Subject: Re: [EXTERNAL] Re: damaged shipment 100158262 // 1Z289F8W6756112190 1Z289F8W6756844202
From: Samiya Sheikh <[email-masked]>
To: Ahmed Irfan <[email-masked]>, KSA Lastmile <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sat, 11 Jul 2020 10:30:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly confirm if this shipment is received at Tamer?

Regards

On Mon, Jul 6, 2020 at 10:01 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly confirm if this shipment is received at Tamer?
>
> Regards
>
> ---------- Forwarded message ---------
> From: <[email-masked]>
> Date: Wed, Jul 1, 2020 at 10:52 AM
> Subject: RE: [EXTERNAL] Re: damaged shipment 100158262 //
> 1Z289F8W6756112190 1Z289F8W6756844202
> To: <[email-masked]>
> Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>,
> <[email-masked]>, <[email-masked]>, <[email-masked]>
>
>
>
>
>
>
>
>
>
>
> Dear Samiya,
>
>
>
> We will RTS both the packages
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Samiya Sheikh [mailto:[email-masked]]
> *Sent:* Wednesday, July 1, 2020 10:51 AM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Uaeclaim (VDQ8HXC) <[email-masked]>; Mostafa Said <
> [email-masked]>; Mohit Caleb <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Customer Care Team <[email-masked]>;
> Ronald Gaviola <[email-masked]>
> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
> 1Z289F8W6756112190 1Z289F8W6756844202
>
>
>
> Hi Chanteller,
>
>
>
> Kindly confirm returning both packages.
>
>
>
> Regards
>
>
>
> On Mon, Jun 29, 2020 at 5:33 PM Ronald Gaviola <[email-masked]>
> wrote:
>
> Chantelle,
>
>
>
> Please return the package to Tamer, as agreed with Samiya
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sun, Jun 28, 2020 at 12:40 PM <[email-masked]> wrote:
>
>
>
>
>
> Dear Ronald,
>
>
>
> We have raised a tracer for the damaged shipment, investigation is
> underway.
>
>
>
> However can we RTS the 2nd box  ? or do you want us to deliver the same.
> ?
>
>
>
>
>
>
>
>
>
>
>
> Best Regards A _ UPS TRACKING #: 1Z289F8W6756112190                 EXC
> DATE: 23/06/20 12:45
>
>      STATUS        : THE PACKAGE WAS D/PKG ABANDONED BY THE SENDER AND
> RECEIVER
>
> B _ UPS TRACKING #: 1Z289F8W6756844202                 EXC DATE: 25/06/20
> 10:02
>
>      STATUS        : DAMAGE REPORTED /DAMAGE CLAIM UNDER INVESTIGATION
>
>
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Sunday, June 28, 2020 12:04 PM
> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle (EUR6CTC) <
> [email-masked]>
> *Cc:* Mostafa Said <[email-masked]>; Mohit Caleb <
> [email-masked]>; Eugene Mugisa <[email-masked]>; customer care
> <[email-masked]>
> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
> 1Z289F8W6756112190 1Z289F8W6756844202
>
>
>
> [email-masked] <[email-masked]>
>
>
>
> Please update
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sun, Jun 28, 2020 at 9:44 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Ronald,
>
>
>
> Please update  and advise on this.
>
>
>
> Regards
>
>
>
> On Sat, Jun 27, 2020 at 12:49 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Ronald,
>
>
>
> Please update urgently.
>
>
>
> Regards
>
>
>
> On Thu, Jun 25, 2020 at 3:31 PM <[email-masked]> wrote:
>
>
>
>
>
> Dear Ronald,
>
>
>
> Tracer is raised for the same.
>
>
>
>
>
>
>
>
>
>
>
>
>
>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Thursday, June 25, 2020 3:11 PM
> *To:* Mostafa Said <[email-masked]>
> *Cc:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
> Mohit Caleb <[email-masked]>; Samiya Sheikh <[email-masked]>;
> Zaldivar Richelle (VLR5DPB) <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Customer Care Team <[email-masked]>
> *Subject:* Re: [EXTERNAL] Re: damaged shipment 100158262 //
> 1Z289F8W6756112190 1Z289F8W6756844202
>
>
>
> [email-masked] <[email-masked]>
>
>
>
> FYI.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 25, 2020 at 2:50 PM Mostafa Said <[email-masked]>
> wrote:
>
> Hello Ronald,
>
>
>
> I went through the CCTV footage for this order, and it was packed in very
> good condition the liquid items in small size box so the items can't be
> shaking inside the box.
>
> and the helper kept the box of the liquid inside the Mumz Box, and he
> pasted A caution sticker on the outage of the box (Fragile Sticker).
>
> This case not related to the packaging at all, Screenshot attached.
>
>
>
>
> On Thu, Jun 25, 2020 at 11:56 AM Ronald Gaviola <[email-masked]>
> wrote:
>
> +Mostafa Said <[email-masked]> +Mohit Caleb
> <[email-masked]>
>
>
>
> Please investigate the packing.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Jun 24, 2020 at 3:41 PM <[email-masked]> wrote:
>
>
>
>
>
> Dear Ronald,
>
>
>
> It was one of two boxes that was damaged, the attached was shared with you
>  (1Z289F8W6756844202)
>
>
>
> Can we deliver the pending box ? (1Z289F8W6756112190  )
>
>
>
>
>
>
>
>
>
>
>
>
>
>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Wednesday, June 24, 2020 12:31 PM
> *To:* Samiya Sheikh <[email-masked]>; Cardozo Chantelle (EUR6CTC) <
> [email-masked]>; Zaldivar Richelle (VLR5DPB) <
> [email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* [EXTERNAL] Re: damaged shipment 100158262 // 1Z289F8W6756112190
>
>
>
> CAUTION! This email originated outside of the organization. Please do not
> open attachments or click links from an unknown or suspicious origin.
> ------------------------------
>
> Chantelle,
>
>
>
> Please investigate what happened here.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Jun 24, 2020 at 11:35 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please check and confirm to make a replacement.
>
>
>
>
> Regards
>
>
>
> On Mon, Jun 22, 2020 at 7:32 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> This shipment is damaged by UPS. Please confirm to make replacement order.
>
>
>
>
>
>
> Regards
>
>
>
>
> --
>
>