Subject: RE: Order # 600879179_1, AWB: 1000006848853 Delivered at Wrong Address
From: Usman Abbasi <[email-masked]>
To: Sabid Ashraf Khan <[email-masked]>
Cc: lastmile <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>
Date: Sat, 11 Jul 2020 06:52:30 +0000
List-Id: <ccteam.mumzworld.com>

Hi Sabid,

Please find attached.

Regards
Usman
From: Sabid Ashraf Khan <[email-masked]>
Sent: Friday, July 10, 2020 3:33 AM
To: Usman Abbasi <[email-masked]>; Usman Abbasi <[email-masked]>; lastmile <[email-masked]>; customer care <[email-masked]>; Naib Khan <[email-masked]>
Subject: Order # 600879179_1, AWB: 1000006848853 Delivered at Wrong Address

Hi Usman,

Order # 600879179_1, AWB: 1000006848853
has been delivered at a wrong address.

Right Address:
Name: Hend ALjneibi
Address: Khalifa city A - near to alyasmina school
Villa number 64
Abu Dhabi
United Arab Emirates
971527687770

  Kindly help in rectifying this. As Cx. was very disappointed upon checking the status.

Regards
Sabid

Subject: RE: Order Mixed Up - 600881198// 600879179_1 - awb: 1000006848853
From: Usman Abbasi <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Rajesh Pattabhi <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 9 Jul 2020 15:55:32 +0000

Hi Joyce,

Shipment was delivered to provided location only. Please find attached location details which was provided to us for  600879179_1.

600879179_1

Hend ALjneibi

st./LMK: Khalifa city A - near to alyasmina school Villa number 64 Abu Dhabi

Regards

Usman

From: Hyacinth Joyce <[email-masked]>
Sent: Thursday, July 9, 2020 10:10 AM
To: Usman Abbasi <[email-masked]>; Rajesh Pattabhi <[email-masked]>; Mostafa saad <[email-masked]>; Eugene Mugisa <[email-masked]>; lastmile <[email-masked]>; Usman Abbasi <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>; customer care <[email-masked]>
Subject: Re: Order Mixed Up - 600881198// 600879179_1 - awb: 1000006848853

Hi Team,

The customer called again to follow up.

@Usman Abbasi<mailto:[email-masked]>  The shipment 600879179_1 is under AWB 1000006848853.

Upon tracking shows delivered but to a different address:

The customer's delivery info is as per below:

@Mostafa saad<mailto:[email-masked]> Please assist here.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, 6 Jun 2020 at 19:01, Usman Abbasi <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Mary/Mostafa,

   Please provide AWB # for order  600881198, We haven’t receive the shipment under this ref.

   Please check and confirm form which location pick up is required.

   Regards

   Usman

   From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
   Sent: Saturday, June 6, 2020 12:15 PM
   To: Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>; Usman Abbasi <[email-masked]<mailto:[email-masked]>>
   Cc: Mostafa saad <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
   Subject: Order Mixed Up - 600881198// 600879179_1 - awb: 1000006848853

   Hi Usman and Rajesh,

   The customer whose order # is 600881198 received a wrong order which was intended for 600879179_1. The customer asked the driver to come back as it's not hers, the driver declined.

   I also tried calling the driver(0549905892) but to no avail.

   Please collect the item from the address below:

SHIP TOmarwah almehairi
Alkaramah street behind ultra care pharmacy near to the mousque villa 10
Abu Dhabi
United Arab Emirates Map

SHIP AREAAl Karamah

SHIP PHONE971508111766

and deliver it to:

Shipping Address

SHIP TOHend ALjneibi
Khalifa city A - near to alyasmina school
Villa number 64
Abu Dhabi
United Arab Emirates Map

SHIP AREA

SHIP PHONE971527687770

   @Mostafa saad<mailto:[email-masked]> - as per Marwah there are 2 barcodes on the box, her details and the other person's information. However, when she checked it it's not her order.

   Please assist. Thank you

   Warm Regards,

   Mary Anne Agapito
   Customer Care Representative
   p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
   a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

    <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e>

Subject: EMIRATES POST JUNE 2020, 3
From: Pankaj Mahey <[email-masked]>
To: lastmile <[email-masked]>, Usman Abbasi <[email-masked]>, Antony Markose <[email-masked]>
Date: Wed, 3 Jun 2020 20:33:48 +0000

Dear  Usman

 Please provide AWB's