Subject: RE: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE
From: Leah Buan <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Melisha Pinto <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Buthainah Hamoud <[email-masked]>, Francois Marque <[email-masked]>, Eric De Guzman <[email-masked]>, "Renan Jr. Saladar" <[email-masked]>, Neil Bissoon <[email-masked]>, Sreekumar <[email-masked]>, Sijo Devassy <[email-masked]>
Date: Sun, 12 Jul 2020 03:39:04 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Good morning, customer bought the item last 12the of May and they used it for one & half month already in good condition, please note that we have exchange policy of 7days from the date of purchase. This time we will exchange it for the customer but going forward all exchange will happen within the exchange policy.

Customer should inform us like 7 days  after their purchase the item if it is not working or not properly working so we can raise the issue to the supplier.

Please kindly collect the item from the customer and return back to the warehouse and we will exchange it with the new one. Kindly advise once return to the warehouse I will inform our warehouse team to provide one and handover to your team.

Thanks.
Regards,
Leah Buan

From: Denmark A [mailto:[email-masked]]
Sent: 11 July 2020 10:15
To: Leah Buan <[email-masked]>
Cc: Melisha Pinto <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>; Buthainah Hamoud <[email-masked]>; Francois Marque <[email-masked]>; Eric De Guzman <[email-masked]>; Renan Jr. Saladar <[email-masked]>; Neil Bissoon <[email-masked]>
Subject: Re: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Dear Leah,

POMUMZ_DXB194694

Regards,
Den mark

On Thu, Jul 9, 2020 at 4:18 PM Leah Buan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please can you send us the PO number for this order for our reference.

Thanks.
Regards,
Leah Buan

From: Melisha Pinto
Sent: 09 July 2020 16:17
To: Leah Buan <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Neil Bissoon <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Hi Leah,

Please replace if it is within the exchange policy terms.

Regards,
MELISHA PINTO
DEPUTY BUYER – ELC Division
Tel : +9714 335 5232 ext. 1093
www.elctoys.com<https://www.toyschool.com/apex/f?p=105:1:::NO>

[/var/folders/w6/1np7gc651r506plvgjrv_kym0000gq/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/[email-masked]]       <https://www.facebook.com/elctoys/>   <https://www.youtube.com/channel/UCd8yKAGmoBSEas76p1Dfijg?view_as=subscriber>   <https://www.instagram.com/elctoys/>

Our Mission at Kamal Osman Jamjoom Group LLC:
Build a successful leading retail business that improves the quality of life
through the creation of meaningful jobs in our communities that challenge
people to grow in an ethical and fair environment, whilst having fun.

From: Leah Buan
Sent: Thursday, July 9, 2020 4:14 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Melisha Pinto <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Neil Bissoon <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Hi Melisha,

Please kindly advise on the below faulty from MUMZWORLD if we can replace with the new one.

Customer already replace a new battery as per team but still few bubbles come out.

Thanks.
Regards,
Leah Buan

From: Denmark A [mailto:[email-masked]]
Sent: 09 July 2020 16:11
To: Leah Buan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Neil Bissoon <[email-masked]<mailto:[email-masked]>>; Melisha Pinto <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Dear Leah,

Customer replace battery already, could you please permit us to send the item back to your side so that you can evaluate and assess.

Regards,
Den mark

On Thu, Jul 9, 2020 at 4:05 PM Leah Buan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Thank you for the below feedback, please kindly advise the customer to change a new battery, because if the batteries are old the bubbles are few but if the battery are full and new they will give you more bubbles.

Please check and advise.

Best Regards,
Thanks.
Leah Buan-Cruz
Asst. Merchandiser Planner  – ELC Division
Tel : +9714 335 5232 ext. 2079
www.elctoys.com<https://www.toyschool.com/apex/f?p=105:1:::NO>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: 09 July 2020 15:55
To: Buthainah Hamoud <[email-masked]<mailto:[email-masked]>>; Francois Marque <[email-masked]<mailto:[email-masked]>>; Eric De Guzman <[email-masked]<mailto:[email-masked]>>; Renan Jr. Saladar <[email-masked]<mailto:[email-masked]>>; Leah Buan <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Comments :The machine doesnt blow bubbles. The fan seems to work but produces barely any bubbles. We watch music monkeys and they have the same one which produces lots of bubbles so there must be something wrong with the one we were sent. Please send replacement. Thanks

We appreciate your support in this matter, Thank you.

Regards,
Den mark

This electronic message contains information from KAMAL OSMAN JAMJOOM GROUP LLC, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this electronic message in error, please notify me by telephone or email (to the number or email address above) immediately. Activity and use of the KAMAL OSMAN JAMJOOM GROUP LLC. e-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

This electronic message contains information from KAMAL OSMAN JAMJOOM GROUP LLC, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this electronic message in error, please notify me by telephone or email (to the number or email address above) immediately. Activity and use of the KAMAL OSMAN JAMJOOM GROUP LLC. e-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Disclaimer

This electronic message contains information from KAMAL OSMAN JAMJOOM GROUP LLC, which may be privileged or confidential.  The information is intended for use only by the individual(s) or entity named above.  If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited.  If you have received this electronic message in error, please notify me by telephone or email (to the number or email address above) immediately.  Activity and use of the  KAMAL OSMAN JAMJOOM GROUP LLC. e-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Subject: FW: Mumzworld: Purchase Order #POMUMZ_DXB194694
From: Leah Buan <[email-masked]>
To: Sreekumar <[email-masked]>
Cc: Sijo Devassy <[email-masked]>, Arif Mohammed <[email-masked]>, Eric De Guzman <[email-masked]>, Buthainah Hamoud <[email-masked]>
Date: Tue, 12 May 2020 09:29:51 +0000

Hi Sreekumar,

Please kindly  process the transfer below for collection today.

3006405777

Thank you.

Regards,

Leah Buan

From: Mary Ann ([email-masked]) [mailto:[email-masked]]
Sent: 12 May 2020 12:46
To: Buthainah Hamoud <[email-masked]>; Francois Marque <[email-masked]>; Eric De Guzman <[email-masked]>; Renan Jr. Saladar <[email-masked]>; Leah Buan <[email-masked]>
Subject: Mumzworld: Purchase Order #POMUMZ_DXB194694

Please open the attached file to view your Purchase Order. To view the attachment, you first need the free Adobe Acrobat Reader. If you don't have it yet, visit Adobe's Web site http://www.adobe.com/products/acrobat/readstep.html<http://www.adobe.com/products/acrobat/readstep.html> to download it.