Subject: Re: Delivery Follow up - 600801020// awb: 70776698
From: Amani Bani Odeh <[email-masked]>
To: Rodina Magdy <[email-masked]>, Malak Nobeh <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Angeli Fontillas <[email-masked]>, Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Fri, 10 Jul 2020 00:46:16 +0300
List-Id: <ccteam.mumzworld.com>

Hi Rodina,,

Please arrange a refund to the customer, she is no longer wan the items
Please note CRA  CRAKTM7144 only show one SKU and the order was returned .

@Ekta Jesswani <[email-masked]>  @Amir Julkarnain <[email-masked]>
 @Malak Nobeh <[email-masked]> Please contact the customer as she
insists to have a manager call back as requested earlier
Please refer to  Incident #1112819

Thanks,
Amani

On Wed, Jun 24, 2020 at 10:02 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> May we have an update on this shipment?
>
> The customer keeps on following up and insisted to have the same items.
> Can we reship it?
>
> Please we need an urgent update.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 21, 2020 at 9:21 AM DXB CS <[email-masked]> wrote:
>
>> Dear Angeli,
>>
>>
>>
>> Shipment has been returned to you.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Angeli Fontillas [mailto:[email-masked]]
>> *Sent:* Saturday, June 20, 2020 6:08 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* [email-masked]; Hyacinth Joyce <[email-masked]>;
>> Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
>> [email-masked]>; customer care <[email-masked]>; Eugene
>> Mugisa <[email-masked]>; Zubair Wahid <[email-masked]>; Asad
>> <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir
>> Julkarnain <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>
>> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>>
>>
>>
>> Hello Team,
>>
>>
>>
>> May we have an update on this please?
>>
>>
>>
>> Customers is constantly following up.
>>
>>
>>
>> @Zubair Wahid <[email-masked]> / @Hussain Firoz Miyagamwala
>> <[email-masked]> - Customer wants the same items
>>
>>
>>
>> Can we please reship asap and share AWB please
>>
>>
>>
>> Thank you.
>>
>>
>>
>> On Sat, 13 Jun 2020 at 10:11, DXB CS <[email-masked]> wrote:
>>
>> Dear Mohsin ,
>>
>>
>>
>> Please advise here.
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Thursday, June 11, 2020 7:07 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Hyacinth Joyce <[email-masked]>; Anas nazzal <
>> [email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>;
>> customer care <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Zubair Wahid <[email-masked]>; Asad <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>
>> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>>
>>
>>
>> Hi Anita,
>>
>>
>>
>>  After several follow-ups why this has been returned to us?
>>
>>
>>
>> @Hussain Firoz Miyagamwala <[email-masked]>  @Zubair Wahid
>> <[email-masked]>  - is it in the warehouse now? The customer wants
>> her order to be reshipped back to her. Unable to place a new order 2 out 4
>> are out of stock.
>>
>>
>>
>> The customer is extremely furious and wants her order to be delivered the
>> soonest possible time.
>>
>>
>>
>> Please advise us urgently. Thank you
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, Jun 11, 2020 at 1:37 PM DXB CS <[email-masked]> wrote:
>>
>> DearTeam,
>>
>>
>>
>> Shipment has been RTO.
>>
>> New AWB created .
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Thursday, June 11, 2020 1:07 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
>> [email-masked]>; customer care <[email-masked]>; Eugene
>> Mugisa <[email-masked]>
>> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Do we have an update on this?
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Tue, 9 Jun 2020 at 13:44, DXB CS <[email-masked]> wrote:
>>
>> Dear team,
>>
>>
>>
>> I am still following up with my team .
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Tuesday, June 9, 2020 1:10 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
>> [email-masked]>; customer care <[email-masked]>; Eugene
>> Mugisa <[email-masked]>
>> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>>
>>
>>
>> Hi team,
>>
>>
>>
>> The customer called again to follow up.
>>
>>
>>
>> Upon tracking its shows:
>>
>>
>>
>>
>>
>>
>> Kindly confirm the return status.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Wed, 3 Jun 2020 at 18:33, 'DXB CS' via customer care <
>> [email-masked]> wrote:
>>
>> Dear Anas,
>>
>>
>>
>> Please wait for update will revert you back .
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Anas nazzal [mailto:[email-masked]]
>> *Sent:* Wednesday, June 3, 2020 6:03 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
>> [email-masked]>; Eugene Mugisa <[email-masked]>
>> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Kindly do the needful as the customer called again to follow up.
>>
>>
>>
>> Best regards,
>>
>> Anas Nazzal
>>
>>
>>
>> On Sun, May 31, 2020 at 2:52 PM 'DXB CS' via customer care <
>> [email-masked]> wrote:
>>
>> Noted we will do the needful.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Samiya Sheikh [mailto:[email-masked]]
>> *Sent:* Sunday, May 31, 2020 2:43 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; Hussain Firoz
>> Miyagamwala <[email-masked]>; customer care <[email-masked]>;
>> Eugene Mugisa <[email-masked]>
>> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Kindly arrange an urgent delivery of this shipment.
>>
>>
>>
>> Regards
>>
>>
>>
>> On Thu, May 28, 2020 at 11:42 AM 'DXB CS' via customer care <
>> [email-masked]> wrote:
>>
>> Dear Mary ,
>>
>>
>>
>>
>>
>> Following up with our team for urgent delivery .
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Thursday, May 28, 2020 10:38 AM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
>> [email-masked]>; Eugene Mugisa <[email-masked]>
>> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>>
>>
>>
>> Hi Anita,
>>
>>
>>
>> The customer called again, please ensure the delivery immediately without
>> any fail.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, May 27, 2020 at 4:49 PM DXB CS <[email-masked]> wrote:
>>
>> Dear Mary,
>>
>>
>>
>> I totally agree with you , due to more load delays in deliveries.
>>
>> I already updated subject shipment in delivery request , we will try to
>> deliver it pending shipments asap .
>>
>> Apologize for the inconvenience.
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Wednesday, May 27, 2020 4:34 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
>> [email-masked]>; Eugene Mugisa <[email-masked]>
>> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>>
>>
>>
>> Hi Anita,
>>
>>
>>
>> Yes, please. It's been with your company for quite a long time now.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Wed, May 27, 2020 at 2:18 PM DXB CS <[email-masked]> wrote:
>>
>> Dear Mary,
>>
>>
>>
>> The shipment is in the facility .
>>
>> We will arrange delivery asap.
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Wednesday, May 27, 2020 1:33 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
>> [email-masked]>; Eugene Mugisa <[email-masked]>
>> *Subject:* Delivery Follow up - 600801020// awb: 70776698
>>
>>
>>
>> Hi Anita,
>>
>>
>>
>> May we know the status of this order, please?
>>
>>
>>
>> Please advise. Thank you
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> *Regards,*
>>
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>