Subject: Re: [EXTERNAL] Re: damaged shipment 100158262 // 1Z289F8W6756112190 1Z289F8W6756844202
From: Mary Anne Agapito <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, KSA Lastmile <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>
Date: Sat, 11 Jul 2020 13:18:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ahmed and Zubair,

The customer is very upset until now she hasn't received her order yet.

While waiting for the shipment, can we place a new order instead?  The
customer is extremely upset. It's not her fault that her order got damaged
by the courier.

As per the customer, if this will not be resolved, she will take
legal action.

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jul 11, 2020 at 10:51 AM Ahmed Irfan <[email-masked]> wrote:

> HI Samiya,
>
> The package is not received yet.
>
> On Sat, Jul 11, 2020 at 9:30 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Kindly confirm if this shipment is received at Tamer?
>>
>> Regards
>>
>> On Mon, Jul 6, 2020 at 10:01 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly confirm if this shipment is received at Tamer?
>>>
>>> Regards
>>>
>>> ---------- Forwarded message ---------
>>> From: <[email-masked]>
>>> Date: Wed, Jul 1, 2020 at 10:52 AM
>>> Subject: RE: [EXTERNAL] Re: damaged shipment 100158262 //
>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>> To: <[email-masked]>
>>> Cc: <[email-masked]>, <[email-masked]>, <
>>> [email-masked]>, <[email-masked]>, <[email-masked]>, <
>>> [email-masked]>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Samiya,
>>>
>>>
>>>
>>> We will RTS both the packages
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Samiya Sheikh [mailto:[email-masked]]
>>> *Sent:* Wednesday, July 1, 2020 10:51 AM
>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>> *Cc:* Uaeclaim (VDQ8HXC) <[email-masked]>; Mostafa Said <
>>> [email-masked]>; Mohit Caleb <[email-masked]>; Eugene
>>> Mugisa <[email-masked]>; Customer Care Team <[email-masked]>;
>>> Ronald Gaviola <[email-masked]>
>>> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>
>>>
>>>
>>> Hi Chanteller,
>>>
>>>
>>>
>>> Kindly confirm returning both packages.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Mon, Jun 29, 2020 at 5:33 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> Chantelle,
>>>
>>>
>>>
>>> Please return the package to Tamer, as agreed with Samiya
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 12:40 PM <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> We have raised a tracer for the damaged shipment, investigation is
>>> underway.
>>>
>>>
>>>
>>> However can we RTS the 2nd box  ? or do you want us to deliver the
>>> same.  ?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards A _ UPS TRACKING #: 1Z289F8W6756112190                 EXC
>>> DATE: 23/06/20 12:45
>>>
>>>      STATUS        : THE PACKAGE WAS D/PKG ABANDONED BY THE SENDER AND
>>> RECEIVER
>>>
>>> B _ UPS TRACKING #: 1Z289F8W6756844202                 EXC DATE:
>>> 25/06/20 10:02
>>>
>>>      STATUS        : DAMAGE REPORTED /DAMAGE CLAIM UNDER INVESTIGATION
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Sunday, June 28, 2020 12:04 PM
>>> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle (EUR6CTC)
>>> <[email-masked]>
>>> *Cc:* Mostafa Said <[email-masked]>; Mohit Caleb <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; customer
>>> care <[email-masked]>
>>> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>
>>>
>>>
>>> [email-masked] <[email-masked]>
>>>
>>>
>>>
>>> Please update
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 9:44 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Ronald,
>>>
>>>
>>>
>>> Please update  and advise on this.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 12:49 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Ronald,
>>>
>>>
>>>
>>> Please update urgently.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 3:31 PM <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> Tracer is raised for the same.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Thursday, June 25, 2020 3:11 PM
>>> *To:* Mostafa Said <[email-masked]>
>>> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>> Mohit Caleb <[email-masked]>; Samiya Sheikh <[email-masked]>;
>>> Zaldivar Richelle (VLR5DPB) <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Customer Care Team <[email-masked]>
>>> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
>>> 1Z289F8W6756112190 1Z289F8W6756844202
>>>
>>>
>>>
>>> [email-masked] <[email-masked]>
>>>
>>>
>>>
>>> FYI.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 2:50 PM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>> Hello Ronald,
>>>
>>>
>>>
>>> I went through the CCTV footage for this order, and it was packed in
>>> very good condition the liquid items in small size box so the items can't
>>> be shaking inside the box.
>>>
>>> and the helper kept the box of the liquid inside the Mumz Box, and he
>>> pasted A caution sticker on the outage of the box (Fragile Sticker).
>>>
>>> This case not related to the packaging at all, Screenshot attached.
>>>
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 11:56 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> +Mostafa Said <[email-masked]> +Mohit Caleb
>>> <[email-masked]>
>>>
>>>
>>>
>>> Please investigate the packing.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 3:41 PM <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> It was one of two boxes that was damaged, the attached was shared with
>>> you  (1Z289F8W6756844202)
>>>
>>>
>>>
>>> Can we deliver the pending box ? (1Z289F8W6756112190  )
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Wednesday, June 24, 2020 12:31 PM
>>> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle (EUR6CTC)
>>> <[email-masked]>; Zaldivar Richelle (VLR5DPB) <
>>> [email-masked]>
>>> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
>>> [email-masked]>
>>> *Subject:* [EXTERNAL] Re: damaged shipment 100158262 //
>>> 1Z289F8W6756112190
>>>
>>>
>>>
>>> CAUTION! This email originated outside of the organization. Please do
>>> not open attachments or click links from an unknown or suspicious origin.
>>> ------------------------------
>>>
>>> Chantelle,
>>>
>>>
>>>
>>> Please investigate what happened here.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 24, 2020 at 11:35 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please check and confirm to make a replacement.
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 7:32 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> This shipment is damaged by UPS. Please confirm to make replacement
>>> order.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>>
>>> --
>>>
>>>