Subject: Re: Missing pieces - LGSF-FN005SA - SO# 600778533
From: Radwa Ali <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Simone van Geemen <[email-masked]>, Laura Thomson <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Mohit Caleb <[email-masked]>, Ashish Nair <[email-masked]>, Mohammad Abdul Naser <[email-masked]>
Date: Fri, 10 Jul 2020 11:45:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Msotafa,
she doesn't have the box. However we have advised she is missing the master
pieces and shared the screen shot.
Re-attaching it.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Jul 9, 2020 at 9:47 AM Mostafa Said <[email-masked]>
wrote:

> Hello Radwa,
>
> Could you please confirm which box the customer received?
> as the item is (1 of 3), (2 of 3), and (3 of 3).
>
> On Thu, Jul 9, 2020 at 9:30 AM Mostafa Said <[email-masked]>
> wrote:
>
>> Hello Mohammad and Ashish,
>>
>> Please update us here this item was picked 3 months ago and I couldn't
>> find the missing parts.
>>
>> On Wed, Jul 8, 2020 at 4:06 PM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> +Mohammad Abdul Naser <[email-masked]> +Ashish Nair
>>> <[email-masked]> Could you please check the missing parts?
>>>
>>> On Wed, Jul 8, 2020 at 3:29 PM Mohit Caleb <[email-masked]> wrote:
>>>
>>>> +Mostafa Said <[email-masked]>
>>>>
>>>> Kindly check & update on this urgently
>>>> ᐧ
>>>>
>>>> On Wed, Jul 8, 2020 at 3:20 PM Eugene Mugisa <[email-masked]>
>>>> wrote:
>>>>
>>>>> + @Mohit Caleb <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Best,
>>>>>
>>>>> Eugene.
>>>>>
>>>>>
>>>>>
>>>>> *From:* Radwa Ali <[email-masked]>
>>>>> *Sent:* Wednesday, July 8, 2020 3:16 PM
>>>>> *To:* 'Simone van Geemen' <[email-masked]>; 'Eugene Mugisa' <
>>>>> [email-masked]>
>>>>> *Cc:* 'Laura Thomson' <[email-masked]>; 'Jeffin Joy' <
>>>>> [email-masked]>; 'customer care' <[email-masked]>
>>>>> *Subject:* Re: Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>>
>>>>>
>>>>>
>>>>> Hi @Eugene Mugisa <[email-masked]>,
>>>>>
>>>>> Please advise ?
>>>>>
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 6, 2020 at 3:12 PM Simone van Geemen <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Radwa,
>>>>>
>>>>>
>>>>>
>>>>> We will have to check first with the WH if they dispatched all boxes
>>>>> related to this order, before we escalate to the vendor.
>>>>>
>>>>>
>>>>>
>>>>> This item comes in different boxes and is mentioned on the packaging
>>>>> of the same sku, example images below:
>>>>>
>>>>>
>>>>>
>>>>> @'Eugene <[email-masked]> can you investigate this please for
>>>>> SO: 600778533?
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Laura Thomson <[email-masked]>
>>>>> *Sent:* Monday, July 6, 2020 2:46 PM
>>>>> *To:* Radwa Ali <[email-masked]>; Jeffin Joy <
>>>>> [email-masked]>; Simone van Geemen <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>
>>>>> *Subject:* RE: Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>>
>>>>>
>>>>>
>>>>> +Looping @Simone van Geemen <[email-masked]> to assist on this.
>>>>>
>>>>>
>>>>>
>>>>> *From:* Radwa Ali <[email-masked]>
>>>>> *Sent:* Monday, July 6, 2020 2:33 PM
>>>>> *To:* Laura Thomson <[email-masked]>; Jeffin Joy <
>>>>> [email-masked]>
>>>>> *Cc:* customer care <[email-masked]>
>>>>> *Subject:* Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>>
>>>>>
>>>>>
>>>>> Hi Laura and Jeffin,
>>>>>
>>>>> Please assist with this missing pieces case.
>>>>>
>>>>> This is the email the customer sent us;
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>
>
> --
>
>