Subject: Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
From: Denmark A <[email-masked]>
To: Mukhtar Westborn <[email-masked]>
Cc: Abigail Nicole Capinpin <[email-masked]>, Samran Iftikhar <[email-masked]>, David Nunes <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sat, 11 Jul 2020 15:53:53 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mukhtar,

Thank you for your email.

POMUMZ_DXB211695

Regards,
Den mark

On Sat, Jul 11, 2020 at 3:50 PM Mukhtar Westborn <[email-masked]>
wrote:

> Hi Denmark,
>
> Apologies for delay,
>
> Please share the P O number to enable us to send a replacement stand in
> the next delivery.
>
> @ Alex / David : Please send *"Little Gem Rocking Stand Dove Grey"*  as
> replacement for defective once the order number is confirmed.
>
> Regards,
> Mukhtar
>
> On Sat, Jul 11, 2020 at 3:11 PM Denmark A <[email-masked]> wrote:
>
>> Dear Abigail,
>>
>> Still did not yet receive the replacement, and still the item is with us.
>> The customer is following up.
>>
>> Regards,
>>
>> On Sun, Jun 28, 2020 at 10:58 AM Abigail Nicole Capinpin <
>> [email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> To close this issue, vendor confirmed that they will replace it with a
>>> new one and we shall return the defective item. Please close this issue
>>> asap to avoid customer complaints.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Junior Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Saturday, June 27, 2020 9:06 AM
>>> *To:* Mukhtar Westborn <[email-masked]>
>>> *Cc:* Samran Iftikhar <[email-masked]>; David Nunes <
>>> [email-masked]>; Warehouse <[email-masked]>; Alex
>>> Samuel <[email-masked]>; Amir Westborn <[email-masked]>;
>>> customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
>>> Anthony Laraga <[email-masked]>; Mohamed Magdy <
>>> [email-masked]>; Abigail Nicole Capinpin <[email-masked]
>>> >
>>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder
>>> Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>>
>>>
>>>
>>> Dear Mukhtar,
>>>
>>>
>>>
>>> Apologies for the late reply, as per customer.
>>>
>>>
>>>
>>> Comments :I got the wood stick 2 one is big and the other one is small
>>> so it can fit but the other one is big .
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 5:13 PM Abigail Nicole Capinpin <
>>> [email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Please confirm if vendor can deliver a new stand then the defective one
>>> will be sent back to them along with other returns by month-end.
>>>
>>>
>>>
>>> @Samran <[email-masked]> – Fyi for this return item.
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Junior Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mukhtar Westborn <[email-masked]>
>>> *Sent:* Wednesday, June 24, 2020 5:06 PM
>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>> *Cc:* Denmark A <[email-masked]>; David Nunes <
>>> [email-masked]>; Warehouse <[email-masked]>; Alex
>>> Samuel <[email-masked]>; Amir Westborn <[email-masked]>;
>>> customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder
>>> Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>>
>>>
>>>
>>> Hi Abigail,
>>>
>>>
>>>
>>> I did suggested that in my reply earlier.
>>>
>>> Will send you new stand to replace with defective one.
>>>
>>>
>>>
>>> If you confirm, i will send stand to your warehouse in next delivery.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mukhtar
>>>
>>>
>>>
>>> On Wed, 24 Jun 2020, 4:10 pm Abigail Nicole Capinpin, <
>>> [email-masked]> wrote:
>>>
>>> Hi Mukthar,
>>>
>>>
>>>
>>> If I may jump in - can you please issue a replacement so the team can
>>> send it to the customer and send you the defective item by end of the month
>>> along with other returns?
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Abigail Capinpin*
>>> Junior Buyer
>>>
>>> *P* +971 4 433 9455
>>> *E* [email-masked]
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, June 24, 2020 4:05 PM
>>> *To:* Mukhtar Westborn <[email-masked]>
>>> *Cc:* David Nunes <[email-masked]>; Warehouse <
>>> [email-masked]>; Alex Samuel <[email-masked]>;
>>> Amir Westborn <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Mark
>>> Anthony Laraga <[email-masked]>; Mohamed Magdy <
>>> [email-masked]>; Abigail Nicole Capinpin <[email-masked]
>>> >
>>> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder
>>> Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>>>
>>>
>>>
>>> Dear Mukhtar,
>>>
>>>
>>>
>>> Do we have any other option to gratify the customer needs? Is it
>>> possible for you to give a Credit Note?
>>>
>>>
>>>
>>> @Mohamed Magdy <[email-masked]> Please assist.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 3:09 PM Mukhtar Westborn <[email-masked]>
>>> wrote:
>>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> Our warehouse is Total Freight International, FB 70, DWC.
>>>
>>>
>>>
>>> Please note this is a restricted area and your courier guy will need
>>> gate pass to enter. We have already discussed with your logistics team to
>>> send all return items in one shipment only by the end of each month. It is
>>> difficult for us to issue separate gate passes for every return.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Mukhtar
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 2:09 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Mukhtar,
>>>
>>>
>>>
>>> As per customer .
>>>
>>>
>>>
>>> :I got the wood stick. There are 2 one is big and the other one is small
>>> so it can fit but the other one is big .
>>>
>>>
>>>
>>> Please accept the item so that you can further investigate it, share us
>>> with your complete address and contact person details to whom we will hand
>>> over the item .
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 2:00 PM Mukhtar Westborn <[email-masked]>
>>> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> If there is a problem only in stand,  we can send you a new stand to
>>> replace it with the defective one.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Mukhtar
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 1:21 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Return Reason:missing_part_or_pieces
>>> Comments :I got the wood stick there is 2 one is big and the other one
>>> is small so it can fit but the other one is big .
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards,*
>>>
>>>
>>>
>>> *Mukhtar Shaikh*
>>>
>>> *Business Development Manager *
>>>
>>> *Westborn Ltd.*
>>>
>>> *Unit 16 *
>>>
>>> *Electric Avenue Industrial Estate*
>>>
>>> *Dulverton Rd.*
>>>
>>> *Birmingham*
>>>
>>> *B6 7JJ*
>>>
>>> *United Kingdom*
>>>
>>> *UAE Mobile: 056 398 6846*
>>>
>>> *Tel: 0844 7744644*
>>>
>>> *Fax: 0844 7744438*
>>>
>>>
>>>
>>> *This email and any files transmitted with it are confidential and
>>> intended solely for the use of the individual or entity to whom they are
>>> addressed. If you have received it by mistake, please let us know by e-mail
>>> reply and delete it from your system; you may not copy this message or
>>> disclose its contents to anyone. Please note that any views or opinions
>>> presented in this email are solely those of the author and do not
>>> necessarily represent those of the company. Finally, the recipient should
>>> check this email and any attachments for the presence of viruses. The
>>> company accepts no liability for any damage caused by any virus transmitted
>>> by this email.*
>>>
>>>