Subject: Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Denmark A <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Jeno Serenio <[email-masked]>, Mylyn Vega <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mostafa saad <[email-masked]>, Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sat, 11 Jul 2020 16:04:09 +0400
List-Id: <ccteam.mumzworld.com>

+Jeno Serenio <[email-masked]> Please assist and do the needful, item
still with us. We will dispatch the item tomorrow so that you can further
evaluate it.

Regards,
Den mark

On Sat, Jul 11, 2020 at 3:51 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> May we have an update on this case, please?
>
> The customer is very upset and she needs it urgently.
>
> Please update. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sat, Jun 27, 2020 at 12:22 PM Taiba <[email-masked]> wrote:
>
>> Team,
>>
>> Please note that the customer has stated the order has already been
>> picked.
>>
>>
>> Regards,
>> Taiba Asghar | Key Account Executive
>> [email-masked] | +971 52 314 8509
>> Image
>> JEEBLY LLC (UAE) | www.JEEBLY.com
>> ------------------------------
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Thursday, June 25, 2020 5:08:07 PM
>> *To:* Taiba <[email-masked]>
>> *Cc:* Mostafa saad <[email-masked]>; Radwa Ali <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Mohamed Magdy
>> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
>> care <[email-masked]>; Denmark A <[email-masked]>;
>> Returns.fc <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>
>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>> Hi Taiba,
>>
>> Please find the details below,
>>
>> Abu Dhabi,  Mohammed Bin Zayed City Zone 19 villa 363
>>
>>
>> 971507171696 & 971568020716
>>
>> Kindly arrange the collection at the soonest
>>
>> On Thu, Jun 25, 2020 at 4:16 PM Taiba <[email-masked]> wrote:
>>
>> @Radwa Ali <[email-masked]> Please assist for alternate contact
>> number
>>
>>
>>
>> *Taiba Asghar*
>> Key Account Executive
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 52 314 8509
>>
>> e: [email-masked] <[email-masked]>
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Thursday, June 25, 2020 3:59 PM
>> *To:* Taiba <[email-masked]>
>> *Cc:* Radwa Ali <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Umang Mehrotra <
>> [email-masked]>; customer care <[email-masked]>; Denmark A <
>> [email-masked]>; Returns.fc <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>
>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>> Yes, Yes proceed it again also you can ask Radwa fro the alternative
>> phone number for the customer if the customer still not responding
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 25, 2020 at 3:38 PM Taiba <[email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>> Kindly advise if we must rearrange pickup
>>
>>
>>
>> *Taiba Asghar*
>> Key Account Executive
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 52 314 8509
>>
>> e: [email-masked] <[email-masked]>
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Thursday, June 25, 2020 3:28 PM
>> *To:* Radwa Ali <[email-masked]>; Taiba <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Umang Mehrotra <[email-masked]>; customer
>> care <[email-masked]>; Denmark A <[email-masked]>;
>> Returns.fc <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>
>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>> Hello Radwa
>>
>> This CRA was canceled by the courier due to this reason ( Customer is not
>> responding )
>>
>> @Taiba Jeebly <[email-masked]>  Please share your feedback     AWB
>>  (JB269153)
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 25, 2020 at 3:22 PM Radwa Ali <[email-masked]> wrote:
>>
>> Hi All,
>> Please arrange the pick up.
>> the customer keeps calling.
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Wed, Jun 3, 2020 at 9:27 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Alina
>>
>>
>> Please always add on Gdoc any CRA to proceed.
>>
>> @Mohamed Magdy <[email-masked]>  FYI
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Wed, Jun 3, 2020 at 3:35 AM Alina D'Souza <[email-masked]> wrote:
>>
>> Thanks Mylyn.
>>
>> @Mostafa saad <[email-masked]> arrange collection asap
>> CRA_AR_RE12360
>>
>> Regards,
>> Alina
>>
>> On Mon, Jun 1, 2020 at 9:07 AM Mylyn Vega <[email-masked]> wrote:
>>
>> Dear Radwa,
>>
>>
>>
>> Good Morning,
>>
>>
>>
>> For some reason, we don’t know how could this be possible. Every time we
>> are replacing Mamaroo base, we see to it that the new base we are giving is
>> in perfect condition. We normally open the box and test the product
>> functionality in actual.
>>
>>
>>
>> Kindly  send back the full unit in our warehouse. We will replace the
>> base and we’ll provide a video before sending it back.
>>
>>
>>
>> Trust my email finds you well.
>>
>>
>>
>> Have a great day ahead and stay safe.
>>
>>
>>
>> Thank you and best regards,
>>
>>
>>
>> *Mylyn Vega*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> MYLYN *VEGA*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Saturday, May 30, 2020 3:21 PM
>> *To:* Denmark A <[email-masked]>
>> *Cc:* Mylyn Vega <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>
>> *Subject:* Re: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>>
>>
>> Hi Mylyn,
>>
>> Please check the attached video.
>>
>> The issue is re-occurred again. she is very upset.
>>
>> We will arrange the pick up but she is insisting if the same issue occurs
>> a 3rd time to geta  refund.
>>
>> Please test thoroughly before shipping.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, May 27, 2020 at 10:17 AM Denmark A <[email-masked]> wrote:
>>
>> Hi Mylyn,
>>
>>
>>
>> Thank you,  our driver will go there today.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, May 27, 2020 at 10:12 AM Mylyn Vega <[email-masked]> wrote:
>>
>> Hi Both,
>>
>>
>>
>> Good day.
>>
>>
>>
>> We received the item and we will be replacing the Mamaroo base as FOC.
>>
>>
>>
>> You may arrange collection today from 2pm-4pm.
>>
>>
>>
>> Have a good day and stay safe.
>>
>>
>>
>>
>>
>>
>>
>> Thank you and best regards,
>>
>>
>>
>> *Mylyn Vega*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> MYLYN *VEGA*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Mylyn Vega
>> *Sent:* Wednesday, May 27, 2020 8:17 AM
>> *To:* Umang Mehrotra <[email-masked]>; Denmark A <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>
>> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>>
>>
>> Dear Umang/Denmark,
>>
>>
>>
>> Good Morning.
>>
>>
>>
>> Please send the item back to our office for inhouse verification.
>>
>>
>>
>> Once we have the item we will advise accordingly.
>>
>>
>>
>> Have a great day ahead and stay safe.
>>
>>
>>
>>
>>
>> Thank you and best regards,
>>
>>
>>
>> *Mylyn Vega*
>>
>> *Sales Coordinator*
>>
>>
>>
>> *UAE weekend: Friday and Saturday*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> MYLYN *VEGA*
>>
>> SALES COORDINATOR
>>
>>
>>
>> DUBAI SILICON OASIS FREE ZONE
>>
>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>
>> PO BOX 450201  •  DUBAI - UAE
>>
>>
>>
>>
>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>
>>
>>
>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>
>>
>>
>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
>> may be privileged. If you are not a named recipient, please notify the
>>
>> sender immediately and do not disclose the contents to another person,
>> use it for any purpose or store or copy the information in any medium.
>>
>> Please consider your environmental responsibility. Before printing this
>> e-mail message, ask yourself whether you really need a hard copy.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Umang Mehrotra <[email-masked]>
>> *Sent:* Tuesday, May 26, 2020 4:50 PM
>> *To:* Denmark A <[email-masked]>; Mylyn Vega <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>
>> *Subject:* RE: Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 -
>> Multi Plush // Defective
>>
>>
>>
>> Hi Mylyn,
>>
>>
>>
>> Is there any update?
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, May 25, 2020 3:51 PM
>> *To:* Mylyn Vega <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>
>> *Subject:* Order #600744560 // MD-2000806 // 4moms - Mamaroo 4.0 - Multi
>> Plush // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> And also find the attached small video and sales invoice for your
>> reference.
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Regards,
>>
>> Den mark
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "Returns.fc" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTu_79GgkVAx_Td%3Dz1%3D1-DQ3CP7cm83y1Gdf3zQtAtb0ZQ%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTu_79GgkVAx_Td%3Dz1%3D1-DQ3CP7cm83y1Gdf3zQtAtb0ZQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>