Subject: Re: Order #600884698 // Sku :PRFT-D40BU-BK // Name :NESPRESSO - Inissia D40 with Aeroccino Coffee Machine // Defective
From: Denmark A <[email-masked]>
To: Stella Lee <[email-masked]>
Cc: Pinky Dechimo <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Yuri Myronov <[email-masked]>, LPO Perfetto <[email-masked]>, Perfetto Ecommerce <[email-masked]>, Nespresso <[email-masked]>, Technical <[email-masked]>, Marla Joy Laurico <[email-masked]>
Date: Sat, 11 Jul 2020 12:21:39 +0400
List-Id: <ccteam.mumzworld.com>

Dear Stella,

Yes item is with us and we need the approval from your side to dispatch it.

Regards,
Den mark

On Sat, Jul 11, 2020 at 12:01 PM Stella Lee <[email-masked]>
wrote:

> Hi Denmark,
>
>
>
> Per the client the aeroccino is already with you.
>
>
>
> Please advise the pick-up address.
>
>
>
> Kindest Regards,
>
>
>
> *Stella Lee *| Coffee Specialist A.S. Supervisor
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
> Trading Company L.L.C.
>
> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 408 5000
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
>
>  <http://www.ae.buynespresso.com/>
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, July 11, 2020 11:01 AM
> *To:* Stella Lee <[email-masked]>
> *Cc:* Pinky Dechimo <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>;
> Yuri Myronov <[email-masked]>; LPO Perfetto <
> [email-masked]>; Perfetto Ecommerce <[email-masked]>;
> Nespresso <[email-masked]>; Technical <[email-masked]>;
> Marla Joy Laurico <[email-masked]>
> *Subject:* Re: Order #600884698 // Sku :PRFT-D40BU-BK // Name :NESPRESSO
> - Inissia D40 with Aeroccino Coffee Machine // Defective
>
>
>
> Dear Stella,
>
>
>
> +971507030002
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 10:49 AM Stella Lee <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> Please assist to locate the phone number of the client as I am unable to
> find it.
>
>
>
> Kindest Regards,
>
>
>
> *Stella Lee *| Coffee Specialist A.S. Supervisor
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
> Trading Company L.L.C.
>
> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 408 5000
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.buynespresso.com&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=lhuKszvcpfyu4GpwlAHUeL9gOnPNZSzaMeZNB5Y5Pbc&m=I3BFjgRnD25dFYlON8ni2-0eR_VAIMw3ENsEZz5GdXY&s=m9eRJaD1PJ8Uklm7d-Z1y-e5pztYGAi64dv0nsGqs7g&e=>
>
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ae.buynespresso.com_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=lhuKszvcpfyu4GpwlAHUeL9gOnPNZSzaMeZNB5Y5Pbc&m=I3BFjgRnD25dFYlON8ni2-0eR_VAIMw3ENsEZz5GdXY&s=v6Qd4kSlR-y16KtT0BLEYA47-CEXV1AYpZgPDCziHK8&e=>
>
>
>
> *ü* Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, July 9, 2020 2:39 PM
> *To:* Pinky Dechimo <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>; Yuri Myronov <
> [email-masked]>; LPO Perfetto <[email-masked]>; Perfetto
> Ecommerce <[email-masked]>; Nespresso <[email-masked]>;
> Stella Lee <[email-masked]>; Technical <[email-masked]>;
> Marla Joy Laurico <[email-masked]>
> *Subject:* Re: Order #600884698 // Sku :PRFT-D40BU-BK // Name :NESPRESSO
> - Inissia D40 with Aeroccino Coffee Machine // Defective
>
>
>
> Dear Pinky,
>
>
>
>
>
> Please see the PO for your reference and photo attached, in regards to the
> name and contact number find the attached.
>
>
>
>  POMUMZ_DXB205037
>
>
>
>
>
>
>
>
>
>
>
>
>
> On Thu, Jul 9, 2020 at 8:58 AM Pinky Dechimo <[email-masked]>
> wrote:
>
> Hi! Denmark,
>
>
>
> Appreciate if you can provide us the below required details to  speed up
> the process.
>
>
>
> Requirements:
>
>    1. Customer Complete name
>    2. Complete address
>    3. Client contact number
>    4. Machine type
>    5. Machine 19 digits serial/barcode number
>    6. *Proof of purchase & PO number*
>    7. Machine technical issue
>
> Otherwise, your requests will be on hold due to insufficient information.
>
>
>
> Kindly do fill up the same requirements for future reference.
>
>
>
>
>
> Kindly do the same
>
> Thank you & Best Regards,
>
>
>
> *Pinky Dechimo* | Trade Coordinator
>
>
>
> [image:
> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
> Trading Company L.L.C.  *
>
> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 321 0888    Mob: +971 50 955 6197
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.buynespresso.com&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=lhuKszvcpfyu4GpwlAHUeL9gOnPNZSzaMeZNB5Y5Pbc&m=I3BFjgRnD25dFYlON8ni2-0eR_VAIMw3ENsEZz5GdXY&s=m9eRJaD1PJ8Uklm7d-Z1y-e5pztYGAi64dv0nsGqs7g&e=>
>
>
>
>
>
> Please consider the environment before printing this email.
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version.*
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, July 9, 2020 8:45 AM
> *To:* Pinky Dechimo <[email-masked]>; Yuri Myronov <
> [email-masked]>; LPO Perfetto <[email-masked]>; Perfetto
> Ecommerce <[email-masked]>; Nespresso <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600884698 // Sku :PRFT-D40BU-BK // Name :NESPRESSO -
> Inissia D40 with Aeroccino Coffee Machine // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :the milk foamer is not working good is not making the milk foam
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>