Subject: Re: 600898786_2 Wrong update
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Naib Khan <[email-masked]>, [email-masked], Angeli Fontillas <[email-masked]>, Muhammad Ayoub <[email-masked]>, Eugene Mugisa <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>, Road Rider <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sat, 11 Jul 2020 14:25:15 +0400
List-Id: <ccteam.mumzworld.com>

@Muhammad Ayoub <[email-masked]> @[email-masked]
<[email-masked]> @Road Rider <[email-masked]>
Please check here and update ASAP.

Regards
Mostafa Saad

On Sat, Jul 11, 2020 at 12:25 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> The customer called again until now her order has not been delivered. Now,
> the customer doesn't want it anymore and wants her money back.
>
> Please assist. The finance team will process the refund unless confirmed.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 5, 2020 at 11:27 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @[email-masked] <[email-masked]>  If we didn't
>> receive any feedback from your side by the EOD today will proceed this
>> order as lost on your side
>>
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Sun, Jul 5, 2020 at 11:26 AM Naib Khan <[email-masked]> wrote:
>>
>>> @Eugene Mugisa <[email-masked]> @Mostafa saad
>>> <[email-masked]> please assist the customer following up and
>>> no response from  Road Rider.
>>>
>>>
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Sat, 4 Jul 2020 at 18:05, Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Muhammad,
>>>>
>>>> May we have an update on this please?
>>>>
>>>> Please advise asap, customer is constantly following up and upset on
>>>> the delay.
>>>>
>>>> Thank you.
>>>>
>>>> On Sat, 4 Jul 2020 at 11:14, Naib Khan <[email-masked]> wrote:
>>>>
>>>>> Please update.
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>>
>>>>> On Sat, 4 Jul 2020 at 11:03, Angeli Fontillas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Team,
>>>>>>
>>>>>> May we have an update please?
>>>>>>
>>>>>> Customer called in again to follow up.
>>>>>>
>>>>>> Please advise if the shipment was lost , do we need to place a new
>>>>>> order?
>>>>>>
>>>>>> We need to resolve this today.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> On Fri, 3 Jul 2020 at 12:22, Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>
>>>>>>> On Wed, Jul 1, 2020 at 3:02 PM Road Rider <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>> We are checking on this shipment and will update you soon.
>>>>>>>> *Rgds;*
>>>>>>>> *Rukhsana Zafar*
>>>>>>>> 📞 +971-43246555 |📱 +971-543080393
>>>>>>>>
>>>>>>>> 📱 +971-547016254 | www.roadriderdelivery.com
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, 1 Jul 2020 at 13:11, Eugene Mugisa <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Penalty for wrong update @'Mostafa saad' <[email-masked]>
>>>>>>>>> on Road Rider
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best,
>>>>>>>>>
>>>>>>>>> Eugene.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Naib Khan <[email-masked]>
>>>>>>>>> *Sent:* Wednesday, July 1, 2020 2:08 PM
>>>>>>>>> *To:* Road Rider <[email-masked]>; Muhammad Ayoub <
>>>>>>>>> [email-masked]>; [email-masked]; customer care <
>>>>>>>>> [email-masked]>; lastmile <[email-masked]>;
>>>>>>>>> Hyacinth Joyce <[email-masked]>
>>>>>>>>> *Subject:* 600898786_2 Wrong update
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi R.R,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>    - On our record, the shipment shows delivered but the customer
>>>>>>>>>    did not receive the delivery
>>>>>>>>>
>>>>>>>>>         Please assist to deliver TODAY - items are urgently needed
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards.
>>>>>>>>>
>>>>>>>>> Naib
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>>> Groups "lastmile" group.
>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to [email-masked].
>>>>>>>>> To view this discussion on the web visit
>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAOOD7Xj5fOSZ1PLsR7hgTAVtP7UbE2cTdMxKRhy9i1CPm4yefA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards,*
>>>>>>
>>>>>> *Angeli Fontillas*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>