Subject: Re: Order Mixed Up - 600881198// 600879179_1 - awb: 1000006848853
From: Naib Khan <[email-masked]>
To: Mostafa saad <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>
Date: Sat, 11 Jul 2020 11:51:03 +0400
List-Id: <ccteam.mumzworld.com>

@Mostafa saad <[email-masked]> please arrange collection.

@Alina D'Souza <[email-masked]> can you please create CRA.

Regards.
Naib

On Thu, 9 Jul 2020 at 19:51, Usman Abbasi <[email-masked]>
wrote:

> Hi Joyce,
>
>
>
> Shipment was delivered to provided location only. Please find attached
> location details which was provided to us for  600879179_1.
>
>
>
>
>
> 600879179_1
>
> Hend ALjneibi
>
> st./LMK: Khalifa city A - near to alyasmina school Villa number 64 Abu
> Dhabi
>
>
>
> Regards
>
> Usman
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Thursday, July 9, 2020 10:10 AM
> *To:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
> [email-masked]>; Mostafa saad <[email-masked]>;
> Eugene Mugisa <[email-masked]>; lastmile <[email-masked]>;
> Usman Abbasi <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: Order Mixed Up - 600881198// 600879179_1 - awb:
> 1000006848853
>
>
>
> Hi Team,
>
>
>
> The customer called again to follow up.
>
>
>
> @Usman Abbasi <[email-masked]>  The shipment 600879179_1 is
> under AWB 1000006848853.
>
>
>
> Upon tracking shows delivered but to a different address:
>
>
>
>
> The customer's delivery info is as per below:
>
>
>
>
> @Mostafa saad <[email-masked]> Please assist here.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sat, 6 Jun 2020 at 19:01, Usman Abbasi <[email-masked]>
> wrote:
>
> Hi Mary/Mostafa,
>
>
>
> Please provide AWB # for order  600881198, We haven’t receive the shipment
> under this ref.
>
>
>
> Please check and confirm form which location pick up is required.
>
>
>
>
>
> Regards
>
> Usman
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Saturday, June 6, 2020 12:15 PM
> *To:* Rajesh Pattabhi <[email-masked]>; Usman Abbasi <
> [email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Eugene Mugisa <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Order Mixed Up - 600881198// 600879179_1 - awb: 1000006848853
>
>
>
> Hi Usman and Rajesh,
>
>
>
> The customer whose order # is 600881198 received a wrong order which was
> intended for 600879179_1. The customer asked the driver to come back as
> it's not hers, the driver declined.
>
>
>
> I also tried calling the driver(0549905892) but to no avail.
>
>
>
> Please collect the item from the address below:
>
>
>
> SHIP TOmarwah almehairi
> Alkaramah street behind ultra care pharmacy near to the mousque villa 10
> Abu Dhabi
> United Arab Emirates Map
>
> SHIP AREAAl Karamah
>
> SHIP PHONE971508111766
>
>
>
> and deliver it to:
>
>
>
> *Shipping Address*
>
> SHIP TOHend ALjneibi
> Khalifa city A - near to alyasmina school
> Villa number 64
> Abu Dhabi
> United Arab Emirates Map
>
> SHIP AREA
>
> SHIP PHONE971527687770
>
>
>
> @Mostafa saad <[email-masked]> - as per Marwah there are 2
> barcodes on the box, her details and the other person's information.
> However, when she checked it it's not her order.
>
>
>
> Please assist. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
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