Subject: Re: Order #600892977 // MHS-91007 // Kinder Valley - White Dimple Wicker Moses Basket w/ Stand // Defective
From: Denmark A <[email-masked]>
To: David Nunes <[email-masked]>
Cc: Mukhtar Westborn <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sat, 11 Jul 2020 15:10:19 +0400
List-Id: <ccteam.mumzworld.com>

Dear David,

Po already shared, Also item is with us please collect the item and do the
needful, customer wants a replacement.

Regards,

On Thu, Jul 9, 2020 at 8:55 AM David Nunes <[email-masked]> wrote:

> Dear Denmark,
>
> Your warehouse team will not accept the shipment without a PO number for
> the order,
>
> Kindly issue a new PO number with the subject item to deliver the same.
>
> Thank you.
>
> Thanks & Regards,
>
> *David Nunes : Logistic Coordinator*
> m +971 (55) 2355007  e s <[email-masked]>[email-masked]
>
> Total Freight International L.L.C
> Head Office   Branch Office & Warehouse
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> On Wed, Jul 8, 2020 at 4:20 PM Denmark A <[email-masked]> wrote:
>
>> Dear Mukhtar,
>>
>> POMUMZ_DXB211302  for your reference.
>>
>> Regards,
>> Den mark
>>
>> On Wed, Jul 8, 2020 at 4:10 PM Mukhtar Westborn <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> Please send us our P O number to mark as replacement and send it to your
>>> warehouse in the next delivery.
>>>
>>> Please be informed that these are handmade baskets with wood, since
>>> small defects like small cracks, paint touch & loose ends will be there in
>>> the replaced basket too.  This is also mentioned in our manual.
>>>
>>> @Alex/David, Please send MHS-91007 as replacement for defective basket
>>> to Mumzworld in their next delivery once the P O number is shared.
>>>
>>> Regards,
>>> Mukhtar
>>>
>>> On Wed, Jul 8, 2020 at 10:58 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Mukhtar,
>>>>
>>>> Please assist  us.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Mon, Jul 6, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:
>>>>
>>>>> Dear Mukhtar,
>>>>>
>>>>> Good Day!
>>>>>
>>>>> So how will we get the replacement item then? because the customer is
>>>>> asking for the replacement.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Mon, Jul 6, 2020 at 4:07 PM Mukhtar Westborn <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> Our warehouse is in freezone area, it cost us for every incoming
>>>>>> vehicle.
>>>>>>
>>>>>> Thats why we prefer to take all return items at one time only, by end
>>>>>> of every month.
>>>>>>
>>>>>> Regards,
>>>>>> Mukhtar.
>>>>>>
>>>>>> On Mon, 6 Jul 2020, 12:35 pm Denmark A, <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Mukhtar,
>>>>>>>
>>>>>>> Can we go directly to your warehouse?
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Mon, Jul 6, 2020 at 12:33 PM Mukhtar Westborn <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> Contact person: Alex
>>>>>>>> Number: +971559072508
>>>>>>>> Address: Total freight international ,
>>>>>>>> Plot F B 70,
>>>>>>>> D W C,
>>>>>>>> Dubai.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, 6 Jul 2020, 8:07 am Denmark A, <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Mukhtar,
>>>>>>>>>
>>>>>>>>> Could you please share your complete address and contact person to
>>>>>>>>> whom we will hand over the item.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>> On Sun, Jul 5, 2020 at 8:39 PM Mukhtar Westborn <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi denmark,
>>>>>>>>>>
>>>>>>>>>> You can return the damaged item to us alongwith other returns,
>>>>>>>>>> which is normally done by end of every month.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Mukhtar
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, 5 Jul 2020, 5:05 pm Denmark A, <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>
>>>>>>>>>>> Please  respond and update us.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Den mark
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jul 4, 2020 at 9:16 AM Denmark A <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>>
>>>>>>>>>>>> Please update.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Den mark
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jul 2, 2020 at 8:27 AM Denmark A <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>>>
>>>>>>>>>>>>> How can we send the item to your side please assist.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Jun 30, 2020 at 5:13 PM Mukhtar Westborn <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Ok Noted.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Mukhtar
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Jun 30, 2020 at 2:54 PM Denmark A <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Vendor,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please see the below customer complaint and allow us to send
>>>>>>>>>>>>>>> the item back to you for your further evaluation.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Return Reason:missing_part_or_pieces
>>>>>>>>>>>>>>> Comments :Poor quality (paint & wicker), cover is not
>>>>>>>>>>>>>>> proportionate to the size of the basket, missing stand, material and
>>>>>>>>>>>>>>> functionality is not sturdy.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mukhtar Shaikh*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Business Development Manager *
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Westborn Ltd.*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Unit 16 *
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Electric Avenue Industrial Estate*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Dulverton Rd.*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Birmingham*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *B6 7JJ*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *United Kingdom*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *UAE Mobile: 056 398 6846*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Tel: 0844 7744644*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Fax: 0844 7744438*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
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