 2020 4:14 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Melisha Pinto <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Neil Bissoon <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Hi Melisha,

Please kindly advise on the below faulty from MUMZWORLD if we can replace with the new one.

Customer already replace a new battery as per team but still few bubbles come out.

Thanks.

Regards,

Leah Buan

From: Denmark A [mailto:[email-masked]]
Sent: 09 July 2020 16:11
To: Leah Buan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Neil Bissoon <[email-masked]<mailto:[email-masked]>>; Melisha Pinto <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Dear Leah,

Customer replace battery already, could you please permit us to send the item back to your side so that you can evaluate and assess.

Regards,

Den mark

On Thu, Jul 9, 2020 at 4:05 PM Leah Buan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Denmark,

Thank you for the below feedback, please kindly advise the customer to change a new battery, because if the batteries are old the bubbles are few but if the battery are full and new they will give you more bubbles.

Please check and advise.

Best Regards,
Thanks.
Leah Buan-Cruz

Asst. Merchandiser Planner  – ELC Division

Tel : +9714 335 5232 ext. 2079

www.elctoys.com<https://www.toyschool.com/apex/f?p=105:1:::NO>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: 09 July 2020 15:55
To: Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Leah Buan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Comments :The machine doesnt blow bubbles. The fan seems to work but produces barely any bubbles. We watch music monkeys and they have the same one which produces lots of bubbles so there must be something wrong with the one we were sent. Please send replacement. Thanks

We appreciate your support in this matter, Thank you.

Regards,

Den mark

This electronic message contains information from KAMAL OSMAN JAMJOOM GROUP LLC, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this electronic message in error, please notify me by telephone or email (to the number or email address above) immediately. Activity and use of the KAMAL OSMAN JAMJOOM GROUP LLC. e-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

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This electronic message contains information from KAMAL OSMAN JAMJOOM GROUP LLC, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this electronic message in error, please notify me by telephone or email (to the number or email address above) immediately. Activity and use of the KAMAL OSMAN JAMJOOM GROUP LLC. e-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Disclaimer

This electronic message contains information from KAMAL OSMAN JAMJOOM GROUP LLC, which may be privileged or confidential.  The information is intended for use only by the individual(s) or entity named above.  If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited.  If you have received this electronic message in error, please notify me by telephone or email (to the number or email address above) immediately.  Activity and use of the  KAMAL OSMAN JAMJOOM GROUP LLC. e-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.