Subject: Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
From: Denmark A <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>
Cc: Samran Iftikhar <[email-masked]>, David Nunes <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mohamed Magdy <[email-masked]>, Mukhtar Westborn <[email-masked]>
Date: Sat, 11 Jul 2020 15:11:29 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abigail,

Still did not yet receive the replacement, and still the item is with us.
The customer is following up.

Regards,

On Sun, Jun 28, 2020 at 10:58 AM Abigail Nicole Capinpin <
[email-masked]> wrote:

> Hi Denmark,
>
>
>
> To close this issue, vendor confirmed that they will replace it with a new
> one and we shall return the defective item. Please close this issue asap to
> avoid customer complaints.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Junior Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, June 27, 2020 9:06 AM
> *To:* Mukhtar Westborn <[email-masked]>
> *Cc:* Samran Iftikhar <[email-masked]>; David Nunes <
> [email-masked]>; Warehouse <[email-masked]>; Alex Samuel <
> [email-masked]>; Amir Westborn <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Mohamed Magdy <[email-masked]>; Abigail
> Nicole Capinpin <[email-masked]>
> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley
> - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>
>
>
> Dear Mukhtar,
>
>
>
> Apologies for the late reply, as per customer.
>
>
>
> Comments :I got the wood stick 2 one is big and the other one is small so
> it can fit but the other one is big .
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
>
>
>
>
>
>
> On Wed, Jun 24, 2020 at 5:13 PM Abigail Nicole Capinpin <
> [email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Please confirm if vendor can deliver a new stand then the defective one
> will be sent back to them along with other returns by month-end.
>
>
>
> @Samran <[email-masked]> – Fyi for this return item.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Junior Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Mukhtar Westborn <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 5:06 PM
> *To:* Abigail Nicole Capinpin <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; David Nunes <
> [email-masked]>; Warehouse <[email-masked]>; Alex Samuel <
> [email-masked]>; Amir Westborn <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Mark Anthony Laraga <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley
> - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>
>
>
> Hi Abigail,
>
>
>
> I did suggested that in my reply earlier.
>
> Will send you new stand to replace with defective one.
>
>
>
> If you confirm, i will send stand to your warehouse in next delivery.
>
>
>
> Regards
>
> Mukhtar
>
>
>
> On Wed, 24 Jun 2020, 4:10 pm Abigail Nicole Capinpin, <
> [email-masked]> wrote:
>
> Hi Mukthar,
>
>
>
> If I may jump in - can you please issue a replacement so the team can send
> it to the customer and send you the defective item by end of the month
> along with other returns?
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Junior Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 4:05 PM
> *To:* Mukhtar Westborn <[email-masked]>
> *Cc:* David Nunes <[email-masked]>; Warehouse <
> [email-masked]>; Alex Samuel <[email-masked]>; Amir
> Westborn <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Mark Anthony Laraga <
> [email-masked]>; Mohamed Magdy <[email-masked]>; Abigail
> Nicole Capinpin <[email-masked]>
> *Subject:* Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley
> - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
>
>
>
> Dear Mukhtar,
>
>
>
> Do we have any other option to gratify the customer needs? Is it
> possible for you to give a Credit Note?
>
>
>
> @Mohamed Magdy <[email-masked]> Please assist.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 24, 2020 at 3:09 PM Mukhtar Westborn <[email-masked]>
> wrote:
>
> Dear Denmark,
>
>
>
> Our warehouse is Total Freight International, FB 70, DWC.
>
>
>
> Please note this is a restricted area and your courier guy will need gate
> pass to enter. We have already discussed with your logistics team to send
> all return items in one shipment only by the end of each month. It is
> difficult for us to issue separate gate passes for every return.
>
>
>
> Regards,
>
> Mukhtar
>
>
>
> On Wed, Jun 24, 2020 at 2:09 PM Denmark A <[email-masked]> wrote:
>
> Dear Mukhtar,
>
>
>
> As per customer .
>
>
>
> :I got the wood stick. There are 2 one is big and the other one is small
> so it can fit but the other one is big .
>
>
>
> Please accept the item so that you can further investigate it, share us
> with your complete address and contact person details to whom we will hand
> over the item .
>
>
>
> Regards,
>
>
>
> On Wed, Jun 24, 2020 at 2:00 PM Mukhtar Westborn <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> If there is a problem only in stand,  we can send you a new stand to
> replace it with the defective one.
>
>
>
> Regards,
>
> Mukhtar
>
>
>
> On Wed, Jun 24, 2020 at 1:21 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:missing_part_or_pieces
> Comments :I got the wood stick there is 2 one is big and the other one is
> small so it can fit but the other one is big .
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
> *Regards,*
>
>
>
> *Mukhtar Shaikh*
>
> *Business Development Manager *
>
> *Westborn Ltd.*
>
> *Unit 16 *
>
> *Electric Avenue Industrial Estate*
>
> *Dulverton Rd.*
>
> *Birmingham*
>
> *B6 7JJ*
>
> *United Kingdom*
>
> *UAE Mobile: 056 398 6846*
>
> *Tel: 0844 7744644*
>
> *Fax: 0844 7744438*
>
>
>
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